Feversham Arms Hotel & Verbena Spa

Just got back from another two night stay at The Feversham Arms, Helmsley. Unfortunately one or two issues this time for the price you pay. Not all the staff were customer friendly. The bathroom needed a complete refurbishment. The outside pool and surrounding need to be cleaned. Tiles were missing in the pool.

Visited here recently with my daughter, would recommend amazing staff, lovely outdoor pool area and spa. A little gem in beautiful Helmsley.

Excellent service, good quality food, comfortable stay.

It's not often that you come away from a hotel and can't think of a single thing they could have done better! Well done to all the staff and managers for making this trip so special

Had Sunday Lunch here on 21 April 2024. It was excellent! Portion sizes very good. Food quality very good. It was very quiet but Sunday Lunch has only be offered here since Mothers Day. Once the word spreads just how good this hotel restaurant is for Sunday Lunch expect bookings will increase dramatically and deservedly so!.

We stayed recently for two nights and brought our own food as we are fully kosher. The chef met us when we arrived to make sure everything went smoothly and the staff couldn’t have been more helpful.

Only again we enjoyed a lovely stay with excellent customer service,good food in a very relaxed environment.

We booked a last minute break, as when we stayed here 6 yrs ago we had a pool side suite and it was great. This time however would not recommend at all apart from the hot stone massage in the spa. When we entered the suite, the sofa bed was made up for one of our daughters and was blocking the entrance so we couldn’t get our other daughter in with her wheelchair (which they were notified about on booking). The z bed the first night was not fit for purpose, as it sunk so much that my disabled daughter could barely get up so we ended up putting the mattress on the floor as there wasn’t another one until the following day. There didn’t seem enough staff as the one receptionist had to respond to house keeping issues as well as room service. Dinner was overpriced for the quality, there are so many high quality restaurants in the village which I now wish we had gone to on the second night. Management did not seem concerned with our issues. Breakfast service less than average. We were served by what I assume was management. They did not listen to very basic needs and we were made to feel very uncomfortable when we asked for our very simple requests to be met (like please don’t over cook the toast! Not rocket science) Dinner was an absolute disaster, my wife has a limited diet so we were very specific on our request, of rare to medium cooked salmon with new potatoes with no butter. The first attempt was appalling the salmon was so over cooked it was a bit of a joke. We asked this to be replaced, which it was 15mins later in which time my meal had gone cold as I was not going to be so antisocial as to eat my dinner while my wife sat there uncomfortably with nothing to eat or the rest of the table had finished as she was only just starting. We spoke to a manager that evening who was most unhelpful. She knocked the value of the salmon off but not really so much as an apology. She said she would discuss with me the following morning and apart from taking our drinks order for breakfast in which she forgot the coffee for the table, we never saw her again. The one positive was the waitress on the first morning, now this young lady was running around with precision picking up after the pretentious senior staff. I wish I had taken her name as she made all the family feel at home and welcomed. Pool was nice and warm but a lot of maintenance is needed as tiles missing. Only one disabled parking bay, I was told by reception to park in a Tesla charging bay( I have a diesel). This in itself caused an interesting conversation with someone who needed a charger!!

We booked in for a week long break. Our room was lovely and we found the bed really comfortable. There were tea and coffee making facilities in our room. On check in staff offered to help with our luggage. We did the tasting menu on our first evening which was delicious. We also tried the regular menu and room service over the course of our stay which were also very good. The spa facilities were a lovely addition to our stay at no extra cost. Easy to find and in a surprisingly nicely busy area. We charged everything to our room and at the end of our stay I was slightly nervous about what our final bill would be, however it all turned out to be reasonably priced We really enjoyed our stay and would definitely stay again.