frankhW8486HA
June 8, 2021
Avoid this hotel and look for a nice place to stay in the city center! The area surrounding the hotel is absurd. The way into the city center is not within walking distance. The hotel had no reception open when I arrived (in the afternoon). Access was via a machine. Since I was not happy with my room on the ground floor, I would have liked to change rooms. But: I had no one to talk to. The refrigerator in the room was so loud that I could hardly sleep. The sleepy employee was unable to help me over the phone. Unfortunately, the next morning I only realized in the shower that there was no hair shampoo. Dry off, call, wait. After I had made myself some instant coffee with the kettle, I realized that there were no spoons in the room either. In the future I will book one of the decent hotels in Heidelberg's city center again.
Original TextTranslation provided by Google