Elios Hill

Zeus hotels After travelling for 8 hours and arriving at 9pm we were told our block had ‘no electricity’.’ Our family and a few others were told we could not stay and were taken to their other 5* hotel Blue Sea Beach (Stalis) by taxi. We were offered food before we left. We are given all inclusive at the new place which was very nice. Reading other reviews, this is not uncommon, but we weren’t expecting it, we just wanted to relax and unpack. Overbooking seems to be a common issue here and the other hotel is used regularly- our room (362) was ready the following morning (as check out is at 11) but we spent a while waiting at Stalis for our taxi (supplied by the hotel). The story about no electricity didn’t stack up as the other people we came back with were put in other blocks and there were people already in the other rooms. We would have preferred honesty. When we did finally arrive at Zeus, as a sweetener, we were given 2 x 30mins massages in the spa, which we used. There was a push to spend more but I declined as we hadn’t had the best start. The massages however, were lovely. Room Room 362 was half way up the hill overlooking the sea and also the main pool/childrens pool, there was loud music all day so no chance of a siesta and the towels were out very early. The room had sun in the afternoon and early evening . Typical Greek basic style but clean and adequate for a two week holiday. Room cleaned daily. Good air con - thank you! However, the Wifi wasn’t good at all! The suite had two rooms, with adjoining door giving some privacy to our daughter, and two balconies. Very hard single bed though - our daughter found it very uncomfortable and had to put a duvet under her, which didn’t really improve things. When we first used the shower it flooded the bathroom as the drain was bunged up. Also, the hairdryer started smoking but a call to reception got things sorted very quickly. Maintenance are very prompt in their golf buggies and will also take you up the hill if needed. It’s very steep and tough in 30 degree heat! The hotel has a mix of nationalities- including lots of Germans and French. Beautiful Gardens- well maintained. An abundance of noisy crickets! A lovely spot, it does feel like a liitle bit of paradise. Pools No lifeguard at pools (apart from 2 in the waterpark) although all signs at the pools mention a life guard! No enforcement of towels on sun beds, no chance of a bed at all unless you got up very early, no spare beds that could be used when it gets busy. Unsupervised children were left for hours on end, presumably it would be up to the other guests to help/save them! The soft drinks/slush tasted sickly sweet. However the coffees were good. We spent all our days at the relax pool. Joanna was amazing there - keeping everyone in check. She made our holiday and helped us to relax! Thank you Joanna! She ensured there were no ball throwing and asked people to be respectful and quiet - she was sometimes ignored. Si

So for start the kitchen and most of the staff were lovely. I’m gluten free and the head chef could not have been more accommodating or helpful. They even made me gluten free pizza and walked me through everything I could eat. Unfortunately the rooms were the biggest let down and the hotel is not 4 star hotel more like 2/3. The rooms were incredibly dated and dirty. There was marks on the sheets, marks where the tiles had not been cleaned. Even wrappers on the floor and mug marks on the tables. The bathroom felt unclean and bugs came out of the rotten wooden window when we opened it. We arrived at 4am and went to ask for another room. We were met with a very unhelpful and rude man who stated there was no other rooms and ‘it was only a little dirty’. We then complained to our TUI rep who agreed the room wasn’t as advertised and even pulled a face when we showed her the photos. We then we’re given another room which felt cleaner (at least it didn’t have white marks on the sheets) but it was in no way 4 star. We were then plagued with ants which got into the bed and resulted in many bites. Most of the hotel has a big problem with ants. Please also note that you have to pay to use the safes daily. You also have to pay to lock your luggage away after check out (these are one time use) and if you take it out you have to may again. It has potential but the rooms themselves have just been left to fall apart.

Stayed here in August 2023, myself, my wife and 18 year old son Room: Quite quirky, smallish but suitable. Cleaned regularly and to a reasonable standard. Not a great deal of storage space. Air con was good (can’t remember if there was a charge). We were quite high up the hill, it was a struggle in the heat and even more so in the evenings after the main meal! Restaurant: Again this was clean. Plenty of choice and warm at all times. Different menu each night. Pool areas: Obvious selling point of this hotel is the water park. Me and my son spent several hours on the slides. Lazy river doesn’t have any flow to it so you are pretty much motionless. Stayed round the main pool once but we found this too loud for us. Spent most of our time at the relax pool at the top of the hill. On occasions it wasn’t too relaxing with people jumping or diving in. There was one member of staff who did stick to these rules by regularly telling guests not to jump or dive in. However, when her shift finished it turned into a free for all Reception area: Reception staff helpful. Reception are wasn’t particularly comfortable or clean. The fabric sofas had seen better days. Location: It wasn’t great for us. Nowhere really to walk to and when we did we felt we were walking on a busy main road. Overall: Great for families. Would consider going again but would probably go out of main season or hire a car to get around and discover.

We arrived on Monday 16th evening. We checked in and asked for a late checkout to be told would have to request it the night before we left. Then we had to pay €18 to use the safe and a €20 deposit for beach towels which we got back on checkout. Room pretty basic, bed the most uncomfortable and didn’t sleep much the whole week. Best thing about the room was the shower. The main pool is extremely noisy with thumping music all day long. We were in a party of 6 adults, three 7 year olds and a three year old. The kids didn’t like staying by the main pool too long as it was so noisy. I can’t comment on the water park as onl viewed from outside on the way to and from the quiet pool. Quiet pool was good though. Animation team can’t really comment as they didn’t interact with us the whole time we were there. My main concern is that unless you were in the restaurant where you got proper glasses to drink from, you had plastic glasses if you had beer and paper cups if you had a soft drink. I don’t drink alcohol and Wes given paper cups all day and all night while we were in the bar area. I don’t know if it was the end of the season and the staff were tired but no interaction or banter which I have not come across. Had a good foot massage at the Spa though. My main complaint is when we went to confirm late check out at 8pm on Sunday for us leaving the next evening we were told they were fully booked with people arriving on the Monday. We were sat in reception from 10.30 am until 5.35 pm and NO ONE booked in. Not as if we were asking for the room for free it was going to cost €41. Would I go back here NO. Would I recommend this hotel NO. Also if you have any problems with walking, it is very hilly, lots of steps and uneven paths. Sorry it is so longwinded but it’s back to Egypt for my next holiday. Oh and it’s all inclusive but you have to pay €5 for a milk shake at the quiet pool.

We just came back from this hotel. Have mix feelings because hotel has great potential to be 4* . For people who complain about standards, please check with your 3rd party booker how much you paid for hotel, because usually Hotels don't cost much but flights cost fortune. We paid £552 for family of 4 for a week all incl. Its really cheap as staying in UK usually cost £100-£200 per night room only (3* or less) Hotel is really nice, beautiful buildings, gardens and trees but It's really hilly and steep so if you have walking difficulties don't book it. Water pools and slides are really nice. Main pool is loud but most entertainment happens there during day so if you looking for relax place, go to Relax pool at the top of the resort (great views)! I really like Children's Paradise splash park and bar. Really relaxing and quiet as most Kids use slides during day so this place is fairly quiet. Bar serves popcorn, toast, slushes,ice creams, fries, burgers and mini hot dogs. All freshly prepared so my kids loved it. Main restaurant.. I am not big fan.Food is pretty much the same every day and not much choice for me. Not the best quality unfortunately. Desserts were ok. ALL inclusive stops at 11pm. It didnt bother me as most evenings we were dining outside to avoide seeing hungry Germans fighting for food! Honestly food dissapears within seconds but restaurant team do quick top ups so I dont get it Rooms are Basic but huge. We had family room with 2 balconies and great view,but getting to the room was really good excercise as again whole Resort lays at the mountainside. Bathrooms needs refurb! Not sure if it is Cretan thing as not mamy places we visited had Bathrooms well maintened. There is a shuttle bus every hour going to the beach, but I recommended to hire a car and explore as surroundings and towns around are gorgeous.(St George Chapel in Hersonissos , Heraklion, Melia beach. Staff is really nice. Really helpful. So thank you so much for all your help lovely people! So only downside for us food in Main restaurant and bathrooms. Would I recommended - for price we paid Yes... For more... Hmm...

Awful Awful hotel. We were sent here by Easyjet when Luton Airport closed due to fire. For starters this is in no way a 4 ☆ Hotel, more like a 1 ☆ as far as the rooms are concerned. We were put in a room at the top of the hill and the pool, restaurant etc were at the bottom of the hill. My friend who is 86 years old with 2 knee replacements could in no way walk up or down that hill and although there is a golf buggy to take you and your luggage to the room, it wasnt available if we had wanted to go to the restaurant or pool. There were no pillows provided for 2 of the beds, nor towels. (Although were provided when requested) The room and curtains were marked and stained. The doors were rotten. The fridge, although switched on, wasn't even remotely cold. The room was very dated and dark, with a very small window, so even in the daytime the light needed to be on. The only wall light over the bed wasnt working and had exposed wires. In order to get to the shower room there were 2 steep steps, a trip hazard particularly during the night. When we asked to be moved due to the above, we were told all the rooms are the same. However, I looked online on the hotels official website and the images show completely different rooms. Despite the risk that Easyjet wouldnt cover the cost of moving back to our original hotel we left immediately without even unpacking and went back to the lpvely 4☆ Arminda Spa hotel. Annnnnd Breathe!