HAKKAPARK  INTERNATIONAL  HOTEL

HAKKAPARK INTERNATIONAL HOTEL Reviews

HAKKAPARK INTERNATIONAL HOTEL

No.105 No.1 Ketianxia Avenue, Heyuan, ChinaView Hotel Details
HAKKAPARK  INTERNATIONAL  HOTEL
HAKKAPARK  INTERNATIONAL  HOTELHAKKAPARK  INTERNATIONAL  HOTELHAKKAPARK  INTERNATIONAL  HOTEL
Check available rooms for your travel dates
编组 10
We Price Match
1 night

HAKKAPARK INTERNATIONAL HOTEL Guest Reviews

4.3/5
849 review
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.4
Filter by:
Sort by:
All Reviews(849)
Positive reviews(780)
Reviews with photos/video(274)
Awesome rooms(162)
Classy environment(141)
Perfect for kids(86)
Friendly front desk staff(51)
Large rooms(39)
Elevator was OK(31)
Garden view(11)
Has facilities for children(7)
Negative reviews(62)
23-8
Garden-view Twin Room
Stayed in Aug 2023
Family
14 review
2.5/5
Posted on Aug 15, 2023
The only bright spot of this hotel is the huge sign. Actually, it’s really disappointing! The environment is a bit noisy and chaotic. The room that cost nearly 800 a night didn't even have bath towels. There were only 2 small face towels. I called the front desk to ask for it and was told that it was too full of guests that day and could not meet the demand. I had to wait and see if there were any later. This sounds very unpleasant. Do you need to take care of other "guests" first? Fortunately, we saw the waiter repeatedly confirming with him when delivering bathrobes to other guests, and then the bath towels were delivered quickly. It was only a few minutes away from the last time we called to request. It was really baffling; it was delivered when booking a room. The free tickets for the tourist town and the green manor are useless. We actually went to the Hakka town for a walk. We turned back less than 200 meters after entering the gate. Except for one person, everywhere we looked There are only a few small shops selling small toys, Hakka specialties and the like. It seems that there are no free tickets. Then I went to the water park. It is still popular here, but the rafting that children are interested in charges an additional 30 yuan. A bit disappointing. The tickets mentioned include water park activities, and you will be charged a full fee when you come in to play. Well, I have seen it again! There is also a paddling activity on the mat, and people weighing less than 40kg are not allowed to play. The only two places I can take my children to play in are the children's water slide and the surfing pool. The overall feeling is that they are both pitfalls. , so speechless! As for breakfast, don’t think too much about it, it’s good to be full, thank you!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review and pointing out the shortcomings of our work. We deeply apologize for this. We will use this as a lesson to effectively improve service quality and ensure that we provide every guest with meticulous and efficient quality service. Thank you again for your review, which is an encouragement and promotion for us. We sincerely invite you to stay at Heyuan Ketianxia again and give us the opportunity to provide you with better services. I wish you a happy life!
Guest User
Garden-view Twin Room
Stayed in Aug 2023
Family
4 review
1.7/5
Posted on Aug 10, 2023
I have never stayed in such a dissatisfying hotel. I would like to complain about the following four points. 1. There is always only one person checking in or checking out in the lobby, but there are several service staff nearby who gather together and line up to check in regardless of isolation. 2. The room facilities and equipment are old and the toilet has a smell. 3. Serious complaints about hotel breakfast. Firstly, it is ridiculously expensive. Secondly, the place to have breakfast is not in the hotel. You have to walk several hundred meters to go to the tourist service center. That place is probably shared by several surrounding hotels. , there are so many people, it’s like entering a vegetable market, you have to fight for a seat, there are no waiters, you have to do your own cleaning, it feels like a big banquet in the countryside. The dishes are also simple food that can only fill the stomach, which is very outrageous and helpless. 4. Many surrounding entertainment venues have closed down. Many projects in Water World have been decommissioned and the equipment is old. The entire amusement park feels semi-closed. Never go to a man-made attraction that has been open for more than two years again, let alone stay in a hotel there.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing Ketianxia International Hotel and taking your precious time to review us. We apologize for not being able to provide you with a perfect experience during your stay. Regarding your first point of "always" there is only one person checking in. , according to my understanding, new employees are trained in front of the computer, and using subjective consciousness to evaluate will also hurt others. You can go over and ask if you can open an extra window, and the waiter will not ignore it; secondly, if you feel that the room is not good If you are satisfied, you can contact the front desk to assist you in changing rooms, and the staff will be enthusiastic to help; thirdly, the breakfast restaurant is in the scenic area. You can take a battery car to reach the hotel when you check in. It takes about 3 minutes to walk. The restaurant is only for our hotel's own use and there is no surrounding area. It is shared by several hotels. In order to ensure your comfortable experience during your stay, the hotel recommends that you have breakfast at staggered times. The dining time for breakfast is: 07:30-10:00, and the peak period is: 08:30-09:30; fourth If there are no customers to play the entertainment projects in the scenic area, they will be suspended instead of deactivated. Finally, thank you for giving us your valuable advice. We will definitely work harder to do a better job. I hope you will have a different experience next time you come back. Thanks!
Guest User
Deluxe Suite
Stayed in Jan 2023
Family
44 review
2.0/5
Posted on Jan 26, 2023
A poor experience. The hygiene was not good. The tea sets all had candy shells. They were not cleaned at all after staying in the hotel. The elevator was full of people at all times. Breakfast and hot spring bathing were inconvenient. I had to go to another place, so I ended up staying casually. For one night, I didn’t take a bath in the hot springs or eat breakfast. The elevators were always busy and I had to climb stairs to go up and down. Fortunately, the accommodation was not high. I originally booked two nights. Thanks to the platform for their communication and coordination, I canceled one night. Won't come again
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Ketianxia International Hotel. We apologize for any unpleasantness that occurred during your stay at the hotel. We attach great importance to the issues you mentioned and have also reported them to the relevant departments. We will also strengthen the training and management of our employees to provide customers with a better experience environment and ensure that every guest has a perfect experience. We will do our best to improve. We look forward to your next visit and provide you with a better service experience. I wish you a happy life!
Guest User
Mountain-view Twin Room
Stayed in Sep 2021
Family
5 review
5.0/5
Outstanding
Posted on Sep 21, 2021
Came here for the second time, the facilities are complete, the projects are also open, super awesome
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Ketianxia International Hotel is located 2 kilometers away from the highway intersection, with extremely convenient transportation. The three major theme cultures of "hot spring health theme culture, Hakka culture and tourism theme culture, and dinosaur entertainment theme culture" serve as the core leisure tourism and vacation destinations of Heyuan Ketianxia. We are honored to receive your satisfaction and favor for the hotel. We are very lucky and will definitely make persistent efforts to live up to your praise of the hotel. Thank you again for your feedback. The hotel will launch promotions from time to time. I hope you can continue to pay attention. You can call us for more details. We look forward to your next visit and wish you a happy life!
Jingcaibaozhuang
Deluxe Suite
Stayed in Aug 2021
Family
83 review
3.5/5
Posted on Aug 25, 2021
The hotel is separate from other amusement facilities. The shuttle bus in the middle requires an additional charge. Breakfast is not in the hotel’s seat, and there is no shuttle bus. The battery car at the entrance is 20 yuan/person. Where to go, many amusement facilities are under maintenance. Status, room layout and sanitation are a bit sorry. The price is a bit pitted. Compared with other hotels, the one-ticket pass is not at the same level. There is a Weilai charging pile at the back door of the hotel, and the front desk and the hotel introduce only Tesla.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We apologize for your bad stay experience this time! The hotel management is very concerned about this matter. We will strengthen the room sanitation inspection and improve the sanitation quality of the guest rooms. After checking in, guests who book the hotel will take a sightseeing bus to the guest room with their room card. We will strengthen training for employees so that All the waiters have the hotel information and take the initiative to introduce it to the guests; thank you for your valuable opinions, the progress of our hotel is inseparable from the tolerance and support of our customers, please give us a chance to improve, we must seriously improve, sincerely look forward to Looking forward to your next visit!
Guest User
Mountain-view Twin Room
Stayed in Aug 2021
Family
4 review
5.0/5
Outstanding
Posted on Aug 11, 2021
The transportation is very convenient. You can reach the scenic spot in three minutes from the highway. The lobby of the hotel is very high. The room feels quite new. Outside the window is a Hakka town and you can see the beautiful scenery of the whole park. The hot spring and the water world are connected. No extra charge! The Dead Sea Hot Springs can really float so comfortable. The undesirable step-by-step view of the beautiful Hakka town! There are too many games to be experienced yet, come next time!
Original TextTranslated by Google
Xionghaizimendemama
Mountain-view Double Room
Stayed in Jul 2021
Family
1 review
5.0/5
Outstanding
Posted on Jul 29, 2021
We chose the International Hotel, mainly because of its good vision, which allows us to see all the scenery in the world. I personally like Hakka towns and Hakka Queqiao very much. Antique streets and bridges of this size are rarely seen. The children were addicted to the water park, and they said they wanted to stay here for ten days before going back. They felt that two days were not enough. There is a lot of food in the scenic area, and there are many non-inherited delicacies in Hakka towns such as Guokui Tangren.
Original TextTranslated by Google
Mingdaweiqundaowangbaobao
Mountain-view Twin Room
Stayed in Jul 2021
Family
1 review
5.0/5
Outstanding
Posted on Jul 29, 2021
The overall environment of the scenic area is very good. The water park and amusement park are very interesting. The overall feeling is very suitable for family travel. Children can play in the water park, playground and video game city, etc., and take the elders to a comfortable hot spring at night. I took it to the health center for a comfortable back treatment, and the elders were also very happy! The night view at night is also very good, the hotel rooms are quite large, the breakfast is also quite rich, it is highly recommended!
Original TextTranslated by Google
Guest User
Family Friendly Room (Double bed)
Stayed in Sep 2021
Family
1 review
4.7/5
Amazing
Posted on Sep 22, 2021
The service is very good. I originally booked a parent-child room with a big bed, and the sleeping was crowded. On the second night, I helped us switch to a large and one-small double bed parent-child room for free. Thank you. Free parking, convenient for all kinds of dining outside, and the special kiln chicken is very good.
Original TextTranslated by Google
Guest User
Mountain-view Double Room
Stayed in Sep 2021
Family
3 review
5.0/5
Outstanding
Posted on Sep 25, 2021
Good experience
Original TextTranslated by Google
Anonymous User
Mountain-view Double Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 26, 2024
每次旅行都是一次冒險,住的舒心的酒店就很重要了,這場選擇的客天下,房間很大,乾淨,洗手間乾濕分離,洗漱用品獨立包裝,重要的是酒店還主動給我免費升級了房型,早餐也是自助的,很多樣性,很豐富,滿足各種口味需求,而且還配套了温泉,水上樂園等遊玩項目,就很快樂[玫瑰]
Translate
Anonymous User
Mountain-view Twin Room
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 25, 2024
總的來説,我對酒店的入住體驗非常滿意。酒店的位置優越、服務周到、房間舒適、餐飲美味、休閑娛樂設施豐富。無論是商務出差還是休閑度假,這裏都是一個不錯的選擇。我會向朋友們推薦這家酒店,並期待下次再次入住。
Translate
Guest User
Mountain-view Twin Room
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 24, 2024
景區非常舒服,熱鬧的區域商家品類很豐富。在景區不多見有麥當勞的!很是意外!安靜的地方適合散步遛彎兒,房間乾淨整潔!非常適合度假休閑發呆的地方,還有咖啡哦,哈哈!價格也還可以,對應整體感受,綜合性價比不錯!🥰🥰🥰
Translate
Shuaishuaiguangtianxia
Mountain-view Twin Room
Stayed in Jun 2024
Friends
4 review
5.0/5
Outstanding
Posted on Jun 23, 2024
參加婚禮的時候有幸體驗入住過,今年再次光顧,首先景區很大,細心一些景區還是有很多標識指示的,房間面積也大,在深圳很少有這麼大房間面積大酒店,温泉也很有特色,夜景非常美麗,泡温泉很愜意!園區二次配套的項目也很多,非常適合公司或者幾家朋友一起度假遊玩!
Translate
Guest User
Mountain-view Double Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 25, 2024
酒店位置便利,服務也超級好,環境也很好,下次還會選擇它,也會推薦給朋友們,這次出遊是帶小孩子出來遊玩的,孩子玩的也特別開心,他們家的温泉是我泡過多家温泉水質最好的一家,下次還來。
Translate