No.161 Tongjiang Street, Daoli District, Harbin, Heilongjiang, ChinaView Hotel Details
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Seine House Harbin Guest Reviews
4.7/5
Outstanding
2744 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2744)
Positive reviews(2697)
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Great location(921)
Large rooms(689)
Friendly front desk staff(326)
Well designed(226)
Well decorated(135)
Nice bathtub(130)
Perfect for kids(39)
Negative reviews(47)
Guest User
Superior Room (2 Beds)
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 20, 2024
great hotel. old but tastefully renovated. Staff great, very helpful.
2 layers of double glazed window, super quiet and would be super warm for winter.
go north 100M+ is the river, go south is the market. next street is the Central Street.
The following has nothing to do with the hotel's facility or service, but the driver they booked for us to the airport.
Please do not use him again, he driving is dangerous and unprofessional, he will ruin your reputation
What did he do
1. speeding all the way (130 at 40 zone)
2. pressed his horn constantly
3 texting while driving
4 loud music all the way
5 did not drop us off at the most convenient point (downstairs and taking lift instead of upstairs kerbside)
Response from Property: Dear guest, thank you for staying at Seine Andi Hotel. Your recognition of the hotel is the driving force for our progress. At the same time, thank you even more for your valuable opinions on the hotel, which allowed us to promptly discover problems existing in the work process. We will actively communicate with our cooperative fleets and resolutely prevent such things from happening again. We sincerely hope that you will come back to Harbin often and come to Senna Mansion. I wish you all the best❤
Guest User
Deluxe Family Suite
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
We are family of three and booked a room for 4 with 1 double bed and 2 single beds. The room is very spacious and clean, the same is for bathroom. The beds are very clean and comfortable. The staffs were curious and professional. They helped us carry the luggage’s to the room when checked in and to the car when left. The service was prompt when needed. The location is close to Songhua River and Central Blvd. There are a lot of restaurants in the area. We will definitely stay in the same hotel next time in Harbin.
Response from Property: 尊敬的貴賓您好,美麗的相聚如期而至,願我們周到細心的服務帶給您温馨的居停體驗。願你我相聚的點點滴滴匯聚成屬於你我的美好回憶,塞納安邸酒店地理位置得天獨厚,距離中央大街防洪紀念塔步行大約5分鐘,距離國家5A景區太陽島,極地館隔江相望,感謝您對酒店的點評,您的鼓勵是我們前進的動力,塞納安邸酒店全體員工竭誠為您服務,衷心期待您的下次光臨
Dawn
Deluxe Family Room
Stayed in Dec 2023
Family
6 review
3.5/5
Posted on Dec 23, 2023
Check in and check out was relatively smooth and guy at counter was helpful. I recommend getting breakfast outside as the food was mediocre and very little for the amount paid. You can easily get to nice local restaurants just right outside the hotel.
Response from Property: 尊敬的賓客您好,感謝您對酒店的認可,酒店位於中央大街核心商圈,比鄰防洪紀念塔、觀江索道、濱州鐵路橋,是出差旅遊的不二之選,期待您的五星好評❤
Jasur Mavlyanov
Deluxe Family Suite
Stayed in Nov 2023
Family
15 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Good location: very close to the pedestrian street (Zhongyang street), close to restaurants and cafe's. Traditional interior: resembling 20th century architecture. We liked it. Maybe one suggestion is: they should improve the lighting inside the rooms, it was a bit dark.
Response from Property: Hello dear guests, a beautiful reunion is coming as scheduled. We hope that our thoughtful and attentive service will bring you a warm living experience. May every moment we get together turn into beautiful memories for you and me. The Senna Andi Hotel is strategically located, about a 5-minute walk from the Central Street Flood Control Memorial Tower, and across the river from the national 5A scenic spot Sun Island and the Polar Museum. , thank you for your review of the hotel. Your encouragement is the driving force for us to move forward. All the staff of Seine Andi Hotel will serve you wholeheartedly and sincerely look forward to your next visit.
Thye Luan
Deluxe Room (2 Beds)
Stayed in May 2024
Couples
13 review
3.5/5
Posted on May 18, 2024
Frosty reception. Each time you pass the front desk, at the best,they say 你好. Most time they just glare at you suspiciously.
The TV system is difficult to navigate as you need to do certain settings before you can watch free TV uninterrupted by frequent advertisements or reminders to subscribe. The service personnel who came to help treated us like we are stupid, don't know how to operate a TV!
Response from Property: Dear guest, thank you for staying at the Seine Andi Hotel. We are sorry that the TV advertising problem has caused you trouble. We have also suffered from the smart TV advertising problem. We will actively report it to the relevant departments; the front desk receptionist is very sorry. Greeting every guest is our most basic professional quality. If you encounter any problems during your stay in the store, you are welcome to communicate with us at any time. I wish you all the best.
Seng
Superior Family Suite
Stayed in Dec 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 8, 2024
Great location, very near to the monument and walking street
Response from Property: 感謝親的5星和點評分享,塞納安邸一直致力於打造“友善、可靠、關懷、周全”的貼心服務,把每一位客人當成好朋友一樣對待,旅行的路上一路勞累風塵僕僕,而塞納安邸就是親在哈爾濱温暖的港灣,卸下行囊,放下疲憊,迎接親的的是熱情明朗的微笑,真誠和用心的服務,用真誠和真心打動親,讓彼此的距離拉的更近一些,每個城市都有難捨的景色,每個酒店都會由他們特別而又温馨的回憶,希望短暫的相處,塞納安邸能在親的回憶裏成為最獨特的那個!期待下次與親的邂逅喲
Guest User
Executive Suites
Stayed in Dec 2023
Family
2 review
4.7/5
Amazing
Posted on Dec 14, 2023
Nice food, good location, friendly and efficient staff.
Response from Property: 尊敬的賓客您好,感謝您對酒店的認可,酒店位於中央大街核心商圈,比鄰防洪紀念塔、觀江索道、濱州鐵路橋,是出差旅遊的不二之選,期待您的五星好評❤
Stephen Kenneth
Executive Family Suite
Stayed in Dec 2023
Family
5 review
3.7/5
Posted on Dec 29, 2023
The location is ideal. Very close to the zhongyang pedestrian street and the river where you can partake in snow activities. The size of our room was perfect for a family of five and the floor heating worked great. Lots of places to eat nearby and convenient waimai delivery straight to our room.
If visiting the harbin ice festival would recommend staying here rather than in songbei where there is nothing nearby.
Response from Property: 尊敬的賓客您好,感謝您對酒店的認可,酒店位於中央大街核心商圈,比鄰防洪紀念塔、觀江索道、濱州鐵路橋,是出差旅遊的不二之選,期待您的五星好評❤
Anonymous User
Deluxe Family Room
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 11, 2023
Commendable service by 雷天夫, provided great assistance to our requests on room service & airport transfer booking. Comfortable, spacious & clean hotel with great amenities. A stone away to nice restaurants & not far from Zhongyang street & sightseeing areas
Response from Property: Hello dear guests, a beautiful reunion is coming as scheduled. We hope that our thoughtful and attentive service will bring you a warm living experience. May every moment we get together turn into beautiful memories for you and me. The Senna Andi Hotel is strategically located, about a 5-minute walk from the Central Street Flood Control Memorial Tower, and across the river from the national 5A scenic spot Sun Island and the Polar Museum. , thank you for your review of the hotel. Your encouragement is the driving force for us to move forward. All the staff of Seine Andi Hotel will serve you wholeheartedly and sincerely look forward to your next visit.
Guest User
Superior Family Suite
Stayed in Dec 2023
Family
6 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Very nice room, helpful staff, perfect location. Will be book again
Response from Property: 尊敬的貴賓您好,美麗的相聚如期而至,願我們周到細心的服務帶給您温馨的居停體驗。願你我相聚的點點滴滴匯聚成屬於你我的美好回憶,塞納安邸酒店地理位置得天都厚,距離中央大街防洪紀念塔步行大約5分鐘,距離國家5A景區太陽島,極地館隔江相望,感謝您對酒店的點評,您的鼓勵是我們前進的動力,塞納安邸酒店全體員工竭誠為您服務,衷心期待您的下次光臨
Agnescyh
Deluxe Room (2 Beds)
Stayed in Aug 2023
Family
6 review
5.0/5
Outstanding
Posted on Oct 23, 2023
Nice good locations. Very convenience to any place. And friendly staff
Response from Property: Dear guests, thank you for your recognition of our hotel. At the same time, I am very happy with your recognition and support for the hotel staff. With your recognition and support, we have added confidence and motivation on the road of growth, and we will make persistent efforts to do better. The hotel is decorated in European style, and the elegant western atmosphere combines the high-quality, professional and private butler service concept of Sena Andi. May our intimate check-in service become an unforgettable memory for you! The hotel will continuously improve the service quality and bring you more surprise experiences. Thank you again for your love for the hotel and look forward to your next visit.
Guest User
Deluxe Room (2 Beds)
Stayed in Oct 2023
Couples
1 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Great location, very clean, staff are very helpful.
Response from Property: 尊敬的貴賓您好: 塞納安邸酒店位於中央大街核心商圈,地處松花江南岸與著名太陽島、哈爾濱大劇院隔江相望,地理位置優越,從酒店步行即可到達哈爾濱必遊景點中央大街、防洪紀念塔、中東鐵路網紅橋、索菲亞教堂,我們希望能通過細緻入微的服務和温暖舒適的環境讓每位客人都能感受到我們真誠的心意,我們一定不忘初心,砥礪前行,祝福您生活愉快,也期待您下次光臨。
AMAR ANWAR
Deluxe Double Room
Stayed in Jan 2023
Couples
15 review
4.7/5
Amazing
Posted on Feb 1, 2023
Huge room. Wonderful. The location is perfect, its off the Main Street so you don't get the noise but its a 5 min walk to the main shopping / tourist street. A 10 min walk to the park where you can access the cable car. Really the location is great. 24hour store opposite also, so really useful if you want to keep warm in the room and eat snacks.
Speaking of warmth, the room we had was a little cold, but we didn't notice the heater in the room, but once we did, everything is fine.
The place is clean and the service staff are friendly - although we didn't need to use them a lot, they always seemed keen.
The reason facilities is not 5/5 is just due to the fact there was no breakfast, but as there are stores always nearby and the Main Street is super close, it really doesn't matter.
It's a really nice place and especially for the money, its superb value. Would stay again - very easy decision.
Response from Property: 感謝您選擇塞納安邸酒店,您可以使用酒店免費提供的奔馳轎車便利抵達松花江北岸的繁華都市,走過萬水千山,走過人山人海,能為您提供家一般温暖關懷,是每一位塞納員工不斷的追求。酒店品牌理念和設計靈感來源於濃烈的時代風格和無限舒展的空間設計,酒店倡導“全心為你”為待客宗旨,細意為每一位貴賓提供貼心而且個人化尊貴服務。期望各位能夠在這座極具歷史意義的建築物內,享受難忘的時刻。在繁華都市中為您打造原始聖地,期待您再次選擇塞納安邸❤
Daniel Ka Lok
Executive Suites
Stayed in Jan 2023
Family
8 review
3.0/5
Posted on Jan 23, 2023
The best things about the hotel are the size of room and the location to some major attractions. It is within walking distance to ZhongYang Street, so you have plenty of food options to choose from. Most tourist places were a 10-20 minute taxi ride away.
Response from Property: 感謝您選擇塞納安邸酒店,您可以使用酒店免費提供的奔馳轎車便利抵達松花江北岸的繁華都市,走過萬水千山,走過人山人海,能為您提供家一般温暖關懷,是每一位塞納員工不斷的追求。酒店品牌理念和設計靈感來源於濃烈的時代風格和無限舒展的空間設計,酒店倡導“全心為你”為待客宗旨,細意為每一位貴賓提供貼心而且個人化尊貴服務。期望各位能夠在這座極具歷史意義的建築物內,享受難忘的時刻。在繁華都市中為您打造原始聖地,期待您再次選擇塞納安邸❤
Clairemfalvey
Deluxe Double Room
Stayed in Dec 2022
Solo travelers
20 review
4.7/5
Amazing
Posted on Dec 28, 2022
The location was great, only a few minutes to Central Street to all the restaurants etc. The Street that it was on was quiet and the room was lovely. The French theme was nice and the room was very spacious . Underfloor heating in the bathroom was a nice bonus!
Response from Property: 感謝您選擇塞納安邸酒店,您可以使用酒店免費提供的奔馳轎車便利抵達松花江北岸的繁華都市,走過萬水千山,走過人山人海,能為您提供家一般温暖關懷,是每一位塞納員工不斷的追求。酒店品牌理念和設計靈感來源於濃烈的時代風格和無限舒展的空間設計,酒店倡導“全心為你”為待客宗旨,細意為每一位貴賓提供貼心而且個人化尊貴服務。期望各位能夠在這座極具歷史意義的建築物內,享受難忘的時刻。在繁華都市中為您打造原始聖地,期待您再次選擇塞納安邸❤