Guest User
January 14, 2025
This review focuses on the significant noise disturbances and poor customer service experienced during a recent weekend stay at Charles Cotton Hotel Positives: * The hotel itself possesses a charming and homely atmosphere. * The bar area is inviting, featuring a lovely open fire. * The quality of the food served at the restaurant was commendable. Negatives: * Excessive Noise: * Loud music emanating from the bar significantly disrupted sleep on both nights of the stay. * The music was so loud it vibrated through the room, even after a £40 upgrade to a supposedly better room. * A late-night "lock-in" further extended the noise disturbance on both nights * Disturbing Smoke Alarm Incident: * A smoke alarm activation in the early hours of the morning proved to be a false alarm, likely triggered by customers smoking in the entrance. * The lack of staff response to the alarm was concerning. * Appalling Customer Service: * Attempts to resolve the issue of the noise disturbance and request a refund for the room upgrade were met with complete disregard. * Numerous emails and a phone call were ignored, demonstrating a severe lack of customer service and communication. Conclusion: While the hotel initially presented a positive impression, the significant noise disturbances and the subsequent failure to address customer concerns severely impacted the overall experience. It is disappointing that such a basic level of customer service and communication could not be maintained, particularly given the expenditure on food and drinks during the stay.