Guest User
June 27, 2024
The behavior of this hotel is extremely bad! Don't stay here! Unless you want to be bitten by insects unbearably and accept the hotel's weirdness towards you! I stayed for five days and was bitten by insects every day. It was shocking and itchy. I caught the insects alive in the room and called the room manager to see (with evidence). The hotel deliberately delayed until I checked out and said that they would follow up, but there was no feedback. After communicating and following up with Ctrip customer service, they replied to my two emails with an arrogant attitude. The general content was "We have no live insects in the room after third-party testing, and no guests have reported that there are insects in the room except you." I asked for the inspection report twice, but they avoided talking about it, and there was no apology or even "You want to blackmail us"! This is the attitude of the hotel I spent nearly tens of thousands to stay in!
The following is the details of what happened. Patient friends please read on. I stayed in this hotel for a total of five days.
I was awakened by itching in the early morning of the first day, and five parallel rashes appeared on my right arm, which was extremely itchy.
The next morning, I woke up and found that there were dense rashes on the front of my left thigh. This time, there were more rashes, and the arrangement was obviously caused by insects crawling over. Two or three red spots appeared on the inner side of my left thigh.
On the morning of the third day, I found that the red spots on the inner side of my left thigh intensified, which was a new rash caused by the bites. At the same time, there were several red spots on the inner side of my right thigh. Very! Extremely itchy!
That night, I was psychologically traumatized and dared not cover myself with a quilt to sleep. I slept on the quilt (the quilt was not even pulled out of the bed seam), and slept under the hotel towel. However, on the morning of the fourth day, my left hind leg was bitten again! Densely packed! I couldn't stand it. I opened the quilt and saw many small black spots on the sheets. I immediately called the cleaner to check. The cleaner's original words were "I change new quilts and pillowcases every day." However, I didn't open the quilt all night, so why were there black spots in the quilt?
I immediately contacted the housekeeping manager to check the room. After looking at the black spots on the bed, the housekeeping manager insisted that it was sand and patted them off. But I took photos every time I was bitten to leave evidence, and seeing the red spots on my body at that time, plus my Qiang Lei's request, they agreed to change me to a room (smaller than the original room) on the fourth night because the feedback was in the morning. At that time, she promised to call a third party to check the room immediately in the afternoon and give me the test results in the evening. But then she tentatively asked me when I would leave, and I said before the next morning.
While changing rooms and packing my luggage, I found two bugs under my bed! I caught one of them alive and put it in a mineral water bottle, and immediately called the room manager to come and see. The room manager told me to put the bottle on the bed and wait for the tester to come in the afternoon (the bug was still alive at the time)
However, when I was supposed to give me the test results in the evening, I suddenly received a message from the hotel saying that the third party would not come today and would come to test the next day. I once again said that I would leave the next day and I needed the results. The hotel said that it would definitely follow up by email.
The drama came. After a long-distance flight for a day and a night, I did not receive any response from the hotel. I immediately contacted Ctrip customer service. After the customer service helped me to follow up with the hotel, the hotel sent the first message, without apology, and the attitude was cold. "After our third-party inspection, there was no insect activity in your room, and we will not make corresponding compensation later." I replied to the hotel with all my photos and video evidence, and said that I needed to see the test report. However, the hotel's response this time was even more shocking. "We only look at the report results, and no one reported the bugs before and after your stay." I replied again that I was very dissatisfied with this result, and I emphasized again that I needed to see the test report, but this time the hotel did not respond. Ctrip customer service contacted me later, and the hotel's attitude was uncooperative, irresponsible, and uncompensatory. I have been abroad for 9 years and have traveled to 35+ countries and 80+ cities. This is the first time such a thing has happened. The hotel did not apologize or cooperate with communication. During the stay, the attitude was actively cooperative, and deliberately delayed until I left, and the attitude changed 180 degrees. The operation was amazing. I am still keeping the video of the process of catching the bugs and the time record of the bites. I hope everyone will keep their eyes open. A rare vacation was ruined by the hotel!
Original TextTranslation provided by Google