Malvern House

No coffee and milk Cold shower

No real complaints, for it's cost adequate. The resident staff member was outstanding, very helpful, responsive and friendly.

The hotel needs new carpets new beds totally out of date! We have been itching since we slept in the beds! Worried if theres bed bugs It has a very strong smell once you enter the house kind of hotel! Very disssapointed

The picture shows breakfast, they don't serve it or have a bar. Tea making facilities in the room were not replenished unless we asked, the cups were not washed or replaced everyday. Door hanging off the bedside table. Curtain hanging off its track. Towels not changed unless we asked. The next to last day of the stay the room was not touched at all. No reading lights Chrome shelf in the bathroom is rusty

Travelled with friends and arrived about 4pm, they booked our friends in the twin room our room not ready, we waited in friends room after 20 mins we were told toilet was blocked can't get a plumber so can't use roo. and no spare room, our friends said we could use there bathroom as no time to look for other accommodation as we had a taxi booked for 6.30pm to take us to our event. We insisted they should supply us with the room with no where for us to go, she agreed and we waited again for her to prepare the room. After another 15 mins we were allowed in our room. The bed was clean and that the only thing that was, the room was filthy, carpet had bits all over it, cobwebs, dirty mirrors, headboard missing batteries in TV remote, we new toilet out of action but sink and shower not cleaned at all. Had to ask for toilet paper for friends bathroom and for cups so we could make. A drink in morning, was handed two wet mugs she had just washed. Bed was very uncomfortable, lumpy and you could feel the springs. A dreadful place.

I have never stayed in such a dirty and unkept guest house if I could of found another place to stay I would have,This place needs a really good deep clean and could do with new management before it is completely run into the ground and out of business!

To start this review I will mention the few good things about the Malvern Guest House - The bed sheets were clean. - Off street parking available - The location was quiet - The lady who checked us in was polite but this didn't make up for our experience. So now onto the rest- I had booked the Malvern guest house as it was conveniently close to where my partner had an early morning interview (the reason for our trip), it was cheap and they allowed dogs (for an additional £15 charge). When making the booking I got in contact with the Malvern guest house directly to reserve a ground floor room as our old dog cannot manage stairs due to weak legs. So our stay already started off badly when we were told on arrival, that the ground floor rooms were taken and our room was now up a flight of stairs. We were then resigned to awkwardly dragging our dog up the stairs as he cannot be picked up with out getting aggressive. (Our departure was even more stressful for everyone as we had to muzzle him and carry him downstairs). So onto the room itself. At first glance it was exactly what we were expecting from a cheap room; basic, nothing special, just somewhere to sleep one night. On closer inspection the room was clearly tired and in dire need of a clean. -The carpet clearly hadn't been hoovered as there was long hair dark hair all around the desk, as well as the occasional stain. -The bed, whilst the sheets were clean was extremely uncomfortable. Either a very cheap mattress, a very old mattress, or both! It seemed to sag in the middle so me and my partner had to sleep as far apart as we could get so we didnt roll into each other. One one side several of the springs could be felt and heard. (We didnt sleep well) - The toilet had a black ?mold? growing around the water line. - The shower head was gross with a build up of line scale and pink mold. - And although we couldn't identify where it was coming from where was a distinct smell of urine coming from the floor around the bed (I guess this is the risk of staying in a dog friendly b&b?) - The rest of room was generally tired with a wonky headboard, rusty soap holder, etc so could do with an update. Due to our experience of our night, we didn't try the breakfast, so can't comment. But thought £7pp for toast with beans, or toast with eggs seemed a touch ridiculous. We had breakfast at the Greggs down the road instead.

NEVER AGAIN I booked here Monday night and it was shocking. Filthy ! I had to ask the cleaner to hoover the headboard bcoz the was months of dirt and dust on it.. and don’t get me started on the shower head or the stench of urine around the loo.. I wanted to cry and felt so uncomfortable there.. it was noisy all night and the main front door is left open so anyone can walk-in from the street.

Clean property but the mattress needs replacing. The spring on mattress is so bad that I have to use the duvet as the sheet. My colleague had the same issues.