EasyHotel London Heathrow

I had a booking for EasyHotel, London Heathrow, for a 10 Day stay in August 2021, which was booked through *********** (Booking Ref: 2445976269). EasyHotel Heathrow agreed to change the dates on my booking as my travel plans changed because of Covid-19 restrictions on travel, so that I could stay at the hotel on some other dates. However, three months later when I tried to contact the hotel to reschedule the dates, the hotel was closed because of Covid-19, although their website was still live with three contact phone numbers. So, I then contacted *********** to arrange the rescheduled dates through them, or to seek a refund if that wasn’t possible. I rang the EasyHotel property many times, using the three numbers on their website but there was no response. I also e-mailed the property but got no reply. *********** also tried to contact EasyHotel multiple times, including sending emails but also no response. *********** have refused to refund any money and are now not responding to me any more about this booking. Apart from not getting the refund, this has cost me quite a lot of money on phone calls to the UK to the hotel and to ***********. EasyHotel is part of EasyGroup Ltd, which also includes EasyJet Airline. Clearly, they can afford to refund me because of the Heathrow EasyHotel closure. Therefore, be aware of this kind of possibility if you book accommodation with an EasyHotel, either directly or with ***********.

Not going to comment on the room itself as they're standard across all easyHotels - small and basic, but adequate for one night. Beware of car parking however. Upon checking in, the receptionist asked if I had a car - after answering yes, he circled a part of the check-in form for me to write down the car reg. I assumed he would then enter the details on the system to notify ParkingEye (the car parking management company). There is an iPad set up near reception to enter your car reg yourself, but I did not use it, assuming the receptionist would do it for me - part of their job, no? One week after checking out, I got a £100 fine from ParkingEye for not paying for parking - luckily an email to the hotel manager sorted it out, and the fine was cancelled, but the receptionists need to ensure that car reg details are actually entered on the system. The impression I got from the manager was it happens a lot. If staying here, ensure you enter your car reg on the iPad yourself, and don't trust the receptionist to do it for you!

Booked the hotel for a stay on the 02 August 2021. Cancelled by the hotel (by email) with less than 2hrs notice- told by the hotel that there were “technical difficulties” which I interpreted to be COVID or similar. Told I would be refunded as soon as possible. I booked directly with the hotel so was shocked to hear the refund would come through Bookings.com It is now September 2nd and still waiting for the refund. I have emailed the hotel, Twitter and Facebook. No reply and worse- still no refund! Avoid! Premier Inn at Terminal 4- far better and more professional! Just as close to the airport and nicer all round. Booked there with half an hour notice. Very clean and large room waiting for me.

I’m having an awful experience with easyHotel and I haven’t even stayed there yet! Their communication is absolutely dire. After 3 days of radio silence I received a message saying’yeah that’s no problem’. This comes after many efforts to try and explain how I made a simple error whilst booking. It was a non refundable booking but *********** were showing March as the default month. Days and dates in February are exactly the same so when I pressed ‘book now’ and received confirmation I immediately realised I’d made an error and contacted the hotel directly. They were exceptionally rude, unprofessional, unsympathetic and lacked any sort of understanding about my situation. Eventually I had a couple of ‘yeah, whatever’ replies and some tentative reassurance that ‘I’m sure we’ll sort something out’ type of replies. I wasn’t reassured in the slightest by this and not surprisingly then received notice via *********** that they would not be willing to honour my request to amend the booking. On a point of principle I’m determined to publicly shame easyHotel via every social media platform I can. I would strongly recommend anyone not to be drawn in by their cheap rooms. It is really not worth the grief!