No.161 Tongjiang Street, Daoli District, Harbin, Heilongjiang, ChinaView Hotel Details
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Seine House Harbin Guest Reviews
4.7/5
Outstanding
2698 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2698)
Positive reviews(2651)
Reviews with photos/video(1859)
Convenient location(908)
Large rooms(685)
Friendly front desk staff(324)
Well designed(226)
Well decorated(133)
Nice bathtub(130)
Perfect for families(125)
Close to scenic area(95)
Negative reviews(47)
Guest User
Superior Room (2 Beds)
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 20, 2024
great hotel. old but tastefully renovated. Staff great, very helpful.
2 layers of double glazed window, super quiet and would be super warm for winter.
go north 100M+ is the river, go south is the market. next street is the Central Street.
The following has nothing to do with the hotel's facility or service, but the driver they booked for us to the airport.
Please do not use him again, he driving is dangerous and unprofessional, he will ruin your reputation
What did he do
1. speeding all the way (130 at 40 zone)
2. pressed his horn constantly
3 texting while driving
4 loud music all the way
5 did not drop us off at the most convenient point (downstairs and taking lift instead of upstairs kerbside)
Response from Property: Dear guest, thank you for staying at Seine Andi Hotel. Your recognition of the hotel is the driving force for our progress. At the same time, thank you even more for your valuable opinions on the hotel, which allowed us to promptly discover problems existing in the work process. We will actively communicate with our cooperative fleets and resolutely prevent such things from happening again. We sincerely hope that you will come back to Harbin often and come to Senna Mansion. I wish you all the best❤
Guest User
Deluxe Family Suite
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
We are family of three and booked a room for 4 with 1 double bed and 2 single beds. The room is very spacious and clean, the same is for bathroom. The beds are very clean and comfortable. The staffs were curious and professional. They helped us carry the luggage’s to the room when checked in and to the car when left. The service was prompt when needed. The location is close to Songhua River and Central Blvd. There are a lot of restaurants in the area. We will definitely stay in the same hotel next time in Harbin.
Dawn
Deluxe Family Room
Stayed in Dec 2023
Family
6 review
3.5/5
Posted on Dec 23, 2023
Check in and check out was relatively smooth and guy at counter was helpful. I recommend getting breakfast outside as the food was mediocre and very little for the amount paid. You can easily get to nice local restaurants just right outside the hotel.
Jasur Mavlyanov
Deluxe Family Suite
Stayed in Nov 2023
Family
15 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Good location: very close to the pedestrian street (Zhongyang street), close to restaurants and cafe's. Traditional interior: resembling 20th century architecture. We liked it. Maybe one suggestion is: they should improve the lighting inside the rooms, it was a bit dark.
Response from Property: Hello dear guests, a beautiful reunion is coming as scheduled. We hope that our thoughtful and attentive service will bring you a warm living experience. May every moment we get together turn into beautiful memories for you and me. The Senna Andi Hotel is strategically located, about a 5-minute walk from the Central Street Flood Control Memorial Tower, and across the river from the national 5A scenic spot Sun Island and the Polar Museum. , thank you for your review of the hotel. Your encouragement is the driving force for us to move forward. All the staff of Seine Andi Hotel will serve you wholeheartedly and sincerely look forward to your next visit.
Thye Luan
Deluxe Room (2 Beds)
Stayed in May 2024
Couples
13 review
3.5/5
Posted on May 18, 2024
Frosty reception. Each time you pass the front desk, at the best,they say 你好. Most time they just glare at you suspiciously.
The TV system is difficult to navigate as you need to do certain settings before you can watch free TV uninterrupted by frequent advertisements or reminders to subscribe. The service personnel who came to help treated us like we are stupid, don't know how to operate a TV!
Response from Property: Dear guest, thank you for staying at the Seine Andi Hotel. We are sorry that the TV advertising problem has caused you trouble. We have also suffered from the smart TV advertising problem. We will actively report it to the relevant departments; the front desk receptionist is very sorry. Greeting every guest is our most basic professional quality. If you encounter any problems during your stay in the store, you are welcome to communicate with us at any time. I wish you all the best.
Seng
Superior Family Suite
Stayed in Dec 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 8, 2024
Great location, very near to the monument and walking street
Guest User
Executive Suites
Stayed in Dec 2023
Family
2 review
4.7/5
Amazing
Posted on Dec 14, 2023
Nice food, good location, friendly and efficient staff.
Stephen Kenneth
Executive Family Suite
Stayed in Dec 2023
Family
5 review
3.7/5
Posted on Dec 29, 2023
The location is ideal. Very close to the zhongyang pedestrian street and the river where you can partake in snow activities. The size of our room was perfect for a family of five and the floor heating worked great. Lots of places to eat nearby and convenient waimai delivery straight to our room.
If visiting the harbin ice festival would recommend staying here rather than in songbei where there is nothing nearby.
Anonymous User
Deluxe Family Room
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 11, 2023
Commendable service by 雷天夫, provided great assistance to our requests on room service & airport transfer booking. Comfortable, spacious & clean hotel with great amenities. A stone away to nice restaurants & not far from Zhongyang street & sightseeing areas
Response from Property: Hello dear guests, a beautiful reunion is coming as scheduled. We hope that our thoughtful and attentive service will bring you a warm living experience. May every moment we get together turn into beautiful memories for you and me. The Senna Andi Hotel is strategically located, about a 5-minute walk from the Central Street Flood Control Memorial Tower, and across the river from the national 5A scenic spot Sun Island and the Polar Museum. , thank you for your review of the hotel. Your encouragement is the driving force for us to move forward. All the staff of Seine Andi Hotel will serve you wholeheartedly and sincerely look forward to your next visit.
Guest User
Superior Family Suite
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Very nice room, helpful staff, perfect location. Will be book again
Agnescyh
Deluxe Room (2 Beds)
Stayed in Aug 2023
Family
6 review
5.0/5
Outstanding
Posted on Oct 23, 2023
Nice good locations. Very convenience to any place. And friendly staff
Response from Property: Dear guests, thank you for your recognition of our hotel. At the same time, I am very happy with your recognition and support for the hotel staff. With your recognition and support, we have added confidence and motivation on the road of growth, and we will make persistent efforts to do better. The hotel is decorated in European style, and the elegant western atmosphere combines the high-quality, professional and private butler service concept of Sena Andi. May our intimate check-in service become an unforgettable memory for you! The hotel will continuously improve the service quality and bring you more surprise experiences. Thank you again for your love for the hotel and look forward to your next visit.
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Great location, very clean, staff are very helpful.
AMAR ANWAR
Deluxe Double Room
Stayed in Jan 2023
Couples
15 review
4.7/5
Amazing
Posted on Feb 1, 2023
Huge room. Wonderful. The location is perfect, its off the Main Street so you don't get the noise but its a 5 min walk to the main shopping / tourist street. A 10 min walk to the park where you can access the cable car. Really the location is great. 24hour store opposite also, so really useful if you want to keep warm in the room and eat snacks.
Speaking of warmth, the room we had was a little cold, but we didn't notice the heater in the room, but once we did, everything is fine.
The place is clean and the service staff are friendly - although we didn't need to use them a lot, they always seemed keen.
The reason facilities is not 5/5 is just due to the fact there was no breakfast, but as there are stores always nearby and the Main Street is super close, it really doesn't matter.
It's a really nice place and especially for the money, its superb value. Would stay again - very easy decision.
Daniel Ka Lok
Executive Suites
Stayed in Jan 2023
Family
8 review
3.0/5
Posted on Jan 23, 2023
The best things about the hotel are the size of room and the location to some major attractions. It is within walking distance to ZhongYang Street, so you have plenty of food options to choose from. Most tourist places were a 10-20 minute taxi ride away.
Clairemfalvey
Deluxe Double Room
Stayed in Dec 2022
Solo travelers
20 review
4.7/5
Amazing
Posted on Dec 28, 2022
The location was great, only a few minutes to Central Street to all the restaurants etc. The Street that it was on was quiet and the room was lovely. The French theme was nice and the room was very spacious . Underfloor heating in the bathroom was a nice bonus!