Trek22599070640
February 28, 2024
We booked this hotel through their website and there was no indication that the hotel was undergoing renovations. We arrived after driving for 8 hours and walked into a complete mess. Workers were in the lobby area laying carpet, sanding, etc. The entire breakfast area was blocked off with poly and a meeting room was being used for the breakfast area. Tables and chairs were sitting on top of the plastic covered floor. We asked the desk clerk for a quiet room away from the elevator. We got to our floor and the room she assigned to us backed right up to the elevator. There were noisy fans blowing down the hallway. It smelled like glue and paint even in the room. There was dust from remodeling on the furniture and the toilet bowl was stained. The front desk clerk was not helpful at all and when we mentioned leaving she said she couldn't guarantee we would get a refund. I called Hilton and talked to their customer service dept. They did agree to issue a refund so we left and found another hotel close by. Hilton should be aware of renovations and always indicate this on their website. Had we known ahead of time we would never have booked this hotel.