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lusencloudhouse Reviews

lusencloudhouse

Bavaria Manor, Heyuan, ChinaView Hotel Details
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lusencloudhouse Guest Reviews

4.5/5
Good
1000 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
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Positive reviews(958)
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Negative reviews(42)
Alanyau
Hot Spring Suite - 2-Room (2 beds) (1 living room)
Stayed in Aug 2022
Family
1 review
2.0/5
Posted on Aug 27, 2022
Not clean
Guest User
Hot Spring Suite - 2-Room, Garden-View (2 beds) (1 living room)
Stayed in Feb 2024
Family
3 review
1.0/5
Posted on Feb 13, 2024
Very bad, I have never stayed in such a bad hotel. The decoration is very old and the sofas are dirty. The room had a smell. It takes a long time to get hot water for bathing. There is no parking space.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us and we will distribute them to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to your visit again
Guest User
Hot Spring Suite - 2-Room (4 beds) (1 living room)
Stayed in Dec 2023
Family
75 review
1.0/5
Posted on Jan 1, 2024
The accommodation conditions are a bit poor. I booked more than 1,000 yuan, and the overall room felt very depressing. There was a room with a bathtub and a shower room, which was very humid. There is water in the bathing pool only from 7 to 10 pm. The key is that the water is released slowly and the water is cold. This cannot be considered a bath at all. The conditions are really tough. The breakfast was really unpalatable. I saw previous reviews saying that the breakfast was very simple. I thought that was being polite, but it was really unpalatable. The broccoli was boiled and served directly, and the noodles were also very unpalatable. What can I say, this is the B&B/hotel with the worst breakfast I have ever encountered. The key charges are not low. Don't know why. Third, there is nothing interesting in the Bavarian Manor, and there are no good hot springs for bathing. The entertainment is far inferior to Chimelong. I mainly went to Heyuan City to see the museum and then went to Wanlv Lake. It was really not worth it. It is better to find a five-star hotel in the city. The sanitary conditions are very poor and the kettle is dirty.
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Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Lusen Hot Spring Suites Hotel and taking time out of your busy schedule to share your stay experience with us. Regarding your question about housing prices, you are traveling during the New Year's Day holiday and the prices are relatively more expensive than on weekdays. It is recommended to travel during off-peak hours. The supply time of hot spring water to your home is 18:30-22:30 every day. The time is uniformly stipulated by the property management. Because the hot spring water is directly supplied, the temperature will be different at different time periods. The heat will rise after leaving it for a while. If you encounter any problems, please contact the front desk as soon as possible and we will try our best to help you solve it. Regarding all your feedback, Xiaolu will feed it back to the relevant departments one by one. The hotel will take your stay experience as the goal and strive to do better. I hope you will give Xiaolu a chance to perform. We apologize to you again and wish you the best. All went well with the trip.
Guest User
Stayed in Sep 2021
Family
18 review
5.0/5
Outstanding
Posted on Sep 22, 2021
The room type is very good. The service attitude is very good. Breakfast is ok, there are more people on holidays, and food supplement is relatively timely.
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YingziYan
Hot Spring Suite - 1-Bedroom, Garden-View (Double bed)
Stayed in Aug 2021
Family
20 review
5.0/5
Outstanding
Posted on Sep 2, 2021
Before booking a room, I called and consulted the front desk. Miss Wu at the front desk patiently introduced the hotel's facilities and surrounding attractions. And send me pictures of the room in advance. The order package includes King Yaowang Hot Springs. It is recommended to contact Miss Wu at the front desk to make a reservation. You can choose hot springs or Black Forest Amusement Park. Only hot springs are available online. The lights in Bavaria are beautiful at night!
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Lilywang2018
Stayed in Jul 2021
Family
7 review
5.0/5
Outstanding
Posted on Jul 25, 2021
A young and old family was traveling during the summer vacation and booked two rooms. The front desk helped me change into a two-bedroom and one-living suite, which was very comfortable. Parking is average, all parked on the road, and there is a discount for the Black Forest Park at the front desk. Breakfast is okay, worthy of the price, the overall feeling is still very comfortable, suitable for a family holiday.
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Lanmeiblueberry
Hot Spring Suite - 1-Bedroom, Garden-View (Double bed)
Stayed in Jul 2021
Family
6 review
5.0/5
Outstanding
Posted on Jul 30, 2021
We ate dinner after get off work on Friday and left for Dongguan. We were a bit rushed. It was a pity that we didn't see the night view, and we didn't enjoy the hotel facilities. There is a small hot spring pool in the hotel room. I really like the style of the outside of the hotel, the big windmill, the floor is the same as the small villa, it is very different from the previous hotel, and it has a fresh feeling. The customer service Miss Chen is very good. Because of the large number of people, I replaced the four single rooms with two sets of two bedrooms and one living room, and also gave me tickets to the world’s ice and snow park and the dinosaur adventure park. I gave a lot of other discounts, thank you very much.
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6/9
Anonymous User
Suite (2 beds)
Stayed in Jul 2021
Other
20 review
4.5/5
Great
Posted on Jul 20, 2021
The whole is pretty good, I just typed a lot of words and got lost. Check in is very convenient, you can go directly in with the navigation, the room is clean, the furniture is normal, the breakfast is normal, the restaurant is quite large, the reception on the morning of the 19th is very enthusiastic, seeing the guests stand up and smile and serve. For the rooms on the 4th floor, take the elevator to the third floor and go up the internal stairs. If it is not very convenient to bring the elderly and children, it is recommended to pay attention when arranging the house. When checking in, the front desk prompts that there are unused houses that will be locked, but why should the bathroom in the living room be locked? The exhaust fan in the bathroom of the master bedroom is useless, and it is recommended to enhance the maintenance. The hot spring pool in the bathroom, it is best to add some anti-skid measures, it will not feel good. The hotel as a whole is pretty good, but the tickets in the scenic area don't feel close to the people, and more discounts may attract more people.
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6/9
Guest User
Hot Spring Family Suite - 3-Bedroom (3 beds)
Stayed in Jun 2024
Family
3 review
1.0/5
Posted on Jun 9, 2024
1、房間天花是發黴的。2、沖涼的水要麼很熱,要麼很冷。3、房間的泡池已經很小,而且出水口出水很慢,要一個多小時才放滿。4、進來了水上樂園也基本不開。5、房間包6張温泉票,昨天爸爸帶孩子去玩,今天爸爸不舒服了媽媽帶回那個孩子去玩叫換人了不給媽媽進。而且中午十二點一定要出來,不然的話又要加錢。魚療池又是要另外收費。6、早餐質量很一般。
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6/11
ms-07b3
Hot Spring Suite - 1-Bedroom (2 beds)
Stayed in May 2024
Family
49 review
5.0/5
Outstanding
Posted on May 5, 2024
一切都很好。但是,第二天早上發生一件弔詭的事,早上10點左右,在房間休息,突然有人敲門,我還沒反應過來,已經刷卡開門了,三四個人,有男有女,一看有人,冒了一句“怎麼有人,不好意思”就匆匆撤離了,我跑出去人已經不見了。告知前台,説問了,是臨時員工……
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Anonymous User
Stayed in Apr 2024
Family
18 review
4.0/5
Very Good
Posted on Apr 30, 2024
帶娃出行,天氣不怎麼給力,酒店環湖,地勢比較低,一樓二樓和電梯黴味比較重 房間挺大的,設施不是很新,但是好在沒什麼異味
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YucunKevin.G
Hot Spring Suite - 1-Bedroom, Garden-View (Double bed)
Stayed in Feb 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 13, 2024
房間整體不錯,睡的很舒服。唯一不足的就是洗手間設施以及洗浴設備需要加強一下。。其他都還好。去周邊的遊樂設施都挺近。過年期間停車得好好規劃一下。
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Guest User
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jun 16, 2024
房間很大,兩室一廳適合全家出遊。可能是天氣比較潮濕的原因,房間有些黴味,把空調開低些會好一點。房間內有温泉,但限時開放,18點-22點。我訂的套票有國醫國葯温泉票。晚上泡温泉還是很舒服的。旁邊就是黑森林公園,因為下雨就沒怎麼玩,下次天晴再來。酒店附近吃比較貴。有車還是去開出去了吃當地特色美食。早餐比較簡單,可以讓廚師師傅下一碗粉,河源粉還是很好吃的。
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summer蓉
Hot Spring Suite - 1-Bedroom (2 beds)
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 11, 2023
超出預期的一次訂房,原本以為這個價錢訂的房應該沒有什麼期待,但來到後發現無論衛生還是地理位置景色都很不錯,早餐也是一份份營養搭配很健康的早餐,看得出來酒店方的用心,性價比高的酒店,下次有機會還會入住☺️
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Guest User
Hot Spring Suite - 1-Bedroom (Double bed)
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 8, 2023
停車免費的,和家人一起出遊,對比了很多家覺得這家環境什麼的都不錯,陽台可以也可以出片,開房間的時候前台的小姐姐很細心的給我們介紹,告知温泉出水時間和早上餐廳用餐時間,家裡人都住得很開心!下次再去可以繼續選擇
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