Intersection of Ningxia Road and Wulumuqi Road, Baohe District, Hefei, Anhui, 230000, ChinaView Hotel Details
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Heart Hotel (Hefei Luogang Park) Guest Reviews
4.6/5
Very Good
1200 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.5
Cleanliness4.6
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All reviews(1200)
Positive reviews(1163)
Reviews with photos/video(576)
Delicious breakfast(117)
Friendly front desk staff(61)
Easy to get around(60)
Perfect for business trips(25)
Average sound insulation(24)
Stayed multiple times(14)
Convenient parking(11)
Close to train station(7)
Negative reviews(37)
Anxious but kind
Special Queen Room
Stayed in Apr 2024
Couples
26 review
5.0/5
Outstanding
Posted on May 31, 2024
A Pleasant Stay with Excellent Service
I recently had the pleasure of staying at this hotel and was overall quite impressed with the experience. From the moment I walked in, the reception staff were welcoming and incredibly efficient, making the check-in process both speedy and effortless.
The room itself was clean and well-maintained, which made for a very comfortable stay. The housekeeping team obviously takes great care in ensuring that every detail is attended to, from the fresh linens to the spotless bathroom.
The hotel's location is another great advantage. Being near the subway made it incredibly convenient to get around and explore the city with ease. Despite its prime location, the price was very reasonable, offering excellent value for money.
Breakfast was a highlight of the morning, with a delicious variety that really set me up for the day. The quality and selection of food were outstanding, and it was a treat to start each day with such a satisfying meal.
One area for improvement would be the noise cancellation in the rooms. Being close to the subway, I did notice some ambient noise that occasionally disturbed my sleep. However, this was a minor issue in an otherwise excellent stay.
In summary, this hotel excels in many areas: exceptional reception, efficient check-in, clean rooms, convenient location, reasonable pricing, and delicious breakfast. With a bit of improvement in noise cancellation, it would be truly perfect. I would definitely consider staying here again and recommend it to others.
舒适的住宿,卓越的服务
我最近很高兴住在这家酒店,总的来说,这次经历给我留下了深刻的印象。从我走进来的那一刻起,接待人员就热情好客,效率极高,使办理登机手续既快捷又轻松。
房间本身很干净,维护得很好,所以住得很舒服。家政团队显然非常注意确保每一个细节,从新鲜的床单到一尘不染的浴室。
酒店的地理位置是另一大优势。由于靠近地铁,所以四处走动和轻松探索这座城市非常方便。尽管地理位置优越,但价格非常合理,物超所值。
早餐是每天早上的一大亮点,各种各样的美味真的让我为一天做好了准备。食物的质量和选择都很出色,以这样一顿令人满意的饭菜开始每一天都是一种享受。
需要改进的一个方面是房间的噪音消除。由于离地铁很近,我确实注意到了一些偶尔会干扰我睡眠的环境噪音。然而,在一次出色的住宿中,这只是一个小问题。
总之,这家酒店在许多方面都很出色:卓越的接待、高效的入住、干净的房间、便利的位置、合理的价格和美味的早餐。如果在噪音消除方面有一点改进,它将是真正完美的。我一定会考虑再次留在这里,并将其推荐给其他人。
6/10
Blessing
Deluxe Room (2 beds)
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 24, 2024
Nice location and good facilities
Response from Property: Dear guest: Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Big Becker
Special Queen Room
Stayed in Apr 2024
Solo travelers
51 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Good value for the money and the front desk. Staff was easy fast and nice.
agrix
Business Double Room
Stayed in Feb 2024
Couples
11 review
4.2/5
Very Good
Posted on Feb 3, 2024
During my stay, the hotel showcased decent qualities, with the receptionist being accommodating. However, a suggestion for improvement would be to include more vegetables and fruits in the menu. Also, enforcing a strict no-smoking policy in the elevatoris essential for the well-being of non-smoking guests.
Response from Property: Dear guest,hello!Thank you for your comment and suggestions,l wish you a happy life!
Ricky_Spanish
Special Queen Room
Stayed in May 2024
Travel with friends
2 review
2.7/5
Posted on Aug 18, 2024
DONT! NO!
Dont go there if you dont wanna die 🩸🔪
Response from Property: IF YOU HAVE ANY DISSATISFACTION WITH US ,YOU CAN CONTACT US ,BUT PLEASE DO NOT LEAVE SUCH MALICIOUS COMMENTS
에드 1012
Special Queen Room
Stayed in Jul 2024
Solo travelers
52 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The downside is that it is far from the station. But the staff are friendly. I can speak Chinese... but they are very proactive in explaining things using a translator. You can simply drink welcome tea on your own on the first floor. The room is spacious for the price. It is connected to a small store on the first floor. I am satisfied compared to its price.
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Guest User
Cozy Double Room
Stayed in Jun 2024
Other
1 review
3.0/5
Posted on Jul 2, 2024
1. I called the front desk several times to ask for water but was hung up or no one answered.
2. The price is quite high and the room is really small.
3. I wanted a quiet room, but it was raining outside. All the rain from the water pipes dripped on the air conditioner shell. The thumping sound was really loud. The air conditioner was placed in the wrong position.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Anonymous User
Business Double Room
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 1, 2024
The breakfast is delicious, hygienic and clean, and the environment is good
Original TextTranslated by Google
Response from Property: Thank you very much for your positive review of our hotel. We will continue to work hard to live up to your positive review. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Zhangmoumoumoumouren
Business Room (2 beds)
Stayed in Apr 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The space is large and very comfortable. The cleaning is also very timely, the service is enthusiastic, and the transportation is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Changtiaodelaipishe
Special Queen Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Special thumbs up to the lady in charge of the front desk who wears square glasses. Her service is very enthusiastic, she has a sweet smile and she is very patient. It is definitely a first-class five-star service.
The room configuration is very complete, especially the water from the shower head is very dense, and the bath is very comfortable.
The only drawback is that the sound insulation is not very good. Maybe it's bad luck. There is a young couple next door who often make loud noises in the middle of the night.
But the price is definitely great value. We can’t be too picky. This hotel also supports luggage storage, which is very convenient. It is also very close to Hefei South Station and Gong Street. I will definitely visit again next time! ! ! (The first flower photo is for the lady at the front desk. Your smile is very contagious. I wish you stay in a good mood)
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Cozy Room (2 beds)
Stayed in Mar 2024
Travel with friends
33 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Hygiene: The sanitary conditions are clean, tidy, and comfortable. The service is warm and thoughtful. I am most satisfied with the breakfast. It is so delicious. It is diverse, clean, and delicious. There are all kinds of food. It is nutritious and delicious.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Anonymous User
Special Queen Room
Stayed in Jan 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jan 3, 2024
The environment of the room is clean, the service attitude of the lady at the front desk is very good, and she is beautiful. The key is breakfast, which has a rich variety and is highly recommended for business trips and tourism. Parking in the parking lot downstairs is convenient and free.
Original TextTranslated by Google
Response from Property: Dear Guest! Thank you for your recognition and support, we will continue to work hard and welcome to visit again!
Shenghuobuyishenghuobuzhi
Cozy Room (2 beds)
Stayed in Jun 2024
Business travelers
115 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The surrounding area is very beautiful. There is Luogang Park, which is very beautiful. The scenery is beautiful. I have to say it is very beautiful. The location is also very good. There are many places to eat around.
Original TextTranslated by Google
Response from Property: Thank you very much for your positive review of our hotel. We will continue to work hard to live up to your positive review. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Cozy Double Room
Stayed in May 2024
Business travelers
7 review
1.0/5
Posted on May 2, 2024
It was so noisy. The decoration downstairs was going on at 7 o'clock in the morning, and then the children kept making noise in the corridor. It was really noisy.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Special Queen Room
Stayed in Mar 2024
Business travelers
9 review
1.0/5
Posted on Mar 5, 2024
Don't go, it's a routine, you'll regret it if you go. Be sure to ask carefully before booking his room! ! ! ! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again