The Green Dragon Hotel

Room dirty. Dusty floors and skirting. The walls had been painted around the TV and headboard. Cracks in the ceiling which had been painted over. Stains on the throw on the bed possibly blood? Reported this via email and reception and have still not received a reply.

Business meal midweek - didn’t disappoint Tasty options - think all menu available Friendly & attentive service I would say my steak wasn’t truly rare but small issue and tasty all the same Great espresso martini to finish the evening Many thanks

We stayed for 2 nights recently using a voucher bought for me as a 60th Birthday present. Overall we had a pleasant stay and some aspects were much better than expected, however some customer service training would not go amiss. We had contacted the hotel prior to arrival about the birthday celebration and our room was pleasant and made up as a double as requested, the inclusive dinner on the first night was excellent and we enjoyed drinks later in the cocktail bar looked after by very good young staff. Unfortunately our toilet flush broke on the first night and we advised this to the reception team the next morning. We were out till 10pm that evening and on return asked if this had been fixed and were told no it was broken! We were offered the chance to move rooms but at10pm after a long day at the Hay Festival didn’t feel we could do this and retired for the night. Sadly at breakfast and check out our experience deteriorated further, staff in the restaurant this morning were unfriendly, inexperienced and had to be constantly prompted by residents. Check out was extremely rude and we were made to feel like an inconvenience when we queried the bill which we had been over charged on with no offer of any gesture of goodwill for the inconvenience of having to lift the toilet cistern every time we needed to flush the loo! We were therefore left feeling a little disappointed at the end of what could have been a great stay, the hotel is a little tired overall but good customer service and knowledgeable caring staff can make such a difference.

No WiFi in the hotel

Very well located within a short walk of Hereford Cathedral. Hotel has a lot of character and is also comfortable.

Booked in January, rang to enquire about parking and if hotel had lift as we are slightly disabled. Receptionist said there is a lift and we were in room 238, 2nd floor near the lift, front of hotel. On arrival we were given room 120, first floor, back of hotel, which was as far from the lift as was possible. We queried this but were told we were definitely in room 120. Very disappointing. Room was adequate but not sure how it qualified as a Superior room. Hardly room to walk round the bed, shower over bath unsuitable for many people as bath is high and nowhere to hold on to.

A massive thank you to the staff working the restaurant last Friday evening - they went above and beyond! We had a very large group of people from the Cathedral volunteer gardeners and had originally booked tables at another restaurant close by. It was a celebratory meal, and that that other restaurant messed up our booking brutally (made a few weeks beforehand and reconfirmed earlier in the week). So we were wandering along Broad Street like lost souls, almost ready to call it quits, when the Green Dragon staff welcomed 15 of us in with open arms, found us all a seat and served us some lovely meals. They were unfailingly cheerful and kind, efficient and patient. Our grateful thanks and credit where credit's due. Outstanding.

No sleep. Our room is currently over 80 degrees & has been since yesterday afternoon. If we had had any idea that was going to continue we’d have left. We didn’t even try to sleep until after 1am. It’s now 5 am, no onsite reception or coffee to be found, & still no sleep. Very cranky customer.

A decent hotel for a short stay. The room was a like a sauna when I got to it and was amazed to find a small electric heater plugged in and switched on. This made the room so hot and stuffy that I had to open a window - far from environmentally friendly! Otherwise - the bathroom was a bit tired but the rest of the room was ok. Breakfast was decent and staff accommodated my requests for something not on the usual menu.