CASTLE Bamboo Waikīkī Hotel

the room we were given 3004 had stains on the wall and after we became sick and took a closer look it turned out it was black mold all over the walls i took a video of the walls and room number .our vacation was ruined and we are home and still suffering from the affect of being exposed to the black mold . We would expect a full refund for our stay as it is not acceptable to expose customers to such a dangerous health hazard !!! If i was the manager i would refund in full asap and have all the rest of the rooms checked asap and abated of mold were required for the safety of future guests. the staff did give us another room but by then we were already very sick. JimRichardson

Good location and ok hotel overall when you know what to expect. Room was clean and seemed to be renovated lightly recently. Downside was a weird smell that you got used to very quickly. There is no room cleaning service inclided. Good value for money.

Room was very nice, food was just ok, could use some updating to property.

Conveniently located, and fairly priced. My only complaint is that the room did not have a desk for working.

Great staff. Eager to help and friendly. Clean room too.

Noisy and not enough parking.

We stayed 4 nights everything was so close easy walking to everything! The restaurant was closed first night no cook? The second night we couldn't get a drink at bar while in pool no license? They did allow you to bring your own drinks in. Staff very nice.

Stayed at this hotel and it was the worst experience I have ever had. & other things in disrepair. Bath towel had make up smudge on it bathroom & make up smudged on shower wall. Informed front desk about dirty shower & towel who told no housekeeping available & it was never cleaned during my stay. I had to clean it myself. Informed the front desk about it & maintenance person did not show up so I needed to phone the desk clerk again the next day, spending time waiting for safe to be repaired on my vacation. The maintenance person complained to me about his sore shoulder when there to fix the safe & his pain about this. The ringer on the phone did not work I discovered the 2nd day of my stay so was not able to get any wake up calls. Hotel guests are expected to take out their own garbage during their stay at this Castle Resort? Front desk staff irritable regarding requests for garbage bags and clean towels. Then experienced various bites on my body about 1/2 way through my stay. Phoned the Front desk clerk about it. Housekeeping came up to my room to lift up the sheets and say to let me know there are no bugs, I let housekeeping know I already checked the mattress, when checked in. Housekeeping changed the sheets. I requested another room. When I returned later that evening I was informed of my room change & spent the night cleaning my stuff, cleaning the room I was moved to, etc. The Hotel DOWN GRADED me to a room without a safe, & the room phone did not work among other things in disrepair during my stay. This room was dirty also. Room phone did not work room & nothing was never fixed even though I reported these things to the front desk clerk, they would just tell me a ticket was sent. I continued to be bitten all over my body from whatever there was in the Bamboo Wakiki Hotel. I also had a sun visor I purchased on my trip go missing from my room. I will be paying off this vacation for a long time. I needed to purchase hundreds of dollars of supplies such as ziploc bags, garbage bags of my own (because the front desk clerk would get upset & tell me you are asking for too many garbage bags), treatments at the *****tore to treat myself before returning home, taking Uber (more cost incurred ) to a lot places to get supplies at Hardware stores, Longs *****tore, etc. I was not able to go on a dolphin excursion & lost money on this. I had to throw out new things I got on my trip to Hawaii, clothing, new rolling knapsack for travelling, other belongs brought from home, hanging toiletries bag, toiletries, & luggage is ruined, lots of belongings ruined and thrown out that cannot be properly cleaned. I used my cell phone initially because I don not like to bother people but was on hold for about an hour & concerned about roaming charges I would incur. I needed to use the phone at the Front desk, the front desk clerk did not allow guests to press the numbers on the phone to the places I called & needed to press numbers for the menus. I woul

We have stayed at this hotel for 15 years. It has gotten very pricey. We stay in a privately owned room. We rent through the owner.Her room is updated and very nice however to cluttered.We could not use the pool for over 2 weeks. It was scuzzy. No safe in the room no barbecue. Homeless person came went in hot tub. One night there was a drunk sitting in the lobby by the front door barfing in a bucket. No one seemed to care about the drunk however they did everything to get rid of the homeless person. It is not the staffs fault.The staff they have work very hard. They need more staff. Shame on us for not reading the contract.She changed the contract without saying anything.She beat us for our security deposit which she has had since 2021. Bamboo is a class C hotel masquerading as a class A hotel