Kai Rui Hotel

Kai Rui Hotel Reviews

Kai Rui Hotel

No.27 Shangyou Street, Harbin, ChinaView Hotel Details
Kai Rui Hotel
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Kai Rui Hotel Guest Reviews

4.3/5
Very Good
799 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.4
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All Reviews(799)
Positive reviews(745)
Reviews with photos/video(176)
Convenient location(151)
Convenient parking(90)
Friendly front desk staff(68)
Great location(39)
Shower difficult to use(23)
Large bathroom(17)
Nice bathtub(7)
Negative reviews(53)
Anonymous User
Comfy Family Room
Stayed in Oct 2023
Family
6 review
4.7/5
Amazing
Posted on Oct 14, 2023
Great for 1 night stay, closed to sightseeings, cafes and shopping mall
Response from Property: Dear guest, thank you very much for your evaluation and recognition. It is an honor for all the staff of Harbin Kairui Hotel to provide you with services. We look forward to your next visit and provide you with better services. I wish you a happy life. !
Jingye
Executive Standard Room
Stayed in Jan 2024
Friends
2 review
3.5/5
Posted on Jan 18, 2024
Fantastic location, super close to everything. The room itself was on the smaller end with a above-average sized bathroom. The free unlimited milk tea in the lobby was very tasty and warmed us up in the freezing weather. Main issue was the cleanliness - we had to ask for the sink to be properly wiped and there were stains across the bath tub. Also a piece of plastic wrapping from the previous guest was left on the bed frame (assuming cleaners missed it). Overall solid for the price but be careful of the cleanliness.
SeanyBeMe
Deluxe Double Room
Stayed in Dec 2023
Friends
6 review
4.5/5
Great
Posted on Dec 20, 2023
The hotel is in a great spot near everything. Can walk to shops and dinning. Clean warm room; tv only has Chinese channels so foreigners might be upset by that.
Guest User
Parent-child Family Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 31, 2023
The staff are very helpful although we communicate through google translate 😁
Response from Property: Thank you very much for taking the time out of your busy schedule to leave a sincere review of your stay experience. Serving every guest with heart, making every guest feel at home, happy and satisfied with their stay is what we should do. We are very honored to receive your satisfaction and praise. We look forward to seeing you again at Kairui Hotel!
OliverB
Deluxe Double Room
Stayed in Nov 2023
Friends
2 review
4.7/5
Amazing
Posted on Nov 12, 2023
The room was clean and the bed quite big. Not far from the river and the central street.
Response from Property: Thank you very much for taking the time out of your busy schedule to leave a sincere review of your stay experience. Serving every guest with heart, making every guest feel at home, happy and satisfied with their stay is what we should do. We are very honored to receive your satisfaction and praise. We look forward to seeing you again at Kairui Hotel!
Guest User
Executive Double Room
Stayed in Jan 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Perfect location and good structure of the hotel.
Anonymous User
Executive Standard Room
Stayed in Dec 2022
Friends
28 review
4.5/5
Great
Posted on Dec 31, 2022
Location was outstanding - the hotel was great value for where it was. Service was fine, and the room was warm. Nothing special, but did the job just fine!
Fernanda Alexis
Executive Standard Room
Stayed in Jan 2022
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 17, 2022
Loved our stay at Kai Rui! Located just a short walking distance from the famous Zhongyang Street of Harbin where there are lots of stores, restaurants and bars. Also located very close to the metro, very easy and convenient to get to and from the Ice and Snow festival from this location! Great place to stay when visiting harbin.
Response from Property: Hello dear guests! In this season of recovery of all things, we are honored to welcome you to Kerry Hotel! Looking forward to seeing you again next time! I also believe it won't be too far! The staff of Kerry Hotel look forward to your next stay! I wish you all the best! A bright future ahead! Family fun!
Guest User
Executive Double Room
Stayed in Jan 2022
Solo travelers
22 review
5.0/5
Outstanding
Posted on Jan 9, 2022
Highly recommend this hotel for anyone staying in Harbin! (Foreigners accepted.) The location is truly the perfect starting point for trips to all the main attractions of the city - a block or two blocks away from Central Street, Stalin Park, the Songhu River Cable Car, and Zhaolin Park. It's close enough to all the action, but the small distance from the walking street means you won't get all of the noise. Plenty of restaurants, cafes, and convenient stores just steps away. I was given a free upgrade to a larger queen bedroom and I couldn't be more appreciative. The bathroom was HUGE, with a bathtub, separated toilet and shower areas, and very spacious counter and mirror. Toiletries were provided and replenished throughout my stay. The room was made up daily as well. The heat could also be controlled, and I was never cold from the moment I entered the hotel each time. Staff were friendly and responsive, and while no one spoke English, they were patient with translating and quick to help me when I needed something. Even without my upgrade I feel what I paid for three nights was well worth it. The only suggestion I have would be the decor - if the tacky large images of Harbin were replaced with something more tasteful, the room I stayed it would be unbeatable haha.
6/8
Response from Property: Thank you very much for your love for Kerry Hotel. With your trust and recognition, we believe that beautiful things will happen every day. Kerry Hotel people always believe that there is no end in the pursuit of quality, thank you again for your praise, look forward to your next visit, and wish you a happy life!
Tatiana Kashko
Executive Standard Room
Stayed in Dec 2021
Friends
62 review
3.2/5
Posted on Jan 24, 2022
Hotel's location is very convenient but the rooms are very cold. Seems like the central heating system doesn't work normally. They gave us a very cold room at first and the air conditioning wasn't working there. Finally after I asked them to return money they finally gave us a normal room
Response from Property: Thank you very much for taking the time out of your busy schedule to provide a sincere review of your stay experience. Serving every guest attentively, making every guest feel at home, happy and satisfied is what we should do. We are very honored to receive your satisfaction and praise. We look forward to seeing you again with Kerry Hotel!
Guest User
Executive Double Room
Stayed in Dec 2021
Friends
3 review
4.2/5
Very Good
Posted on Jan 15, 2022
Great location!! Service was great but in one of the days, they didn't clean my room. Overall it was great except that mishap.
Response from Property: Hello dear guests! In this season of recovery of all things, we are honored to welcome you to Kerry Hotel! Looking forward to seeing you again next time! I also believe it won't be too far! The staff of Kerry Hotel look forward to your next stay! I wish you all the best! A bright future ahead! Family fun!
Anonymous User
Executive Standard Room
Stayed in Sep 2021
Friends
6 review
5.0/5
Outstanding
Posted on Oct 3, 2021
It is a very good hotel in respect to comfortable location. It is situated close to all the tourist places of interest in Harbin city: famous walking street, Sunghua river embankment, historical down town, Sofia cathedral square. Personnel is client oriented. Room is clean and tidy, everyday towels and freshwater replenish. Check out compliments (Moon cakes and Chinese tea present).
Response from Property: Hello dear guests! In this season of recovery of all things, we are honored to welcome you to Kerry Hotel! Looking forward to seeing you again next time! I also believe it won't be too far! The staff of Kerry Hotel look forward to your next stay! I wish you all the best! A bright future ahead! Family fun!
Guest User
Business Double Room
Stayed in Feb 2022
Couples
6 review
4.2/5
Very Good
Posted on Feb 21, 2022
Nice hotel, friendly people. They don’t speak English, however, they helped us anyway using translator. Room is small, but cozy. Heating works well and no issue with hot water. Recommend staying.
Response from Property: Hello dear guest! Thank you very much for your stay and detailed review. It is the constant concern and supervision of our customers like you that enables us to constantly discover problems in our work, get corrections and make continuous progress. From your review, we regret to see that this stay did not meet your expectations and we apologize for the inconvenience caused. The hotel management attaches great importance to it and has made serious investigations and timely rectification. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
Antoine 安托万
Business Double Room
Stayed in Feb 2022
Solo travelers
46 review
4.2/5
Very Good
Posted on Feb 10, 2022
Very close to the main street, very useful withou the noise I didn't have any problem to make the reservation as foreigner A good hotel
Response from Property: Thank you very much for taking the time out of your busy schedule to provide a sincere review of your stay experience. Serving every guest attentively, making every guest feel at home, happy and satisfied is what we should do. We are very honored to receive your satisfaction and praise. We look forward to seeing you again with Kerry Hotel!
Gemma
Business Double Room
Stayed in Jan 2022
Solo travelers
1 review
4.2/5
Very Good
Posted on Feb 5, 2022
The hotel accepted foreign travellers which was it's biggest selling point for me. The location was absolutely amazing! You can walk to lots of the tourist sites (Sofia's Church, the river, the lantern park, Zhongshan street, etc.) and it's also not too far from a metro station. We had a free upgrade on the room which was really nice and the room was clean upon arrival. There was no room service every day (we ran out of toilet paper and water) but I'm sure if you asked then this could be sorted and it was not a big deal. The staff were friendly and we had everything we needed. The buffet breakfast was not available because of the epidemic but everything else was business as usual!
Response from Property: Hello dear guests! Thank you very much for choosing Kerry Boutique Hotel! We apologize for not being able to bring you a satisfactory check-in experience. In response to your question about room hygiene, it has been reported to the hotel leadership as soon as possible. The hotel attaches great importance to your suggestion this time, and we will strengthen the staff in the room. Training, I hope you always supervise us, and I hope you can give us another chance to make up for your services, so that you can see our changes. wish you a happy life! All the best!