Top rated hotels in Harris County

TownePlace Suites Houston Northwest
4.1/58 Reviews
This property is easy to get to, clean and tidy, and the amenities in the room were terrific. The room layout makes it feel far more spacious, the bed is comfortable, and the staff -- from checkin to checkout -- could not have been nicer. Every time I saw someone with the hotel, they spoke, asked about my stay, and thanked me for being there, from maintenance to desk staff to housekeeping. I felt valued as a guest. This was a great experience for me, and the breakfast was really one of the best I've had from a hotel. It was fresh, hot, well-prepared, and the serving staff did a great job. All in all, it's an excellent choice, I think. You are ten to fifteen minutes from a variety of restaurants, a giant HEB and Target are less than a block away, and the people working there are friendly and make certain that your stay is going well. One of my best recent hotel experiences! They even have on-site laundry facilities for guests - all you need is detergent. The fitness center was well-appointed, the pool was sparkling, and everything was clean and well-kept. Thanks to everyone there for a terrific stay.
TownePlace Suites Houston Brookhollow
4.1/589 Reviews
Northwest Houston
Stayed at this hotel for a total of 10 days. There are many restaurants nearby, as well as two large supermarkets. It is very convenient to get on the highway as soon as you exit. The location is also very good, about 20 minutes to the city center or Chinatown, to the airport. recommend!
TownePlace Suites Houston Westchase
4.5/5126 Reviews
Westchase
Our experience at this hotel so far exceeded our expectations! We traveled to Houston with 35 high school students for a robotics competition. The staff went out of their way to make us feel welcome and accommodate our needs the entire time we were there. If you are looking for a luxury resort, this isn't that, however, the staff may treat you as if it is. The hotel is a little on the basic side, and maybe a little older, but it was clean and provided everything we needed. I can't stress enough how great the management and staff were in helping us have the best stay possible.
TownePlace Suites Houston Galleria Area
4.2/590 Reviews
I am rating this on the management response to my complaint, not the actual hotel stay or even the staff; the staff and the stay were great, during all of our stays. Our complaint comes at the blatant and dismissive behavior of any management staff to contact us regarding our last stay. We have stayed at this location about four times, as my husband is a patient at MD Anderson. On Saturday, 8/5/23 we checked out after being at this hotel for almost two weeks. When we checked out, I had the pleasure of encountering Belsay, who was working the desk, he was very friendly and accommodating during our stay, as was all the other staff, just don't have their names. At the time of checkout, I made a reservation for a room on the lower floor, due to a major surgery my husband underwent and had numerous and large incisions. We arrived on 8/8/23, at approximately 4:55 pm, only to find the room requested, the previous Saturday was not available and the room on the second floor had to be checked to ensure it was ready for check-in. Of course, after traveling for hours and spending hours at MD Anderson, and with my husband's condition, I was highly disappointed and somewhat agitated. We finally get to a room on the second floor and I open the bathroom door and was just overtaken with the smell of smoke that had saturated the entire bathroom, which I guess explained the huge air purifier that was plugged in the wall. I contacted the front desk to report this, and spoke with Jose, as I didn't want to be charged for smoking in what is suppose to be a non-smoking room. Jose came to the room and also agreed the strong odor of smoke inside the bathroom. My husband suffers with asthma, which made the stay very unpleasant, and because we had gotten my husband settled, moving would be too difficult and uncomfortable for him. So, because we were only there for one night, during this stay, we endured the unpleasant smell of smoke. As we were checking out, i again encountered Belsay and again he was very pleasant; I asked was the manager available, the name on the wall showed the manager to be Marisol Rosado, Belsay stated she was at another property. I left my telephone number and asked him to please have her contact me, as I wanted to speak with her about our stay. This request was made Wednesday, 8/9/23; I also contacted some 1-800 number I was given for complaints, but when she answered she stated she was with reservations, but still allegedly took my complaint, which was Friday, 8/10/23. To date, I have not received even an email or any other means of communication from anyone to hear my complaint. I wanted to give the perspective people the opportunity to contact me before doing a public review, I have exceeded giving them the opportunity. The lack of response to a customer's complaints and/or concerns is really unprofessional, dismissive and diminishing behavior of the customer's experience and really a failure of just doing your job and providi
TownePlace Suites Houston Northwest/Beltway 8
4.3/512 Reviews
From the moment I arrived til check-out the staff was extremely friendly and helpful. Jamel greeted me as I arrived and made sure my room was satisfactory. I actually arrived early & my room was ready. Misty P worked the front desk most of my stay and was helpful and engaging. I truly appreciated our conversation and her willingness to go above and beyond. Great customer service! Definitely a little home away from home. Thank you!
TownePlace Suites Houston Hobby Airport
4.2/535 Reviews
We had 4 nights, 2 nights in 2 queen (437) and 2 nights in a king suite (432)! In. Both rooms have full kitchen with enough utensils for a family of 4. Beds are comfy, linens are clean, and the rooms are well-kept! Except, the King suite does not have a dining table. Isaac, receptionist, is the BEST! His restaurant recommendations were awesome! He also made sure, as Marriott Titanium, that we’re taken cared off… Jose, a staff, was always on the go, keeping the premises clean and presentable!!! Great job, JOSE!!!! Patricia, breakfast staff, was very attentive to the needs of very client that had their breakfast in the lobby! Amazing staff, nice location, close to the airport and many great restaurants!

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