Balcary House Hotel

Called up to book a baby shower back in January. The owner of the hotel was very friendly and booked everything in for 3rd March. This included the hire of the room from 1-5 and a buffer at £10 per person. Called up 3 weeks before to confirm everything was still ok with the booking and was advised yes looking forward to seeing you, also checked it was ok to arrive early to set up which they also advise was ok. Arrived yesterday at 12:30 to set up to be told the event had been cancelled, owner advised we called up and cancelled advised this was not the case they said they messaged on Facebook to confirm this. Advised we have had no message on Facebook. Advised them they had my number why did they not call to advise this. Both owners become very rude. Asked if we could still have the room as we have 30 people arriving in 1 hour they advised yes you can have the room but we have no staff to make a buffet for you. They said we would also still need £50 for the room advised this was ok. They advised we will need the room back in 2 hours. Took this option as we had the soon to be mummy and guests arriving to this location in 1 hour. We then arranged the buffet our selfs which was very stressful with no help from the owners just the local supermarkets. The owners advised they would come to the bar and offer drinks, we had to keep going through and asking them to come on the bar as they keep walking away. They also advised it was a min charge of £5 to use a card again this was not advised at booking, so no guests were aware of this. At the end of the event we cleaned up and went through to pay. The owners were very rude. Gave some feedback to try and ensure this didn’t happen again to someone else and this was meet with more rudeness. They then advised it was £50 plus VAT we explained we were told it was £50 they said it’s normally company’s who book this room so need to add VAT advised this is ok but we were not advised this then they charged for teas and coffee that they put on this took the total cost to £87 when we were advised it was £50. This hotel is a beautiful hotel but it is not managed correctly and the owners are very rude with no care toward their guests. I will not be returning to this hotel and will be advised other people of what had happened to us as we do not want anyone else to have to deal with the stress and the rudeness of the owners of this hotel.

The staff were lovely the room was so comfortable. At breakfast the chef offered to make you anything you wanted and was super friendly. Would definitely recommend. I have stayed here twice now

Loved the setting and History of the Hotel. Breakfast was great.

Room excellent but room 2 saw next door and their bathroom was across the corridor entrance to our room so we could hear their door being opened during the night. Disturbing!

Had a lovely big Lodge, but there wasn’t a mirror in the bedroom only a small handheld makeup mirror in bathroom and a mirror over the bathroom sink, no where to dry hair or straighten hair. Lodge was a great size but lacked finishing touches, a chair would have been nice to sit on and a dressing table. Long driveway was pitch black no lights at all to help you find your way to the hotel in the evenings we had to find our way by torch app on phone. Not safe. The young ladies waiting on in breakfast room were very pleasant and friendly.

We stay one night. The house is located in a quiet place just a short distance from down town. Bedroom and bath clean and comfortable. Breakfast okay. Good place to stay

Stayed at The Balcary House Hotel as two couples from Friday to Sunday whilst attending a family wedding in Hawick. What a fabulous hotel . We booked two rooms and were allocated rooms 4 and 7. Both rooms were gorgeous. Everything about them oozed luxury. Large rooms with large bathrooms, really well decorated with quality furniture and fittings and most importantly everything was spotless. The large beds were so comfortable. We were made so welcome by David upon our arrival and from then on, every member of staff was polite, helpful and very professional in their approach to us whenever we had contact. The girls serving at breakfast obviously take great pride in the jobs as they were attentive, very smart in their appearance and although they were very busy, nothing seemed too much trouble. Whilst getting ready for the wedding we even had a member of staff knock on our bedroom door and ask if there was anything we needed . A lovely considerate touch. The breakfast at the Balcary was superb. Freshly cooked to order, well prepared and presented and plenty of it. At check out, Susan told us how busy the hotel had been throughout the year. That doesn't surprise me. The place is, in my opinion, just perfect. Perfect in location, and in everything we expect in a quality hotel. We will be back.

2 rooms - the Lodge and the King room - both absolutely gorgeous. Dog friendly, wonderful breakfast and lovely staff. Lodge gives off ski chalet vibes, clean, cosy , spacious and all newly decorated.

Excellent hotel