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Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
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Positive reviews(958)
Reviews with photos/video(437)
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Negative reviews(42)
Alanyau
Hot Spring Suite - 2-Room (2 beds) (1 living room)
Stayed in Aug 2022
Family
1 review
2.0/5
Posted on Aug 27, 2022
Not clean
Guest User
Hot Spring Suite - 2-Room, Garden-View (2 beds) (1 living room)
Stayed in Feb 2024
Family
3 review
1.0/5
Posted on Feb 13, 2024
Very bad, I have never stayed in such a bad hotel. The decoration is very old and the sofas are dirty. The room had a smell. It takes a long time to get hot water for bathing. There is no parking space.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us and we will distribute them to relevant departments to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. Looking forward to your visit again
Guest User
Hot Spring Suite - 2-Room (4 beds) (1 living room)
Stayed in Dec 2023
Family
75 review
1.0/5
Posted on Jan 1, 2024
The accommodation conditions are a bit poor. I booked more than 1,000 yuan, and the overall room felt very depressing. There was a room with a bathtub and a shower room, which was very humid.
There is water in the bathing pool only from 7 to 10 pm. The key is that the water is released slowly and the water is cold. This cannot be considered a bath at all. The conditions are really tough.
The breakfast was really unpalatable. I saw previous reviews saying that the breakfast was very simple. I thought that was being polite, but it was really unpalatable. The broccoli was boiled and served directly, and the noodles were also very unpalatable. What can I say, this is the B&B/hotel with the worst breakfast I have ever encountered. The key charges are not low. Don't know why.
Third, there is nothing interesting in the Bavarian Manor, and there are no good hot springs for bathing. The entertainment is far inferior to Chimelong.
I mainly went to Heyuan City to see the museum and then went to Wanlv Lake. It was really not worth it. It is better to find a five-star hotel in the city.
The sanitary conditions are very poor and the kettle is dirty.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Lusen Hot Spring Suites Hotel and taking time out of your busy schedule to share your stay experience with us. Regarding your question about housing prices, you are traveling during the New Year's Day holiday and the prices are relatively more expensive than on weekdays. It is recommended to travel during off-peak hours. The supply time of hot spring water to your home is 18:30-22:30 every day. The time is uniformly stipulated by the property management. Because the hot spring water is directly supplied, the temperature will be different at different time periods. The heat will rise after leaving it for a while. If you encounter any problems, please contact the front desk as soon as possible and we will try our best to help you solve it. Regarding all your feedback, Xiaolu will feed it back to the relevant departments one by one. The hotel will take your stay experience as the goal and strive to do better. I hope you will give Xiaolu a chance to perform. We apologize to you again and wish you the best. All went well with the trip.
Guest User
Stayed in Sep 2021
Family
18 review
5.0/5
Outstanding
Posted on Sep 22, 2021
The room type is very good. The service attitude is very good.
Breakfast is ok, there are more people on holidays, and food supplement is relatively timely.
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YingziYan
Hot Spring Suite - 1-Bedroom, Garden-View (Double bed)
Stayed in Aug 2021
Family
20 review
5.0/5
Outstanding
Posted on Sep 2, 2021
Before booking a room, I called and consulted the front desk. Miss Wu at the front desk patiently introduced the hotel's facilities and surrounding attractions. And send me pictures of the room in advance. The order package includes King Yaowang Hot Springs. It is recommended to contact Miss Wu at the front desk to make a reservation. You can choose hot springs or Black Forest Amusement Park. Only hot springs are available online. The lights in Bavaria are beautiful at night!
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Lilywang2018
Stayed in Jul 2021
Family
7 review
5.0/5
Outstanding
Posted on Jul 25, 2021
A young and old family was traveling during the summer vacation and booked two rooms. The front desk helped me change into a two-bedroom and one-living suite, which was very comfortable. Parking is average, all parked on the road, and there is a discount for the Black Forest Park at the front desk. Breakfast is okay, worthy of the price, the overall feeling is still very comfortable, suitable for a family holiday.
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Lanmeiblueberry
Hot Spring Suite - 1-Bedroom, Garden-View (Double bed)
Stayed in Jul 2021
Family
6 review
5.0/5
Outstanding
Posted on Jul 30, 2021
We ate dinner after get off work on Friday and left for Dongguan. We were a bit rushed. It was a pity that we didn't see the night view, and we didn't enjoy the hotel facilities. There is a small hot spring pool in the hotel room. I really like the style of the outside of the hotel, the big windmill, the floor is the same as the small villa, it is very different from the previous hotel, and it has a fresh feeling. The customer service Miss Chen is very good. Because of the large number of people, I replaced the four single rooms with two sets of two bedrooms and one living room, and also gave me tickets to the world’s ice and snow park and the dinosaur adventure park. I gave a lot of other discounts, thank you very much.
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6/9
Anonymous User
Suite (2 beds)
Stayed in Jul 2021
Other
20 review
4.5/5
Great
Posted on Jul 20, 2021
The whole is pretty good, I just typed a lot of words and got lost. Check in is very convenient, you can go directly in with the navigation, the room is clean, the furniture is normal, the breakfast is normal, the restaurant is quite large, the reception on the morning of the 19th is very enthusiastic, seeing the guests stand up and smile and serve. For the rooms on the 4th floor, take the elevator to the third floor and go up the internal stairs. If it is not very convenient to bring the elderly and children, it is recommended to pay attention when arranging the house. When checking in, the front desk prompts that there are unused houses that will be locked, but why should the bathroom in the living room be locked? The exhaust fan in the bathroom of the master bedroom is useless, and it is recommended to enhance the maintenance. The hot spring pool in the bathroom, it is best to add some anti-skid measures, it will not feel good. The hotel as a whole is pretty good, but the tickets in the scenic area don't feel close to the people, and more discounts may attract more people.