Marriott's Ko Olina Beach Club

Great property. Ideal for relaxing time. Beach, hot tubs, and swimming pools well maintained. Only con is that they are working on the large pool so that was not available.

Beautiful hotel on Lagoon beach. Wonderful water views, and pools. Plenty of beach and pool chairs. Several pools /spas for both adults and kids. Water slides, Sauna, Steam room. Walking paths to Disney and Four Seasons, after seeing Disney, I think you will appreciate the spaciousness of this resort. Friendly staff. Terrific dining options. BBQ areas. Great gift store , reasonable prices. Appreciated the peace and quiet after coming from Honolulu. Room was spotless.

Our unit was clean but very shabby and dated in decor & amenities. The view disappointing. The washing line in the bathroom didn’t even reach across the tub so was useless. Landscaping quite lovely, very clean beaches & lagoons with plenty of room for solitude if desired. Dining options could be better. We preferred to dine off site where quality/variety of menus/food and shopping were much better.

Our unit was shabby and tired looking. Overlooking a parking lot. No view. Dining options were not very good - undercooked, overcooked and not the freshest.

Very nice, we had two units that connected for 4 adults and 4 children. We had two king beds and two pull out couches. There was a decent kitchen in the bigger unit and a washer and dryer. Our view was of the mountains. There were 4 elevators and we never had to wait to go up or down. I really appreciated there were carts we could load all our bags on and wheel them to our rooms. We also used it after our Costco run. The pools were fun for the kids and the ocean cove had some turtles that were fun to see. We loved Longis. The resort was so nice that we mostly stayed there. We did a day at pearl harbor and shopped in Honolulu, but mostly just enjoyed the resort.

We were really looking forward to kicking off our vacation with a beautiful sunset relaxing on our patio. We paid extra for an ocean view room and wow, just wow….. As you can see by my photos it’s not an ocean view. It was a view of a parking lot and adjacent hotel. After finding this out we went down to the front desk and explained our disappointment. Despite the fact that we are loyal Marriott members and have gold elite status they said the only thing they could do was issue a $140 credit….. for real? So now we paid $620 for a room that was mediocre at best. It’s extremely dated, as my photos will show The front desk individual also made a point to say this is a Marriott’s timeshare property as well, so they couldn’t accommodate our requests. It was clear that those individuals very much take precedence over regular Marriott members. It’s truly unfortunate that we had this experience at the beginning as the rest of the property is absolutely beautiful and meticulously kept.

I wanted to share my recent experience at the Marriott Ko Olina hotel. Unfortunately, it wasn't the most pleasant stay, and I feel compelled to give it a 1-star review. Allow me to explain why. During my time at the hotel, I encountered a rather challenging situation. There was a neighboring guest with noisy children, and despite my efforts to address the issue, the hotel's response was not satisfactory. I lodged a complaint multiple times throughout my stay, spanning three out of the four days. On one occasion, I spoke with a front desk representative (Junka) who assured me that security would handle the matter. However, it seemed that no action was taken, as the noise persisted. The following day, I lodged another complaint, only to be informed by the SAME front desk staff member (Junka) that the noisy neighbors would be checking out that day. Unfortunately, that turned out to be untrue, and the disturbance continued. It wasn't until the third day that I had the pleasure of meeting Erica, a truly exceptional employee. She actively listened to my concerns and went above and beyond to assist me. Erica even took the initiative to discuss the matter with her manager, John, in order to find a suitable resolution. Thanks to their efforts, I was eventually relocated to a different room. I must say, Erica's exceptional service truly stood out. To the lady who worked on 3/31/2024 at 8:00am (Junka), please do better in providing accurate information about the neighbors leaving. It can be frustrating when we receive false information. While I understand that mistakes can happen, it was disheartening to have my vacation disrupted by this ongoing issue. I had hoped for a peaceful and enjoyable stay, free from disturbances. I sincerely hope that the hotel takes my feedback seriously and works towards improving their customer service in the future.