Heyuan

Hotels Near Nanmen Wharf in Heyuan

Enter your dates for the latest hotel rates and availability.

Swipe up to view more
Filter by:
Hotel Star Rating
Popular Filters
Amazing 4.5+Great 4.0+Good 3.5+Pleasant 3.0+

Best Hotels near Nanmen Wharf

Choose your travel dates to see the latest prices and deals.
Most Booked
Lowest Price
Kyriad Marvelous Hotel (Heyuan Wanlongcheng)
Kyriad Marvelous Hotel (Heyuan Wanlongcheng)Kyriad Marvelous Hotel (Heyuan Wanlongcheng)
2.3km from Nanmen Wharf
The Kyriad Marvelous Hotel (Heyuan Wanlongcheng) provides a great place for travelers to relax after a busy day. Visitors to Heyuan will find that the Kyriad Marvelous Hotel (Heyuan Wanlongcheng) is a fantastic accommodation choice. From the hotel, Heyuan Railway Station is just 3km away. The nearby area boasts an abundance of attractions including Heyuan Children's Park, Taohua Shuimu Da Theater and Heyuan Cultural Square. When guests have some time on their hands they can make use of the onsite facilities. For those driving themselves, parking is provided on site. Germaphobes can rest easy - the level of cleanliness is highly rated at this hotel. Perfect for those working on the move, this hotel caters to a large number of business guests.

Llittlee230 2024.08.14
乾淨衞生,很適合親子家庭 空間很大 很舒適 熱水出水大 洗澡很舒服 房間還有藍牙音箱 可以播放自己喜歡的音樂 早餐很豐富 性價比很高
Outstanding
1612 review
4.8/5
Price from
CAD 45
per night
Check Availability
DoubleTree by Hilton Heyuan
DoubleTree by Hilton HeyuanDoubleTree by Hilton Heyuan
Foundation Shopping Mall | 3.75km from Nanmen Wharf
The DoubleTree by Hilton Heyuan is located at the new Central Business District of the green ecology city of Heyuan, near the Heyuan Municipal Government.There are 427 guestrooms, including 12 suites. You can also enjoy your day at all the restaurant, such as T Lounge Bar, Open, Yue.There is over 3840 m2 of Function Space - 18 meeting rooms in total. You will find the largest grand ballroom, 1500 m2 with a 9-meter high ceiling and pillar-less in Heyuan at DoubleTree by Hilton Heyuan. We’d love to give you a tour of our facilities and show you all the ways we’ll help make your next meeting a roaring success.

DDorotaGZ 2022.08.13
Big room, great breakfast (served until 11 on the weekends), nice staff, relatively cheap spa. Pity that the outdoor swimming pool was only open from 4:30 pm
Outstanding
2813 review
4.7/5
Price from
CAD 64
per night
Check Availability
Xana Hotel (Heyuan Hongxing Road)
Xana Hotel (Heyuan Hongxing Road)Xana Hotel (Heyuan Hongxing Road)
2.15km from Nanmen Wharf
The Xana Hotel (Heyuan Hongxing Road) is an ideal spot for travelers wanting to discover the city. The Xana Hotel (Heyuan Hongxing Road) is an ideal choice for travelers who want to take in the sights and sounds of Heyuan. The hotel is conveniently located a short 2km drive from Heyuan Railway Station. The nearby area boasts an abundance of attractions including First High-Altitude Fountain in Asia, Kejia Wenhua Gongyuan-Ximen Square and Heyuan Science and Technology Museum. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Heyuan hotel provides parking on site. When it comes to Heyuan hotels, the Xana Hotel (Heyuan Hongxing Road) is highly regarded for its excellent facilities. Perfect for those working on the move, this hotel caters to a large number of business guests.

GGuest User 2023.12.04
Heyuan Xi'an Hotel is a brand of Jinjiang, clean and hygienic, the house is well furnished, the color is stylish, the front desk Miss Yang is thoughtful, warm and generous, very satisfied. The hotel is very close to the first fountain square in Xinfengjiang Asia, about ten minutes walk, the surrounding food street is very convenient, it is recommended.
Outstanding
832 review
4.8/5
Price from
CAD 31
per night
Check Availability
Orange Crystal Heyuan Bandung City Hotel
Orange Crystal Heyuan Bandung City HotelOrange Crystal Heyuan Bandung City Hotel
2.49km from Nanmen Wharf
The Crystal Tangerine Heyuan Hotel is a high-end business hotel brand owned by Heyuan and the first of its kind in the country. Orange Crystal brand to highlight the luxurious personality, lobby to“Whiskey” as the theme, very modern, luxurious and exquisite decoration, advanced equipment and facilities, forming a unique style of Orange Crystal Hotel.

QQian~\(≧▽≦)/~ 2024.01.30
There are parking spaces on the ground and underground of the hotel. There are more parking spaces on the first floor, and there is a direct elevator to the hotel. Service: Xiaoyan at the front desk service is very good, speaks very softly, is not in a hurry, and will patiently answer any questions. The hotel waiter is also very polite, everyone will take the initiative to say hello, and they are all smiling, so it feels good. Facilities: Many things in the hotel are very smart, and it is a relatively new hotel. Take a bath and you will get water. The hotel's breakfast is also very rich, the baked buns and snacks taste very good, the overall dining environment is also good, there is a laundry room and gym on the fifth floor, very satisfied with this hotel.
Perfect
657 review
4.9/5
Price from
CAD 47
per night
Check Availability
Hampton by Hilton Heyuan Hakka Cultural Park
Hampton by Hilton Heyuan Hakka Cultural ParkHampton by Hilton Heyuan Hakka Cultural Park
4.9km from Nanmen Wharf
The Hampton by Hilton Heyuan Hakka Cultural Park is a great choice for guests looking for accommodation in Heyuan, having been recently opened in 2021. The hotel is conveniently located a short 5km drive from Heyuan Railway Station. There is no shortage of things to see in the area, with the Taohua Shuimu Da Theater, Kejia Wenhua Gongyuan-Ximen Square and Heyuan Children's Park all nearby. After a long day of sightseeing, guests can retire to the comfort of the hotel. Guests of this Heyuan hotel can make use of the parking facilities. Germaphobes can rest easy - the level of cleanliness is highly rated at this hotel. This hotel is particularly popular with those traveling with families.

GGuest User 2024.03.30
When I went to the front desk to check in, the two ladies had a very good service attitude and a very gentle tone. When they saw me bringing my children with me, they immediately took out a set of children's slippers and toothbrushes and handed them to him with a smile. As soon as I walked out of the floor, I saw the picture. The layout is perfect, my child said he would stay here again next time he comes to Heyuan😌
Outstanding
1352 review
4.8/5
Price from
CAD 52
per night
Check Availability
Hehang Boersheng International Hotel
Hehang Boersheng International HotelHehang Boersheng International Hotel
2.91km from Nanmen Wharf
The Hehang Boersheng International Hotel is an ideal spot for travelers wanting to discover the city. Visitors to Heyuan will find that the Hehang Boersheng International Hotel is a fantastic accommodation choice. The hotel is just 800m away from Heyuan Railway Station. There is no shortage of things to see in the area, with the Dianxin Square, Heyuan Science and Technology Museum and First High-Altitude Fountain in Asia all nearby. This hotel makes a great place to kick back and relax after a long day of sightseeing. This Heyuan hotel features parking on site. Our guests rate this hotel as one of the best hotels for cleanliness. Perfect for those working on the move, this hotel caters to a large number of business guests.

GGuest User 2024.02.16
The hotel room is large, clean and tidy, parking is convenient, and the location is good. When you go out of the hotel, turn right and walk down an alley for a few hundred meters. The rice rolls at the breakfast shop are delicious and cheap. There is a Hakka restaurant opposite the breakfast shop. The owner is a local and is said to run it. It has been here for 20 years. It is delicious and affordable. When we were in Heyuan for two days and one night, we had two meals at this restaurant. The hotel's advertising slogan: flashy but not expensive. It’s true🤙🤙🤙🤙🤙🤙
Outstanding
388 review
4.7/5
Price from
CAD 34
per night
Check Availability
Home Inn Selected (Heyuan Asian No.1 Fountain)
Home Inn Selected (Heyuan Asian No.1 Fountain)Home Inn Selected (Heyuan Asian No.1 Fountain)
Asia's Tallest Fountain Area | 2.25km from Nanmen Wharf
The Home Inn Selected (Heyuan Asian No.1 Fountain) is an ideal spot for travelers wanting to discover the city. Visitors to Heyuan will find that the Home Inn Selected (Heyuan Asian No.1 Fountain) is a fantastic accommodation choice. The hotel offers easy access to Heyuan Railway Station, just 2km away. There is no shortage of things to see in the area, with the Taiping Ancient Street, Crocodile Lake and Dianxin Square all nearby. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. For those driving themselves, parking is provided on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is the usual choice for a large number of business travelers.

XXiaofanqie1688 2023.10.06
The service is very good, the facilities are well-equipped, the laundry room is really easy to use, the parking lot is next to the hotel, easy to enter and exit, the staff is very friendly, and the buffet breakfast is quite rich.
Outstanding
262 review
4.7/5
Price from
CAD 27
per night
Check Availability
Heyuan Bashu International Meihao Lizhi Hotel
Heyuan Bashu International Meihao Lizhi HotelHeyuan Bashu International Meihao Lizhi Hotel
Foundation Shopping Mall | 3.45km from Nanmen Wharf
The hotel is located next to the railway station in Heyuan City, at the Bashu International Building, a Grade A building in Heyuan City; Located in a unique geographical location, it is a landmark building in Heyuan, adjacent to the north toll station of Changshen Expressway, Hakka Culture Park, 5A scenic spot Wanlv Lake Scenic Area, AAAA scenic spot Bavaria Manor, and the tallest fountain in Asia; Heyuan Dinosaur Museum; Distance from Wanda Plaza and Jianji Shopping Center The hotel lobby and lobby bar are dedicated to creating four main themes: fashion, elegance, private enjoyment, and gathering. The self-service Chinese and Western restaurant on the eighth floor presents you with unique, elegant and charming specialty dishes. The guest room features green brick, natural wood, and cement walls, hanging baskets, sofas, bird cage beds, and 500 Mbps exclusive high-speed fiber optic cables, allowing you to enjoy a leisurely business travel experience. The nearly 100 square meter column free multifunctional banquet hall has natural lighting and advanced equipment, creating a highly efficient meeting experience for guests. A fitness center, laundry room, and other facilities are readily available, dedicated to providing guests with integrated accommodation, meetings, dining, and wellness services The rich and nutritious breakfast service, laundry and ironing service exclusively for guests staying here, and 24-hour service from beautiful customer service managers create a humanistic and intimate experience for business travelers. It is also an ideal "home" for parent-child travel, business travel, and leisure vacation

GGuest User 2023.02.23
Before coming to this hotel, I really didn't expect to be moved by the comments. I came to Heyuan to play. I was attracted by the comments and chose this hotel. It is relatively close to Wanlv Lake. I didn't expect the service attitude at the front desk to be so good. Welcome home. It was so warm after a hard journey. It was the first time I felt such a warm hotel. It happened that it was a little cold in the afternoon, and I was handed hot tea and towels. The family of three ordered a big bed. The lady at the front desk saw that I brought them The child also asked if I needed a parent-child room and could upgrade it for me. Ms. Wenwen is really too detailed! When I checked in, I asked Heyuan if I could see the stars at night. She said that it depends on the weather of that night, but I didn’t expect Miss Wenwen to be so careful when I checked in. I received a message from her at night and said I am very sorry. I’m taking the liberty to bother you and want to tell me that there are stars today, and they’re quite shining. I can take a look at them if I’m polite (I don’t think being disturbed at all makes me feel like I’m really being cared about). I’m not going to play until it’s a little late at night. I went back to the hotel and posted on Moments. I didn’t intend to complain that I had a lot of fun today, and now I’m tired and sleepy. I went back to the hotel to sleep. I didn’t expect to receive a message from Miss Wenwen, telling me that there will be a bowl of noodles late at night on the 8th floor, and it will end at 11 o’clock. When I went back, I just missed the time, so I told her that there was not enough time, so I didn’t have time to eat. When I got back to the hotel at eleven o’clock, she saw me in the lobby and told me that I could give her the voucher and let the restaurant pack it up for me and send it to my room to eat and see us. The three of them also helped me exchange the unused afternoon tea coupons for noodles. After my children and I washed up, we received steaming noodles. The noodles were really delicious. The attention to detail touched me so much that I would still eat them and gain weight. Finished 😁 And Miss Firefly, who helped us carry our luggage all the way to the room when we checked in, gave us a detailed introduction and gave us fruits and snacks (the little girl is always very polite and said I don’t know if it suits my appetite This is simply not too thoughtful) This service is really no less than five-star! When I left the store, Ms. Qiqi also inquired about my stay experience. My feeling was that it was very comfortable, very comfortable, and I gave you a souvenir. It was really considerate and the facilities in the room were very new and perfect. It was far away from Wanlu Lake attractions It's also very close, and it was a very pleasant trip. The whole family thinks that more than five-star reviews and ten-star reviews are not too much! really like it 💕
Outstanding
1026 review
4.8/5
Price from
CAD 41
per night
Check Availability
Atour Hotel Heyuan Wanlong
Atour Hotel Heyuan WanlongAtour Hotel Heyuan Wanlong
2.48km from Nanmen Wharf
The Atour Hotel Heyuan Wanlong is an ideal spot for travelers wanting to discover the city. The Atour Hotel Heyuan Wanlong offers a pleasant stay in Heyuan for those traveling for business or leisure. The hotel is conveniently located a short 3km drive from Heyuan Railway Station. With multiple attractions nearby including Dianxin Square, Dongjiangwan Park and Taohua Shuimu Da Theater, guests will find plenty to keep themselves occupied. In their spare time, guests can explore the hotel's surroundings. This Heyuan hotel features parking on site. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent. This hotel is a popular accommodation for guests traveling for business.

WWangxiaozhushizhenfengle 2024.07.28
The room is large, the facilities are very new, and the service of Atour is always very warm. The location is also good, parking is very convenient, go to Wanlv Lake to drive for half an hour. Downstairs there are hot pot restaurants, convenience stores, fruit shops, northeastern dishes. The elevator is a little difficult to wait.
Outstanding
555 review
4.7/5
Price from
CAD 43
per night
Check Availability
THE HORIZON HOTEL
THE HORIZON HOTELTHE HORIZON HOTEL
4.22km from Nanmen Wharf
The HORIZON HOTEL is an ideal spot for travelers wanting to discover the city. The HORIZON HOTEL offers a pleasant stay in Heyuan for those traveling for business or leisure. From the hotel, Heyuan Railway Station is just 6km away. The nearby area boasts an abundance of attractions including Heyuan Children's Park, Dongjiangwan Park and Taohua Shuimu Da Theater. In their spare time, guests can explore the hotel's surroundings. This Heyuan hotel offers parking on site. According to our trusted guests, the facilities at this hotel are first-rate. This hotel is the usual choice for a large number of business travelers.

GGuest User 2024.02.27
The first time I stayed at Heyuan Times Cloud International Hotel, the hotel's architectural design is very beautiful, the materials are fine, the room is spacious and bright, the bedding is comfortable and soft, the hotel's breakfast and evening buffet are good, the Chinese restaurant's dishes and snacks are also delicious, and the price is very favorable. Really appreciate. The cookies presented when staying at the hotel taste very good, there are nuts and crispy tastes, ask the lobby waiter if you can buy, reply 20 yuan a (about 6cm diameter 3mm thickness) feel that this price is a bit outrageous, so I did not buy, it is recommended that the hotel can consider setting a suitable price as A selling point in the hotel is also good.
Outstanding
1752 review
4.8/5
Price from
CAD 53
per night
Check Availability
See all Hotels near Nanmen Wharf

Top Pick Hotels

Check out these top-booked hotels from the past 30 days!
4.7/5
232 review
Jinshawan River View Hotel (Heyuan Dinosaur Museum)
Yuancheng District, Heyuan | 0.84KM from Nanmen Wharf
"Classy environment""Great value for money"
Select dates to view prices
4.8/5
1459 review
THE SKYTEL
Asia's Tallest Fountain Area, Heyuan | 1.59KM from Nanmen Wharf
"Classy environment""Friendly front desk staff"
Select dates to view prices
4.9/5
3269 review
Great International Hotel
Yuancheng District, Heyuan | 0.87KM from Nanmen Wharf
"Friendly front desk staff""Delicious breakfast"
Select dates to view prices
4.4/5
350 review
Riverside Golden Hotel
Yuancheng District, Heyuan | 1.85KM from Nanmen Wharf
"Classy environment""Great value for money"
Select dates to view prices
4.7/5
833 review
Lavande Hotel (Heyuan Avenue Top Fountain of Asia)
Asia's Tallest Fountain Area, Heyuan | 1.67KM from Nanmen Wharf
"Friendly front desk staff""Delicious breakfast"
Select dates to view prices
4.3/5
59 review
Kaili International Hotel
Asia's Tallest Fountain Area, Heyuan | 1.18KM from Nanmen Wharf
"Great location""Great service"
Select dates to view prices
4.4/5
82 review
Holiday Hotel
Yuancheng District, Heyuan | 2.18KM from Nanmen Wharf
"Clean and tidy""Great rooms"
Select dates to view prices
4.6/5
59 review
Xintiandi Hotel
Yuancheng District, Heyuan | 1.51KM from Nanmen Wharf
"Great stay!""Great service"
Select dates to view prices
4.5/5
348 review
Weijiali Business Hotel
Yuancheng District, Heyuan | 1.02KM from Nanmen Wharf
"Classy environment""Great value for money"
Select dates to view prices
4.8/5
1030 review
Rezen Select Hotel(Heyuan Asia's Highest Fountain)
Asia's Tallest Fountain Area, Heyuan | 1.64KM from Nanmen Wharf
"Classy environment""Friendly front desk staff"
Select dates to view prices

Latest Reviews for Heyuan hotels

Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.9/5
Perfect
GGuest UserVery satisfied with hotel service, attitude, health. Better than expected! I always thought that the online order was not so good, and the environment and health have reached the results I want.
Huayuan Hotel
Huayuan Hotel
Lianping
Price per night from: CAD 13
4.8/5
Outstanding
GGuest UserThis is the second time I stayed at the Blue Grape Apar**ent in Chunmuyuan Town because I brought my elderly family here for vacation. The environment here is beautiful, the facilities are complete, there are mountains and water, the air is fresh, and it is especially suitable for a family vacation. You can soak in hot springs, there are park recreational facilities, and there are all kinds of dining options. It's a very good place and worth a visit.
Midnight Grape Hotel
Midnight Grape Hotel
Yuancheng District, Heyuan
Price per night from: CAD 146
4.8/5
Outstanding
GGuest UserExceptionally clean, fantastic service and located about 20 minute drive from the high speed train line with many shopping malls, restaurants located nearby
Yimei Yipin Hotel (Heyuan Wanlongcheng Branch)
Yimei Yipin Hotel (Heyuan Wanlongcheng Branch)
Yuancheng District, Heyuan
Price per night from: CAD 21
4.8/5
Outstanding
GGuest UserFacilities: Complete, everything Hygienic: clean and tidy, very comfortable Environment: high-end atmosphere, very satisfied Service: Warm and polite, actively solve problems, very satisfied Location is very close to the train station
Baiman Hotel (Heyuan Railway Station)
Baiman Hotel (Heyuan Railway Station)
Yuancheng District, Heyuan
Price per night from: CAD 22
4.7/5
Outstanding
GGuest UserHotel location is very good, service is intimate, environmental sanitation is very good
Vienna Hotel (Heyuan Gaoxin 1st Road)
Vienna Hotel (Heyuan Gaoxin 1st Road)
Yuancheng District, Heyuan
Price per night from: CAD 29
4.7/5
Outstanding
GGuest UserThe location is very good, close to Hakka Park, where I saw the statue of Sun Yat-sen. In addition, there are plenty of charging piles, and charging is fast, which is really convenient. The service is good and the hotel is clean. In short, I am very satisfied with this stay.
Kyriad Marvelous Hotel (Heyuan  Hakka Culture Park)
Kyriad Marvelous Hotel (Heyuan Hakka Culture Park)
Yuancheng District, Heyuan
Price per night from: CAD 39
4.6/5
Outstanding
GGuest UserThe lobby of the hotel is very big and grand! The facilities are complete, and there are many recreational activities around! In particular, the service is excellent! Feel at home. Special praise to Lai Rongjuan, the room manager, who is warm, caring, and quick to respond. As soon as we arrived in the room, she enthusiastically introduced the surrounding attractions, dining guidelines, provided necessary supplies, and added non-slip chairs to the elderly room; I made a small decoration for the room, gave my mother a birthday cake, and gave my mother a surprise; I quickly answered and helped us with our questions or needs. Huang Yanjin, the manager of the restaurant, was very warm and thoughtful, adding more cakes and desserts for dinner. Room attendant Xu Fenlian knew that the old people could not sleep well the first night because the mattresses were soft, so they specially added hard mattresses. The old people were very satisfied, and they slept well on the second night! Give them a thumbs up for their attentive and enthusiastic service! Give Sheraton a thumbs up!
Four Points by Sheraton Heyuan Resort
Four Points by Sheraton Heyuan Resort
Yuancheng District, Heyuan
Price per night from: CAD 80
4.6/5
Outstanding
AAnonymous UserThe environment is very good, the villa has two floors, suitable for a family or several families to play together. There are yards in front and back, private hot spring pools, kitchens, KTVs, and barbecue grills (you need to prepare carbon, tools and materials yourself). You can order food to be delivered to the villa. There were not many people during the epidemic, so it was pretty good. I encountered a small problem when placing an order, and Ctrip and the hotel contacted and resolved it. great. Come again next time.
QVilla
QVilla
Yuancheng District, Heyuan
Price per night from: CAD 126
4.5/5
Excellent
IIgnaz ForstnerWe chose the hotel due to the fact that they allow pets. The service was very good. People always helped even though is was more difficult due to the language barrier, since our chinese language skills are terrible. Our initial room which was more expensive for had a great view and we were initially very happy until evening came around and KTV singing started. The sound was so loud you heard inside the room. The room was in section A of the complex. The next day we moved into complex B where it was much more quiet, but the room was not as nice. Since the hot spring area was out of service during our visit we received vouchers for afternoon tea instead which was more like a whole meal. Breakfast buffet was great and on the days where there there was no buffet due to only a few guests staying they would serve lots of food to your table. There is also a new walking trail kind of starting behind the hotel complex which offers great views onto the lake. All in all we had a quite pleasing stay.
Mels Weldon Evergreen Lake Hotel
Mels Weldon Evergreen Lake Hotel
Dongyuan
Price per night from: CAD 81
4.5/5
Excellent
GGuest UserThe hotel is located in the city center, convenient for shopping, ten minutes to the scenic spot, the hotel lobby is luxuriously decorated, after entering, the space is large, the view outside the window is wide, you can see the whole scenery of the river. The bed in the special room is 2 meters, a family of 4 is enough to sleep, the waiter is also very warm, is a recommended hotel.
Heyuan platinum Hyatt International Hotel
Heyuan platinum Hyatt International Hotel
Yuancheng District, Heyuan
Price per night from: CAD 36

Frequently asked questions

How do I book a hotel on Trip.com?

To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

How to get cheap hotels on Trip.com?

There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

Where can I find hotel deals on Trip.com?

Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

What is the way to get lower prices at hotels?

Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

How many hotels are listed in Trip.com?

There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

Can I cancel or change my hotel reservation on Trip.com?

It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

How do I contact trip.com customer service?

You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.