ALBERT HOTEL Reviews
ALBERT HOTEL
Harbin, ChinaView Hotel Details
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1 night
ALBERT HOTEL Guest Reviews
4.7/5
Outstanding
862 review
Verified reviewsLocation4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(862)
Positive reviews(827)
Reviews with photos/video(108)
Classy environment(103)
Awesome amenities(87)
Easy to get around(72)
Average sound insulation(53)
Friendly front desk staff(49)
Well decorated(40)
Close to train station(31)
Well designed(25)
Negative reviews(35)
Guest User
Smart Premier Family Room
Stayed in Dec 2023
Family
5 review
Amazing
Posted on Dec 31, 2023
Layout of toilet & bathroom has room for improvement
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that we can’t leave behind, and every hotel has their sweet and warm memories. I hope Xiaoai’s place will be The most unique one in your memory! Come back often to see little Aiyou! Wish you: be well! Address of Albert Hotel: 200 meters straight ahead from Haxi High-speed Railway Station.
Anonymous User
Vintage Smart Room (Double bed)
Stayed in Jun 2024
Solo travelers
19 review
Great
Posted on Jun 7, 2024
The hotel is near Harbin West Station, and it is convenient to get in and out of the station. Equipped with a smart toilet, but it cannot be flushed and dried, which is a pity. The room was clean and well-equipped, but the space felt a bit small and the hotel did not provide breakfast.
Original TextTranslated by Google
6/7
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time.
Guest User
Queen Room
Stayed in Jun 2024
Solo travelers
1 review
Outstanding
Posted on Jun 2, 2024
Service: The service attitude is very good. I ordered a lot of takeaways and the waiters delivered them to the room.
Facilities: The rooms are all smart. You can close the curtains and turn on the lights just by calling Xiaodu while lying on the bed. Good news for lazy people.
Environment: The decoration is very unique
The location is very convenient. It’s just 100 meters away from Haxi Station. You don’t have to worry about the time it takes to get to the station by taxi. It’s also very close to Wanda and Red Square. It only takes 15 minutes to walk and get there quickly by taxi. I’ll come here again next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that we can’t leave behind, and every hotel has their sweet and warm memories. I hope Xiaoai’s place will be The most unique one in your memory! Come back often to see little Aiyou! Wish you: be well! Address of Albert Hotel: 200 meters straight ahead from Haxi High-speed Railway Station.
Nihaowoshichengfu
Boutique Double Room
Stayed in May 2024
Family
15 review
Outstanding
Posted on May 13, 2024
The service is very good, the hygiene is clean, the house is clean, and the environment is very good! I will continue to order our home! ! The service is very good, the hygiene is clean, the house is clean, and the environment is very good! I will continue to order our home! ! The service is very good, the hygiene is clean, the house is clean, and the environment is very good! I will continue to order our home! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoai will be the most unique one in your memory! Come back often to see Xiaoai! Wish you well! Address of Aipot Hotel: 200 meters straight from Harbin-Xi'an High-speed Railway Station.
Xueli～
Vintage Smart Room (Double bed)
Stayed in May 2024
Family
4 review
Amazing
Posted on May 6, 2024
They said they upgraded my room, but I felt that the original room was bigger. I was too lazy to change because I had to bring a lot of things with the child. The service was very good and enthusiastic. The auntie who cleaned up early was also very caring because the child was very quiet when sleeping. I had to find a parking space. There was no parking area at the entrance of the hotel. Overall, it was very good and the experience was good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoai will be the most unique one in your memory! Come back often to see Xiaoai! Wish you well! Address of Aipot Hotel: 200 meters straight from Harbin-Xi'an High-speed Railway Station.
Bulaimeiyingbu
Smart Room (Memory foam mattress)
Stayed in Apr 2024
Couples
13 review
Posted on Apr 14, 2024
There were hairs on the bath towel, the bathroom floor was very dirty, the water temperature in the bathroom was unstable, sometimes very hot and sometimes very cold, the hotel pillows were too high and uncomfortable, the two pillows should be one high and one low, I went to bed at 10:30, and the party in the next room started before 12 o'clock, it was very noisy and I couldn't fall asleep at all, it was past 3 o'clock and I couldn't stand it anymore, so I called the hotel front desk and the waiter went to solve it. I have to say that the hotel did a good job in this regard! Later, the person in charge of the hotel also called to apologize and explain, but for people who go out to travel, they are still not very happy, after all, a bad rest will affect the itinerary of the next day.
Original TextTranslated by Google
Response from Property: Dear guest, hello, first of all, thank you for choosing and staying at the Aibot Hotel. We are sorry that we failed to bring you a pleasant stay experience. For the questions you raised, we have trained and emphasized the relevant details as soon as possible. No guests have raised the issue of water temperature. We will pay attention to observe and test whether the alternation of hot and cold water in all rooms is abnormal. Our pillows are all fluffy pillows. If you think they are too high, you can contact our front desk partners to send you a low pillow. I am sorry that I didn’t remind you when you checked in. As for the problem of noisy guests next door that you mentioned, we have also trained with the security department. If there is a room with too loud or noisy sounds during the inspection, we will communicate and deal with it as soon as possible to avoid guests reporting to the front desk by themselves. Thank you very much for your suggestions. I hope you will come to Harbin again and choose Xiaoai again. Give us a chance. I wish you a happy life and look forward to seeing you again~
Guest User
Boutique Double Room
Stayed in Mar 2024
Business travelers
4 review
Outstanding
Posted on Mar 26, 2024
It's just a 5-minute walk next to the West Station and has convenient transportation.
There are also small restaurants around and the food is pretty good.
Quiet, comfortable, clean and hygienic!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that we can’t leave behind, and every hotel has their sweet and warm memories. I hope Xiaoai’s place will be The most unique one in your memory! Come back often to see little Aiyou! Wish you: be well! Address of Albert Hotel: 200 meters straight ahead from Haxi High-speed Railway Station.
chu
Smart Premier Room (2 beds)
Stayed in Mar 2024
Family
13 review
Great
Posted on Mar 13, 2024
The hotel is more interesting. The lobby and rooms are in two separate buildings. There are also different hotels on each floor of that building. But it is not a big problem because it is very close to Haxi Station and only takes six or seven minutes to walk. This is his home. The advantage is that the room is large and clean, it should be newly renovated, and the windows can be opened, which is suitable for Cantonese people who need air circulation.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoai will be the most unique one in your memory! Come back often to see Xiaoai! Wish you well! Address of Aipot Hotel: 200 meters straight from Harbin-Xi'an High-speed Railway Station.
Guest User
Smart Room (2 beds)
Stayed in Mar 2024
Business travelers
4 review
Outstanding
Posted on Mar 11, 2024
The room facilities are good, the front desk service attitude is very good, and it is close to Harbin-Xi'an High-speed Railway Station. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoai will be the most unique one in your memory! Come back often to see Xiaoai! Wish you well! Address of Aipot Hotel: 200 meters straight from Harbin-Xi'an High-speed Railway Station.
Guest User
Smart Room (2 beds)
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on Mar 5, 2024
The hotel is very close to Hasi Station, just across the road. It is convenient, clean and fast, with good facilities, thoughtful service and good attitude. I will come here again next time when I need it.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoai will be the most unique one in your memory! Come back often to see Xiaoai! Wish you well! Address of Aipot Hotel: 200 meters straight from Harbin-Xi'an High-speed Railway Station.
Guest User
Smart Premier Room (Double bed)
Stayed in Feb 2024
Business travelers
23 review
Very Good
Posted on Mar 6, 2024
The room is nice, the sound insulation is very good, and it has a smart toilet. The service is also good. I am always available and any problems are solved in a timely manner.
However, the hygiene needs to be improved and the cleaning is not thorough...otherwise it is fine
Original TextTranslated by Google
6/7
Response from Property: Dear guests: Hello! Thank you for your review! Every city always has a reason for people to miss it, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Xiaoai’s place will be your memory. The most unique one! Come back often to see little Aiyou! Wish you: be well! Address of Albert Hotel: 200 meters straight ahead from Haxi High-speed Railway Station.
Guest User
Smart Premier Room (Double bed)
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 10, 2024
The environment is good, the service is good, and we upgraded to a family room for free!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoai will be the most unique one in your memory! Come back often to see Xiaoai! Wish you well! Address of Aipot Hotel: 200 meters straight from Harbin-Xi'an High-speed Railway Station.
Anonymous User
Boutique Double Room
Stayed in Feb 2024
Family
6 review
Amazing
Posted on Feb 22, 2024
The room is very big and very nice, but the bathroom is small. There is no door in the shower and water will be everywhere. The toilet seat can be heated. After playing in Harbin for a few days, I left the next day and moved to near the West Railway Station. In order to catch the bus the next day, it is really close and convenient.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your review! Every city always has a reason for people to miss it, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Xiaoai’s place will be your memory. The most unique one! Come back often to see little Aiyo! Wish you: be well! Address of Albert Hotel: 200 meters straight ahead from Haxi High-speed Railway Station.
Guest User
Smart Room (Memory foam mattress)
Stayed in Feb 2024
Couples
5 review
Outstanding
Posted on Mar 31, 2024
Facilities: The facilities are very complete, with everything you need
Hygiene: The hotel is very clean and has no odor, the smart toilet is also very easy to use, and the space is quite large
Environment: The surrounding transportation is convenient, and there is a convenience store downstairs.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Xiaoai will be the most unique one in your memory! Come back often to see Xiaoai! Wish you well! Address of Aipot Hotel: 200 meters straight from Harbin-Xi'an High-speed Railway Station.
Alex-Chong
Smart Room (2 beds)
Stayed in Jan 2024
Family
12 review
Great
Posted on Jan 27, 2024
The room was generally okay, with a good style and no problem with the sanitary conditions. Personally, the room felt a little small, maybe because it was on the first floor. There was no view outside the window, which was a pity. The Xiaodu smart speaker in the room is good and can be controlled by voice. The bath water is quite large, but the disadvantage is that the handheld one cannot be hung in place. However, the location of the hotel is very good, very close to Harbin West Station, just a few minutes' walk away. There are many dining options around, and there is a supermarket next door, which is very convenient for shopping.
Original TextTranslated by Google
6/9
Response from Property: Dear guests: Hello! Thank you for your review! Recently, the hotel has a lot of passengers and the room usage rate is too high. Xiao Ai has received your suggestion. The hand shower in the bathroom will be repaired and fixed immediately. Thank you for your valuable opinion. The hotel will humbly accept it and fix it immediately. Rectification! Every city always has a reason for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Xiaoai’s place will be the most unique one in your memories! Come back often to see little Aiyo! Wish you: be well! Address of Albert Hotel: 200 meters straight ahead from Haxi High-speed Railway Station.
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