Arriving around one in the morning, we were put in a separate room (as ordered on the reservation site since there are 4 of us with two young adults aged 18). The next day (twice, written word that we "were interested in going to reception", we thought it was in relation to the "all-inclusive" bracelet or to offer us a car rental. ....). Well, what was our surprise when they forced us to change rooms (but surprisingly, we could keep it for an extra fee!). Tired, we managed to pack our bags and settle into a new room (not at all suitable because bunk beds for young men are less than a meter from the parental bed, so no privacy......) . Dirty room, no cleaning, no change of sheets and towels throughout the week! Forced to go and ask for toilet paper twice at reception, the young woman (after explaining the situation kindly) shows no empathy, on the contrary, we are wrong! Never seen before in 25 years of vacations. The hotel's strategy seems to be to be able to make maximum profits (the "all inclusive" is very limited, having to queue....etc) for several days the women's toilets in the swimming pool did not close (a lock (from the last two days), nice swimming pool but icy, with dirty, stained deckchairs. We should have paid more attention to the negative comments because they really correspond to our experience, there are certainly much better and more honest hotels in Crete (a very beautiful island, fortunately we were able to rent a car and visit... .) Writing this review is not a pleasure, it's just to warn future customers (because our experience leaves us with a "bitter taste", tired because we slept poorly, obviously! And the feeling of having been cheated financially, this hotel is absolutely not worth the price paid).
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