Hotel Kalma

The staff were unhelpful. Customer service does not appear to be in their vocabulary. We purchased a package including Dinner on Christmas on 25th December. Dinner was poor, options were not explained. The desert pancakes were too salty, Prices and options were not explained properly. The underground parking was so narrow so that my car needed to have been on a diet to fit into the spaces. Breakfast was advertised for 08.30 but it was not ready till 08.45. We were told that the Sauna and whirlpool bath would be available form 09.00 but at 09.15 we had to ask for the Sauna to be turned on and when we asked when the whirlpool bath would be turned on we were told "we don't know". Overpriced, ordinary Hotel in an already expensive overpriced town.

Excellent

Nice hotel center of Heviz Breakfast buffet with a great range of different food thanks to all of the people who work there, we had a very good holiday Very polite staff I'm determent to go back to that hotel next yer

We were in Hévíz a city with natural peat-bedded warm-water lake, unique in Europe. Unfortunately, we proved to be unworthy of it, because we were found to be a Hungarian, intellectual family with small children, and not the expected, say, lower middle-class, older, preferably foreign, sample guest. The 3 stars proved to be a lot of things in the hotel, as did the holiday rating above 8, which was advertised as kid-friendly. Computer frozen on arrival. A long, growling line. Then a broken,closed garage door. Quarrelsome people, the arriving mechanic told my son that he was a dick hat. He then denied this to the reception manager, who said the thing wasn't even said, the mechanic was his friend, the normal man. So we don't, we lie. But he still waived the parking fee for one car. Anyway, we could learn to behave, if we paid 35,000 HUF per night and did not come here with a timeshare, we would appreciate this place: "It is not mandatory to come here, go to camping instead." Maybe he was right, because it doesn't happen in the tent that the couch in the quadruple room can't be opened, so there's no need to change rooms with half-sleeping little kids around 9 p.m., and my other son don't have to ask for another room because of the unbearable sewer odor emanating from the drain. Or the cleaning aunt doesn't explode into the little ones she's just put to sleep at two o'clock on a Sunday afternoon, screaming to take the trash. The conclusion must be drawn: never again Kalma hotel!