Hotels Near Pergola's Fountain in Harris County

Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!

I visited the Mokara spa again for the first time in years and it did not disappoint. I relaxed in the jacuzzi, and used the walk in rainfall shower before receiving an 80 min massage. I loved it! I specified what I wanted out of my spa visit on the form I filled out and I got exactly that- an acupressure, stress relieving restful massage experience. I believe my masseuse’s name was Dan and he had a gentle yet firm touch. He was quite skilled with acupressure points and provided great customer service. I had a wonderful experience. After my massage I enjoyed time in the relaxation area (my favorite spot), lying on a private couch sipping my champagne and listening to music in my headphones. Next time I may take a dip in the beautiful outdoor pool. A few growth areas for the spa were: scrub the bathroom floor tiles in the corners and floor boards, replace the rusted Kleenex tissue box on the sink in the bathroom and remind all technicians to keep their nails cut very low. Other than those small things my spa experience was excellent.

The employees are always pleasant. The hotel is always clean, and the food is always scrumptious.

1 night stay. 1st, our key cards didn't work. No big deal, went to the front desk and had the card activated. Went for a swim in the pool a bit after 9:00 pm, went to the pool & my key card denied me access. Returned to the room, looked on the website and could not find any information about pool hours. Decided to call the front desk. This was where things got REALLY frustrating. I dialed 0 and got a recording to press ”3” etc. Did this many times and could not get through to the freaking front desk. Thought maybe I was doing something wrong and had my husband try. No dice. Gave up bc I didn't want to ruin a perfectly nice night. Swam briefly in the pool the next morning. It was warm! Yay! It is a very small pool. Breakfast was pretty good.

I would like to start by saying that the Moxy is one of my favorite hotels ever! Every single time that I go to another city I stay at one of their properties if they have a location. I am extremely disappointed and dissatisfied with how my lasted reservation was handled. I booked my stay about two months out from an event and I received a confirmation email with all of my information. About three weeks out from the event I received a cancellation email. When I called the number listed on the website it rang and rang without an answer. I finally found another number, the corporate office I believe. I was told this particular location opened bookings without a permit and as a result my reservation was canceled. I expressed that I was a rewards member and my concerns about trying to reserve another reservation in such a short time frame not only caused stress but also extra money. There was a big concert that same weekend, so most of the nice hotels were completely booked. It was made very clear that they are not concerned with customer satisfaction. I was told they’re not price matching rates at their other properties and that it’s solely my responsibility to find another accommodation. I ended up having to pay double the price at another establishment. No one has reached out since and no accommodation was made on their behalf after the permit was obtained. Shame on you Marriott.

Very good accommodation experience. The location is far but convenient. The front desk service attitude is very good.

The hotel has everything you need for an overnight or extended stay. It appears new, is very clean, beds are comfortable, and is unusually quiet for a hotel by the interstate.. Has a full service bar, pool, guest laundry, and better than average breakfast. Front desk people are very friendly, especially Val. Decent number of restaurants within a couple miles. Will definitely come back when in the area.

Was in town for a work event, Mitchell at the front desk was very helpful and ensured a smooth check in. Rooms were clean and provided everything I needed. Brittany in the food and beverage area was AWESOME, she not only made sure my breakfast included was perfect, I noted her making waffles for several guests and did so with a warm and caring smile, I wil stay here again next time I am in Pasadena,

amazing customer service, very friendly and attentive . Got in quick and out , room is very nice and clean. would recommend coming again my favorite place , very affordable price as well the guy at the reception was very friendly as well and made sure all of my questions were answered in a very professional manner

All the staff here are AWESOME they all make you feel at home!!! Ms Crystal is the best! My family of 4 absolutely adores her she has helped my family while we are in need right now. My landlord sold the house we was living in and been having a hard time with finding a new home. The staff here are by far the best