Hampton Inn & Suites Birmingham-Hoover-Galleria

Whatever Has Happened to Hampton Inn? I’m giving this hotel 1 star because the people who work there are very nice. But the hotel itself is old and in serious need of updating: 1. We had the LOUDEST A/C! It was impossible to watch tv when the air kicked on unless you turn the volume up to 45 or 50. Then when the air cut off the tv was blaring. The noisy A/C woke us up several times during the night. 2. The tv was very small for the size of the room and it was very far from the bed. 3. The bathrooms are from 1990 and the tubs have old, worn-looking shower curtains that look like they’re that old. 4. Weekday breakfast was skimpy and offered only old-looking apples/oranges as healthy options. If you look forward to a restful hotel stay when you travel, you should pass on this one.

Very nice , quite and spacious room

Friendly service, great breakfast included. Only issue was that the room was cold when we arrived and it took about 3 hrs for it to warm up.

Very clean. The staff was friendly and breakfast was very good with lots of choices.

I get here to check in and the front desk worker of 2 yrs say to me your card is declining, I say how?? If I haven't given you the card, its different from the card I used to book.(never assume, always ask if the person is using the same card to pay as they used to book.) She say ok the system is ready for you to pay. I tap to pay and she say oh i accidentally hit cancel, we just got a new system, my apologies. I say let me check my account and I show her the amount is pending and she need to process and dont charge the card again. She called her manager Liz and they were convinced they walked thru the process and I will not be charged a second time. Well I was charged a second time , I called the bank they stated they see the charges and stated the business/ hotel need to release one of the charges. The hotel staff and manager blamed the bank and stated they only see one charge, the other disappeared.They also stated that the solution would be for me to check out the hotel for the charges to clear, but I couldn't actually stay in the hotel after they processed me out!!! And go where? Im from out of town! The staff member stated she was the only employee working front desk and its hard because when things go wrong others have to wait. Yes there was a line of people that had issues and others that needed to be checked in. Oh and I had to be moved due to my first room tv didn't work, but as soon as she moved me she checked someone in that exact room. Last time booking here!

My husband and I drove 9 hours to Birmingham, Alabama for a family medical emergency. The first night we stayed directly across from Woodward Baptist Hospital at the Marriott Courtyard. The offered a hospital rate $233.00 We liked it very, much. No available rooms the next night. We contacted several hotels for availability, nothing was available. We finally found the Hampton Inn Hoover Galleria hotel, the price was over $200.00 for this night. Upon entering our room at the Hampton Inn Hoover Galleria we saw the curtain. Half the Roman shade was higher than the other. There was a metal bar hanging out of the curtain leaning on the wall next to it. Impossible to close. The Hampton Inn staff knew the curtain was broken. They didn’t care or they would have fixed it. The room had been cleaned and prepped for guests. They were aware. We were too tired to deal with a broken curtain. We were at the hospital until 10:00 pm then drove to the Hampton Inn Hoover Galleria. I called the front desk before checking out to let them know. They said they would send up maintenance . Maintenance arrived but couldn’t fix the Roman shade. I complained to Hilton. Hilton called the front desk, who again suggest maintenance. At the very, least a Hilton property could have apologized for the trouble. Our room was over $200.00. We expected curtains to close. Bottom line. See photos. Stay someplace else.

They were Kid Friendly helpful our room was very clean and Sanitary you noticed and smelled that upon arrival very nice hotel and it wasn’t expensive

I really enjoyed my stay. Hotel was nice quiet and clean.

Not bad operation and value for money