The Kimberley Hotel (Tsim Sha Tsui Metropark Hotel)

The Kimberley Hotel (Tsim Sha Tsui Metropark Hotel) Reviews

The Kimberley Hotel (Tsim Sha Tsui Metropark Hotel)

No.28 Kimberley Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
The Kimberley Hotel (Tsim Sha Tsui Metropark Hotel)
The Kimberley Hotel (Tsim Sha Tsui Metropark Hotel)The Kimberley Hotel (Tsim Sha Tsui Metropark Hotel)The Kimberley Hotel (Tsim Sha Tsui Metropark Hotel)
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The Kimberley Hotel (Tsim Sha Tsui Metropark Hotel) Guest Reviews

4/5
Very Good
5756 review
Verified reviews
Location4.2
Amenities3.8
Service4.1
Cleanliness4.0
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All reviews(5756)
Positive reviews(5217)
Reviews with photos/video(1169)
Easy to get around(442)
Convenient for shopping(233)
Many dining options(174)
Large rooms(170)
Close to metro(151)
Friendly front desk staff(71)
Stayed multiple times(53)
Negative reviews(539)
Guest User
No Smoking City View Superior Room With Double Bed
Stayed in Aug 2024
Solo travelers
1 review
3.0/5
Posted on Sep 3, 2024
Hotel is really old and run down, the whole place has damp carpet smell including in the rooms, the mattress in my room was so old in curved in like the shape of a boat, it was uncomfortable to sleep in. Maybe newly renovated rooms are better but I cannot say as I didn’t get that room type. But we do get what we pay for.
Response from Property: Dear Valuable Guest,Thank you for your valuable comments about your staying experience at Kimberley Hotel. We regret in hearing that the room facilities and the service were not quite meet your expectation during your stay with us. We apologize for any discomfort and inconvenience that had caused to you. Please rest assured that the improvement will be carried out after our deeply review. We hope this single experience would not prevent you from staying with us and we look forward to serving you again in the nearest future.Thank you.
Unclelim
No Smoking City View Superior Room With Double Bed
Stayed in Jun 2024
Couples
30 review
3.7/5
Posted on Jun 19, 2024
Very good location, even mrt station signboard also have mention exit point for Kimberley Hotel. The hotel looks very old already and the room we stay also have some older smell.
6/12
Response from Property: Dear Valuable Guest,Thank you for your valuable comments about your staying experience at Kimberley Hotel. We regret in hearing that the room facilities and the service were not quite meet your expectation during your stay with us. We apologize for any discomfort and inconvenience that had caused to you. Please rest assured that the improvement will be carried out after our deeply review. We hope this single experience would not prevent you from staying with us and we look forward to serving you again in the nearest future.Thank you.
AngelaJ142
Newly Renovated Non Smoking City View Superior Room With Twin Bed
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Very nice place! Good for first time travelers. Easy access of the location and near mtr. We’ll definately comeback!
Response from Property: Dear Valuable Guest, Thank you for your precious comments and we are happy to hear that you enjoyed your stay with us at Kimberley Hotel. We will retain our hospitality service and hope to serve you again in a very near future. Thank you.
Guest User
No Smoking City View Superior Room With Double Bed
Stayed in Jun 2024
Couples
2 review
3.2/5
Posted on Jun 22, 2024
I think the only plus point is that the location is good. Otherwise its a really old hotel, cleanliness is soso, front desk service is also sub-par.
Response from Property: Dear Valuable Guest,Thank you for your valuable comments about your staying experience at Kimberley Hotel. We regret in hearing that the room facilities and the service were not quite meet your expectation during your stay with us. We apologize for any discomfort and inconvenience that had caused to you. Please rest assured that the improvement will be carried out after our deeply review. We hope this single experience would not prevent you from staying with us and we look forward to serving you again in the nearest future.Thank you.
Anonymous User
No Smoking City View Superior Room With Double Bed
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 21, 2024
perfect location, near to mtr and bus station. definitely will take this same hotel next time we're back. highly recommended.
Response from Property: Dear Valuable Guest, Thank you for your precious comments and we are happy to hear that you enjoyed your stay with us at Kimberley Hotel. We will retain our hospitality service and hope to serve you again in a very near future. Thank you.
Mr.L / 小方
No Smoking City View Superior Room With Twin Bed
Stayed in May 2024
Travel with friends
44 review
3.5/5
Posted on May 24, 2024
The hotel is located in Prime location in TST. The location is a bit far from MTR. Old fashioned hotel with nice service. The only cons is that many mistake door knocking
Response from Property: Dear Valuable Guest,Thank you for your valuable comments about your staying experience at Kimberley Hotel. We regret in hearing that the room facilities and the service were not quite meet your expectation during your stay with us. We apologize for any discomfort and inconvenience that had caused to you. Please rest assured that the improvement will be carried out after our deeply review. We hope this single experience would not prevent you from staying with us and we look forward to serving you again in the nearest future.Thank you.
may de leon
No Smoking City View Superior Room With Double Bed
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 24, 2024
The location is accessible to nearby landmarks. The room attendants are very nice and accommodating.
Response from Property: Dear Valuable Guest, Thank you for your precious comments and we are happy to hear that you enjoyed your stay with us at Kimberley Hotel. We will retain our hospitality service and hope to serve you again in a very near future. Thank you.
Ben
No Smoking City View Family Room With One Double Bed And One Single Bed
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 1, 2024
A nice hotel with very helpful staff. The hotel has upgraded our room to a twin double bed. And as requested, they have allocated us to a newly renovation room on the high floor. The location is excellent, right in the heart of Tsim Sha Tsui, making it convenient for shopping and dining. Overall, it's a good choice for travelers seeking a central location and decent accommodation at a reasonable price.
Response from Property: Thank you for your recent stay and valuable comments. We will continue striving for excellent service and facilities for our guests. Hope we will have the pleasure of welcoming you back in the near future.
Rafiq Iqbal
No Smoking City View Superior Room With Twin Bed
Stayed in May 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on May 10, 2024
Very good hotel. It was clean and comfortable. Hope. Ext time I will stay agin.
Response from Property: Dear Valuable Guest, Thank you for your precious comments and we are happy to hear that you enjoyed your stay with us at Kimberley Hotel. We will retain our hospitality service and hope to serve you again in a very near future. Thank you.
FarahImane
Newly Renovated Non Smoking City View Superior Room With Queen Bed
Stayed in May 2024
Couples
1 review
2.7/5
Posted on May 18, 2024
Costumer services is bad ………… As As As A …. Heheh…..///.././/
Response from Property: Dear Valuable Guest,Thank you for your valuable comments about your staying experience at Kimberley Hotel. We regret in hearing that the room facilities and the service were not quite meet your expectation during your stay with us. We apologize for any discomfort and inconvenience that had caused to you. Please rest assured that the improvement will be carried out after our deeply review. We hope this single experience would not prevent you from staying with us and we look forward to serving you again in the nearest future.Thank you.
Guest User
Newly Renovated Non Smoking City View Family Room with Two Queen Bed
Stayed in Mar 2024
Family
1 review
3.0/5
Posted on Mar 19, 2024
Great location, nice bell service but horrible cleaning staff . The second night after I visited Disneyland at11pm we’ve found some kind of chacoal powder and human hair on our blanket and pillows, afterwards we told the front ask them for replacement but cleaning staff didn’t do anything ,they’re just give us bed sheets to replace by ourselves (i paid 1670HKD/night),i was so shocked by the way they fix this problem.
6/9
Response from Property: Dear Valuable Guest,Thank you for your valuable comments about your staying experience at Kimberley Hotel. We regret in hearing that the room facilities and the service were not quite meet your expectation during your stay with us. We apologize for any discomfort and inconvenience that had caused to you. Please rest assured that the improvement will be carried out after our deeply review. We hope this single experience would not prevent you from staying with us and we look forward to serving you again in the nearest future.Thank you.
Guest User
No Smoking City View Superior Room With Double Bed
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The newly renovated rooms are good and clean. My family satisfied with the service and the location is near in subway station.
Racquel Gementiza
No Smoking City View Standard Room with Twin Bed
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 10, 2024
I really like this hotel. It is very clean and they clean it everyday and replenish some supplies like tissue, water bottes and the towels. Super nice staff. We did enjoy our stay in this hotel though it is only 2 nights but for sure when we go back to HK, will definitely stay in this hotel again.
Response from Property: Dear Valuable Guest, Thank you for your precious comments and we are happy to hear that you enjoyed your stay with us at Kimberley Hotel. We will retain our hospitality service and hope to serve you again in a very near future. Thank you.
J_Jeff
No Smoking City View Superior Room With Double Bed
Stayed in Aug 2024
Solo travelers
62 review
4.5/5
Great
Posted on Aug 15, 2024
Close to the metro station and lots of shops around. Rooms are a bit dated but comfortable and the AC is good.
Response from Property: Dear Valuable Guest, Thank you for your precious comments and we are happy to hear that you enjoyed your stay with us at Kimberley Hotel. We will retain our hospitality service and hope to serve you again in a very near future. Thank you.
D7HAT
Newly Renovated Non Smoking City View Superior Room With Queen Bed
Stayed in May 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Clean and good size room
Response from Property: Dear Valuable Guest, Thank you for your precious comments and we are happy to hear that you enjoyed your stay with us at Kimberley Hotel. We will retain our hospitality service and hope to serve you again in a very near future. Thank you.