Abbey Lodge Hotel

Clean hotel, very friendly and helpful staff, nice breakfast with no added charge, fridge and microwave near reception which I would of made use of if staying longer than 1 night. Better than what I was expecting for the price and very handy location, just 5 minutes walk from the train station

Service is good

Quiet comfortable hotel. Plenty of parking. Convenient for pubs and restaurants. Short walk into centre.

The location is great, the parking is good, the breakfast is lovely and the customer service is amazing. Lily at the reception was awesome. She gave us a welcoming experience that I never received elsewhere in hotels. However, in the corridors and rooms there is no any wow factor. The Owner should consider a bit of modernisation.

Quiet, clean and good breakfast.

The only real plus points are proximity to the train station / town centre and free parking. Breakfast was ok but no welcome, kids serving and no basics like tea bags, hot water or even milk to go with the selection of cereals on display! This hotel is in urgent need of a makeover. Carpets look like they’re from the 80’s and the decor in general is best described as tired. I’ve given it two stars as our room was clean at least. Thst is me being very generous as this experience was very much a 1 star offering. Dismal. Very very basic and had been given no love for what looks like about 30 years. TV kept going off so lost patience trying to use it. Walls paper thin so dont expect a good night sleep even if you’ve bought decent earplugs. Furniture old and stained, decor laughable. For the price I paid (nearly £100 for 1 night) I would not return as a Premier Inn is miles miles better. And they guarantee you a good night sleep. ****** coming in late on shouting and singing did not help the experience nor did loud people at breakfast effing and jeffing all the way through their meal without a care in the world for other guests (I had my 10 year with me) also ruined what should’ve been a pleasant experience. I know that you count account for the behaviour of other guests but…Where was the management? No senior staff anywhere on hand to tell them to show some manners either at breakfast or at night. This hotel needs serious money spending on it and some proper management to grab it by the scruff of the neck and make it a much better proposition. Very disappointing stay.

Stayed in room 45. There was stains on the sheets. You can see stains on the mattress. We found hairs on the pillows. The bathroom had mold/dirt on the ceiling. The toilet was permanently stained. The shower has a bad smell. The area around the sink wasnt clean. The bedroom had peeling paint on the walls and was visually dirty. Tried to watch TV but the signal was lost when anyone walked in the room. There's no wardrobe just four hooks with one broken coat hanger clinging on. Told the receptionist, they went to check. And thought it was a good standard. If they believe it to be in good condition then I dread to think how the rest of the hotel rooms are. The room we stayed in needed a complete refurb or a very deep clean. We left after 30 mins to a known chain of hotels for the same price we paid for this hotel. Didn't realise they wasn't on the website we booked through. The waiting area had a fridge full of open food inside and there was dirty plates and cutlery on the side.

Second stay and once again happy, comfortable warm room and great options for breakfast. All staff are friendly and helpful and having the option to leave car parked even after check out is a real added bonus. I’d definitely stay again.