Hotels Near Polo Ralph Lauren Factory Store in Hershey

The hotel was in a perfect location, quick drive to park. I checked in on my mobile app, front desk was friendly and acknowledged my Titanium status. Room was two queen on 4th floor, beds were comfortable, air conditioning was perfect, did not make noise. Room had microwave and small refrigerator and sofa had pull out. Hotel was clean and great shape. Breakfast food was good. We would stay here again!

Jessica at the front desk was a true asset to your business. She was kind and courteous and made our visit extra enjoyable. Our room was oh so nice...fresh and clean and we appreciated the newness of everything. We definitely will make this our choice stay next trip to Hershey.

Nice new hotel. Room was smaller than expected though.

This property isn't a 4- or 5-star place, but it doesn't claim to be such. For the level of hotel it is, my husband and I loved it. Staff was great and everything about the property was clean and fairly well-cared-for, although there are little signs of wear all around. No problem for us. Our room was very comfortable and clean and the bed was very good. A couple of plusses--abundant electrical outlets and a very long sink counter OUTSIDE the toilet/shower room. We didn't stop for the breakfast, so I can't comment on that. We would definitely return.

We travel frequently and can say without a doubt that this was the worse experience ever of a hotel . We went to checkin and was given a basement room (who knew those existed ) that reeked of mold . The sheets were damp , the air was moist and the entire room was completely underground . The “fire exit” was a metal corrugated tube with an unstable ladder that you would have to climb up the tube to get out of !!! We tried to remedy this situation but the person in reception refused to find us another room , instead telling us we should have told him we were allergic to mold when we booked the hotel ! As if it would have been fine otherwise ! Although there were other rooms that people had not checked into yet, the person refused to switch rooms. Upon my insistence , he called his manager who he claims also refused to change the room . We asked to speak to the manager and was denied . We were told they would refund the room rate but would not be given a different room . We asked for proof of the refund that they said they would process and was told they couldn’t give us printed proof . Since we were now 3 hours from home without a place to stay with a young child , we called Choice Hotels customer service . They were actually really helpful - however , when they reached out to the Comfort Inn, they claimed we hadn’t been there ! Luckily we had the confirmation number that proved otherwise . Choice hotels found us another room at their expense in a hotel 10 min away and told us that if we weren’t refunded, we should dispute with our credit card company . This morning , we get an email saying the room was charged to my credit card ! Which it had been when we prepaid but possibly charged again instead of refunded . Called my credit card company who was super helpful and disputed the charge . In short … moldy basement room , awful customer service and lied in their communications . Do not stay here !!