I received a recommendation to try Fyri and checked the reviews before I booked. I saw a LOT of poor reviews but figured how bad can it really be. The reviews are correct, the attitude of the staff is just as poor as the reviews say. Upon check in, actually upon walking in through the front door, you are hit with an overwhelming fragrance from diffusers in the lobby. I immediately noticed the smell and hoped that maybe it was just in the lobby and the room itself was fine. I tried, I actually really tried to make it work. I completed the check in, and walking through the lobby to the stairs the migraine set in. Now let me say this isn't just a light fragrance, this is an overwhelming musky intense knock-you-over smell. The diffusers are in the lobby, the smell is in the hallways, in the stairwell to the room and it is enough to cause intense reactions in those sensitive to fragrance. Within five minutes of being there, I developed such an intense migraine if felt like my head was on fire and I could barely get a deep breathe in. We both looked at each other and said this simply isn't manageable. I exited the building and never set foot back in there again. We asked to speak with management (outdoors!) and explained that I suffer from asthma and migraines and wasn't aware that they are pumping fragrance through the hotel as that wasn't indicated on their website (they say they do mention they have a signature scent...but this isn't just a ”scent”...this is INTENSE fragrance...they are 100% aware of what they are doing, but they simply don't care if it's intolerable for their guests). They said sorry, can't refund the room. Now we had driven three hours to this remote location and there are not a lot of options left during ski week. But staying in a place that gives you a massive migraine isn't an option so we were forced to leave. This is where I think it is worth warning others that if you stay there, you will be met with a wall of fragrance that will linger on your clothes, get in your hair and ruin a holiday for anyone that has a sensitivity to fragrance. What really trips me out is seeing how short sighted management was in not understanding that the hotel they offer to guests can actually make some people sick...and they just don't give a darn that you can't handle their perfume. Their response: Sorry, can't help you. When I spoke with management I said there is a difference between right and wrong. I'm not saying I don't like the resort, I'm saying I physically can't stay in a place that is giving me migraines and bronchial spasms. I just want to save others from making the same mistake I did. I think if they had approached the situation with even the slightest bit of understanding I wouldn't have taken the time to write the review. But buyer beware, their customer service and overall attitude is cold and unpleasant. Just be aware of this if choosing this hotel. If you love perfume and rude staff, this is the right p
4 Reviews