Hyatt Place Birmingham Hoover

Very clean and the staff is friendly, conveniently located close to freeway, we would stay again if we were in the area

rude receptionist working on Weekend no baggage holding serious noisy room next to elevator

I had the wonderful opportunity to work with Jamonica. Her expertise and level of hospitality totally blew me away. I happen to work for the company that’s known to provide superior customer experiences and she did just that for my family. Thank you

The service was excellent, very comfortable kid friendly, the breakfast excellent never seen a continental breakfast spread like theirs it was exceptional I recommend the stay to everyone.

It was right across the street from shopping and close to dining.

Shower curtain was dirty. We had double bed, only one bed was made by housekeeping. Housekeeping left 2 towels, but no was cloths or hand towels.

The staff are very friendly and helpful. The room was spacious and comfortable. The breakfast was great. It was very convenient to the shops across the street. We were just disappointed that the pool wasn't open. I would highly recommend!

The hotel is in ill repair and needs to be updated and renovated. I was given a room with filthy floors, both the carpet and the hard floor were dirty. The sofa had staind that I would not want to begin to imagine what they were. My shower literally had a hole in the wall of the shower, there was mildew and mold all in the shower. The front desk clerk initially told me they were booked to capacity so there was no other room that she could put me in. She offered to have housekeeping clean the room as though I was going to sleep in that filth. I requested a refund was told I could not receive a refund and I have paid for two nights. When I asked to speak to a manager I was told the manager was not on duty and the clerk offered to call her supervisor. After that call I was told I would be refunded for my full stay because I told them I was not staying in that hotel. After sitting in the lobby for over 2 hours while the clerk was working on the night audit she was finally able to refund me for one night. She said the manager would refund me for the next night the following day. As of now, which is 2 days later I still have not received that refund though I called the manager yesterday. Initially and speaking to the manager she acted as though she had no clue what I was talking about right and then she inquired didn't I stay for one night. I was literally in the room for less than 10 minutes. The clerk was unable to actually check me out of the room because the audit process had to run before she could complete the check out, at least that's what I was told. I am thoroughly disappointed with the service I received. I am thoroughly disgusted by the state of the hotel and the fact that they would put people in these rooms looking like this. I spent a total of almost 4 hours in the lobby waiting for the audit process to complete so I could check out of the room. The clerk said she had to wait for this process to finish before she could actually check me out. As I was sitting in the lobby looking for alternate accommodations, the clerk then inquired if I had located somewhere to stay because she could not allow me to continue to sit in the lobby.

Very comfortable room, very spacious. Fresh fruit and eggs for breakfast.