Four Points by Sheraton Heyuan Resort

Four Points by Sheraton Heyuan Resort Reviews

Four Points by Sheraton Heyuan Resort

Wandong Tourist Area, Heyuan, ChinaView Hotel Details
Four Points by Sheraton Heyuan Resort
Four Points by Sheraton Heyuan ResortFour Points by Sheraton Heyuan ResortFour Points by Sheraton Heyuan Resort
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Four Points by Sheraton Heyuan Resort Guest Reviews

4.6/5
Very Good
2365 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(2365)
Positive reviews(2279)
Reviews with photos/video(904)
Perfect for kids(300)
Delicious breakfast(260)
Relaxing hot springs(177)
Has play area for children(89)
Delicious buffet(88)
Secluded lake view(52)
Negative reviews(86)
Guest User
Superior Room (2 beds)
Stayed in May 2024
Friends
7 review
3.0/5
Posted on May 26, 2024
Room is big and clean. However, there is not enough reastaurants and eatery place. Location is not convenient for travellers via high speed train as it takes more than 40 minutes via Taxi. The Reception ladies at the hotel spring counter is very bad manners to customers. Re coffee shop breakfast in the morning, the food selection is mainly cater for tour group. For individual travellers, RMB128 per person breakfast charge is not worth the value. The coffee machine is very limited on choice of coffee and have to queue up quite long.
Response from Property: Dear Guest,Thank you for choosing to stay with us. Your experience of room condition is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Housekeeping leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, we still hope you could come back and give us one more chance, we will arrange your room properly. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Four Points by Sheraton Heyuan Resort
Guest User
Hotspring Deluxe Mountain View, Twin Room
Stayed in May 2024
Friends
7 review
2.7/5
Posted on Jun 25, 2024
The view is superb. But location is too far from city and high speed railway station. Not much restaurants nearby, hence have to travel 40 minutes to Heyuan city for nice food. The hot spring staffs were very bad manner. Not friendly at all.
Response from Property: Dear Guest,Thank you for choosing to stay with us. I sincerely apologize for falling short of your expectations. I have shared your feedback with the Hot-spring leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, we still hope you could come back and give us one more chance, we will arrange your room properly. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Four Points by Sheraton Heyuan Resort
wai king
Hotspring Deluxe Mountain View, Twin Room
Stayed in Apr 2024
Family
2 review
4.7/5
Amazing
Posted on Apr 24, 2024
Very nice premises, services are good, staff are polite n helpful. The only downside is lots of stalls/shops/resto r not open, maybe they will open for weekend only... We booked a hot spring hill view room n upgraded to lake view....so nice .... Thanks for everything, we all enjoy e stay... Sure will come back again if we hv a chance...
Response from Property: Dear Guest,Warm greetings from the Four Points by Sheraton Heyuan Resort. I am delighted to read of your stay at our hotel and would like to thank you for taking the time to share your review. It is wonderful to hear that you enjoyed your stay with us and I'm glad to hear that we will get the chance to welcome you back on your next trip. Again, thank you for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely,Four Points by Sheraton Heyuan Resort
LeungSteve
Hotspring Deluxe Lake View, Twin Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 6, 2024
Very good services and the staff were polite and willing to answer the queries, the room are clean and tidy.
Vijay
Hotspring Deluxe Mountain View, Twin Room
Stayed in Apr 2023
Family
14 review
4.7/5
Amazing
Posted on May 2, 2023
Location is great. many attractions near by. Staff and service is good. Only company with room cleaning staff. they did not clean room well on our 2nd day. did not clean coffe mugs. and their was no glass to drink water or something. Inside room hotspring, i feel its normal water, not hotspring water.
Response from Property: Dear Guest,Thank you for choosing to stay with us. Your experience of room condition is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Housekeeping leadership team, so we can do our best to ensure this does not occur again. As a result of my review of your experience, we still hope you could come back and give us one more chance, we will arrange your room properly. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Four Points by Sheraton Heyuan Resort
Anthony Pandaway
Guestroom (2 beds)
Stayed in Jul 2022
Family
34 review
5.0/5
Outstanding
Posted on Aug 4, 2022
It was super cool holiday, we join a lot!
Response from Property: Dear guests, thank you very much for your evaluation. From your feedback, I can feel your full love and affirmation for our Four Points by Sheraton Heyuan Bavaria Resort. Sincerely hope that you can also share this wonderful stay experience with your relatives and friends, and recommend us a lot. Fall in love at first sight, goodbye warmth, in the days to come, I hope to be able to accompany you all the time and be your warmest station.
Guest User
Hotspring Deluxe Mountain View, Twin Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 10, 2024
I like the layout of the room as soon as I enter. It is very big. The hot spring bath is well allocated in the bathroom. It is very clean and spacious. We booked a deluxe double room with mountain view, and the front desk upgraded it to a deluxe double room with lake view for free. It was very warm and cozy. They also gave us a children's toiletries gift box and a 50-yuan Chinese and Western voucher. We had a very satisfying Chinese meal in the Chinese restaurant. We ate pepper pork belly and chicken on a rainy day, which immediately filled us with energy. The bed was a little soft. The hotel environment is very luxurious. My little girl likes the carousel the most. This trip was too rushed, so we came very late and stayed for one night and went back the next day. We will come again next time.
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6/11
Guest User
Superior Room (2 beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 5, 2024
The child had a lot of fun in the children's playground. She was the only one there at noon, so she reserved the whole place. The girl in the playground was also very nice and introduced some places nearby where you can take your children to play.
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Response from Property: Dear guest, hello! Thank you very much for choosing and staying at Four Points by Sheraton Heyuan Bavaria Manor Resort. We are very happy to bring you a satisfactory stay experience! Thank you for giving the hotel a full score and commenting on the hotel in your busy schedule! In order to make every guest who comes to the hotel feel at home, we pay great attention to the control of details in terms of service, facilities, catering and environmental hygiene, and strive to do better! Sincerely look forward to your visit again, and wish you a smooth work and a happy life! Sincerely, "Xiaofu"
Anonymous User
Guestroom (Ondol)
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel has a beautiful environment and fresh air. The lobby is decorated as luxuriously as a palace, and there is free parking. Parking is very convenient. In addition, the room is clean, spacious and bright. The service is also great! Especially the concierge's brother is very considerate and impressive. Various entertainment and leisure facilities around the hotel are also very close, which allows me to rest and play at the same time. The breakfast is also very nice, the first choice for staying!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing and staying at Four Points by Sheraton Heyuan Bavaria Manor Resort. We are very happy to bring you a satisfactory stay experience! Thank you for giving the hotel a full score and commenting on the hotel in your busy schedule! In order to make every guest who comes to the hotel feel at home, we pay great attention to the control of details in terms of service, facilities, catering and environmental hygiene, and strive to do better! Sincerely look forward to your visit again, and wish you a smooth work and a happy life! Sincerely, "Xiaofu"
Guest User
Family Connecting Room - 2-Room (3 Beds)
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
Taking advantage of the May Day holiday, I took my children out to play and stayed at the Four Points Sheraton Resort Hotel. The environment here is elegant and comfortable, and the lobby is very luxurious and upscale. The breakfast is rich in variety and delicious, the room is clean and tidy, and the concierge service is both professional and considerate. He arranged our three-day and two-night itinerary very reasonably, and both adults and children had a lot of fun. In addition, there are all kinds of food, drink and entertainment around the hotel, which is great value for money! It is very suitable for both business and travel. This trip exceeded expectations. I really came here happily and left happily! I have the opportunity to come here to check in again.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing and staying at Four Points by Sheraton Heyuan Bavaria Manor Resort. We are very happy to bring you a satisfactory stay experience! Thank you for giving the hotel a full score and commenting on the hotel in your busy schedule! In order to make every guest who comes to the hotel feel at home, we pay great attention to the control of details in terms of service, facilities, catering and environmental hygiene, and strive to do better! Sincerely look forward to your visit again, and wish you a smooth work and a happy life! Sincerely, "Xiaofu"
Yongge
Hotspring Deluxe Mountain View, Twin Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 3, 2024
I brought my kids here during the May Day holiday. After comparing several resort hotels of the same level in Guangdong, I found this place is worth visiting. This is my second time here. The breakfast is rich in variety, the room is clean, and the concierge is warm and thoughtful. I felt the caring service. You can soak in hot springs and watch small animals immersively. The kids had a lot of fun playing in the amusement park. It is suitable for parent-child fun or business travel.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing and staying at Four Points by Sheraton Heyuan Bavaria Manor Resort. We are very happy to bring you a satisfactory stay experience! Thank you for giving the hotel a full score and commenting on the hotel in your busy schedule! In order to make every guest who comes to the hotel feel at home, we pay great attention to the control of details in terms of service, facilities, catering and environmental hygiene, and strive to do better! Sincerely look forward to your visit again, and wish you a smooth work and a happy life! Sincerely, "Xiaofu"
Anonymous User
Hotspring Deluxe Mountain View, Twin Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 9, 2024
The hotel is good, the room is big, there is also a small pool to soak in, the service is also very good, the staff came from afar to help with the luggage, and also helped to deliver it to the room. It was very quiet at night. Although the breakfast is a little expensive, it has a rich variety. It’s just that the attractions near the hotel are a bit pit. Not to mention the expensive tickets, there is nothing to do. Whoever goes to the Black Forest will regret it.
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Guest User
Hotspring Deluxe Lake View, Twin Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 5, 2024
This is my first time staying at Four Points by Sheraton Heyuan Bavaria Manor Resort. I am very satisfied with the experience. The concierge was warm and thoughtful. He helped to deliver the luggage to the room. He was very kind and the check-in procedure was quick. The room was spacious and bright, and the bathroom facilities were new, giving people a modern feel. The bed was comfortable and the sleep quality was very good. The hotel's breakfast was also great, rich and delicious. I will definitely choose this hotel next time I come!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing and staying at Four Points by Sheraton Heyuan Bavaria Manor Resort. We are very happy to bring you a satisfactory stay experience! Thank you for giving the hotel a full score and commenting on the hotel in your busy schedule! In order to make every guest who comes to the hotel feel at home, we pay great attention to the control of details in terms of service, facilities, catering and environmental hygiene, and strive to do better! Sincerely look forward to your visit again, and wish you a smooth work and a happy life! Sincerely, "Xiaofu"
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The hotel environment is clean, the layout of the lobby is perfect, elegant and romantic, the room is simple and warm, and quiet enough, making people feel very comfortable. It creates a feeling of home for me. It is so impeccable in both big and small aspects. In particular, the service of the concierge is polite, warm and thoughtful. I feel very at home. It is worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at the Four Points by Sheraton Heyuan Bavaria Manor Resort and taking the time out of your busy schedule to share your pleasant experience online! For us, it is a great pleasure to allow you to spend an unforgettable and wonderful leisure time here. From your comments, we learned that you affirmed the hotel's environment and staff services, and we are very honored for this. The Four Points by Sheraton Heyuan Bavaria Manor Resort is committed to exceeding expectations, just to ensure that you have a warm and comfortable stay experience. From eye-catching big actions to thoughtful little details, our staff go all out to provide you with high standards of quality service. We exceed expectations just to make you gain more joy. All the staff of the Four Points by Sheraton Heyuan Bavaria Manor Resort look forward to seeing you and your family again, and wish you a happy stay! Sincerely, "Xiao Fu"
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Friends
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
I am very satisfied with this hotel. The whole process from check-in to check-out was very pleasant. The food in the restaurant was also very delicious. I really enjoyed every meal. The room was very clean and spacious, and the bed was very comfortable, which allowed me to have a good sleep. In addition, the concierge in the hotel lobby was very welcoming and had a very good service attitude. When checking in, they saw that we had a child and automatically upgraded our room type, giving us a better space. They also sent our luggage upstairs, and helped to send the luggage to the car when we checked out. The service was very heartwarming! There are really few hotels with such thoughtful services now. It's very good and worth staying!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at the Four Points by Sheraton Heyuan Bavaria Manor Resort and taking the time out of your busy schedule to share your pleasant experience online! For us, it is a great pleasure to allow you to spend an unforgettable and wonderful leisure time here. From your comments, we learned that you affirmed the hotel's environment and staff services, and we are very honored for this. The Four Points by Sheraton Heyuan Bavaria Manor Resort is committed to exceeding expectations, just to ensure that you have a warm and comfortable stay experience. From eye-catching big actions to thoughtful little details, our staff go all out to provide you with high standards of quality service. We exceed expectations just to make you gain more joy. All the staff of the Four Points by Sheraton Heyuan Bavaria Manor Resort look forward to seeing you and your family again, and wish you a happy stay! Sincerely, "Xiao Fu"