Seminole Hard Rock Hotel & Casino Hollywood

Our bags took 4+ hours to arrive to the room. When they finally did arrive, items/cash were missing from the bags AND additional things (that are not ours) were found in the bag. The hairdryer didn't work so we had to request a new one. A credit was given to us for the inconvenience, and I was still charged on my card although the amount charged was less than the credit given. Hotel is in a great location and they were clean, but service was horrendous and finding another person's toothbrush in your bag IS NOT COOL!

I booked two rooms for my daughter's birthday. The first disappointment was the massage at the spa. We arrived 10 minutes late because there was no one in the luggage room. We had to wait about 20 minutes until someone arrived. The masseuse told me my massage would only last 20 minutes because of the delay (I had paid for a 50-minute massage), but she only gave me 15 minutes. When we returned to our rooms, there was no one at reception to give us our hand luggage either. We called our room to ask them to bring our backpacks. We waited 30 minutes and no one came. We went back down to reception and, after another 15-minute wait (again with no one there), they finally brought our backpacks. We went to our room to shower, as we had a dinner reservation at an Italian restaurant. The shower drain was clogged, and it was disgusting to shower with the water running. (They have old bathtubs) Towels were beige (Once were white). We have a nice dinner at the Italian restaurant, then we were at ****** for some time and went to our rooms to sleep, it was midnight. We were falling asleep when we heard a woman screaming louder and louder. We didn’t know what was going on… we waited and then the woman started to scream and said all kind of ****** words. We have a second show in the morning. So be ready to hear all kinds of things…

Staff was unfriendly upon check in. The 1,800 plus a night had a terrible view. Not worth the money at all. The only nice thing was the larger bathroom. We booked one adult and a small child , advertised that it slept 3 ( no pull out bed ) it was a very stained sofa. Had to call for sheets and blankets to set it up. Blankets had holes in them and were very thin. Room had to be kept at 75 just so our child Could stay warm. Place smelt like cigarettes.

We come to the Guitar Hotel every year. Some visits have some bumps..but we usually have great time...we started staying in the Oasis Tower that we find quiter than Guitar..same rooms walk in showers. Our check in was very good with Sebastian, nice and professional..He and JVan helped us get our toilet LOL...working and gave us a clock in our room, we didnt have one. Very disapointing 2nd day we go to Guitar pool only to find out after getting towels it was closed for private event...NO verbage anywhere that it would be closed the day before to let guests know..we went to old HR pool which was great, thankfully. Shout out to Hard Rock Cafe bar bartenders who are great, thankyou. Cipresso fantastic.. our waiter Robert from Staten Island was so professional he added to the experience there..Abiaka was good but not great...overall good time because of the staff that added to that. Hardrock do better you can do that..its the little things and communication between departments.

The Guitar Hotel provided a great experience, especially in the impressive pool area. However, it was mostly closed off due to a private event, which dampened the overall experience. The room itself was nice, facing the pool, but it didn’t justify the cost. Perhaps lowering the rate would make it a more appealing option, considering the room size and style.