68 Reviews
Mercure Hatfield Oak Hotel
Hatfield|1km from St Peter's Catholic Church
Stayed here as part of a wedding party. The bride and groom had booked this months in advance and provided a full breakdown of room allocation to the hotel in advance. We arrived a day earlier and we’re greeted with a very defensive manager who blamed the lack of organisation on the bride and groom. Spent a good 30 minutes at reception to double check everything would be ok ahead of the next day when close to maybe 100-200 guests would arriving. He assured us several times it would be. Clearly this had not been done which resulted in mass chaos, wrong rooms being given out, people walking into our room (when changing) because they’d be given incorrect keys. Dirty bedding which my friend waited until 11pm to receive clean bedding for. My bed had springs poking out and I did ask for a mattress protector but surprise it never did arrive at all. The other members of staff were friendly and pleasant but ultimately had no idea what was going on or what to do. I felt really bad for them in the end at the pure lack of management support or guidance as it was likely a hugely stressful experience for them. Total total chaos and it was just a shame that it meant the brides immediate family were late to the evening reception as a result. Everything could have been improved with actual organisation which seems non existent.
