North Jakarta Hotels with Hot Tub

While our overall stay at Oakwood Jakarta was enjoyable, the lack of a warm welcome was disappointing. The receptionist working between 8-9 PM on October 17th, 2024, wasn’t friendly or smiling, which left us with a poor first impression. She also didn’t provide any information about the hotel’s facilities – we weren’t told how to access the pool, the restaurants, or any other amenities. It felt like we were left to figure things out on our own. This was especially surprising after spending 10 days in Bali, where everyone went out of their way to smile, offer help with our bags, and make sure we were comfortable. At Oakwood, no one even asked if we needed assistance with our luggage. Despite the disappointing service, the hotel itself was great. The room was spacious, clean, and very comfortable. The location is also a huge plus – just a 10-minute walk to PIK Avenue and around 23 minutes from the airport, making it super convenient. If the service at the front desk were improved, this hotel could easily be a top-tier choice. For now, I’d still recommend it for its comfort, location, and overall facilities – just be prepared for a less-than-warm welcome.

A great hotel with clean amenities and a good breakfast selection, however, the reception wasn't too accommodating to our requests. Firstly, upon checking in, we were given 2 rooms side by side but were given a third room at the other end of the building. Even the porter who was transporting the luggage ended up panting upon reaching the room. When we requested a room closer to the lift/elevator, we were surprised that there was an available room right across from our first room. The second issue was concerning our request for a late checkout, i.e., from 12 to 1 pm. When we approached the reception with our request, we were told to request it on our last day and not a day earlier. When we did that, we were told that we should have made our request earlier! Also, we were informed by the manager at the reception that our request could not be accepted as the hotel was running at full capacity. When we explained our reasons as to why we needed the extention (7.55 pm flight and to say our prayer at between 12 - 1 pm, we were given an extention for just 1 room instead of 2 rooms (the 3rd room had already checked out at 10 am). We were asked to share a bedroom with another couple for the 1 hour duration, something my husband was reluctant to do due to privacy issues. We ended up checking out slightly after 12 pm. Needless to say, we were unhappy with these 2 issues which could have been easily resolved if the reception had been more accommodating and receptive to our requests instead of saying a definitive ”No”. This would be our first and only stay at Novotel Mangga Dua Hotel.

The name is hotel, but it is actually a residence. Personally, I think that a room that is too big is meaningless, so I think that this kind of interior design is cozy and nice. I am especially satisfied with the cleanliness. The blankets and pillowcases smell fresh, as if they were just washed. The only thing I regret is that there are no English or Korean instructions, and since it is exclusively for Chinese people, all the charging cords are Chinese voltage. A converter is needed. It takes 20-30 minutes to get to the airport.

My boss has stayed at Swissôtel Jakarta PIK Avenue multiple times now, making it his preferred choice whenever he’s in Jakarta. The consistent quality of service and attention to detail have left a positive impression. The facilities are well-maintained, offering everything from comfortable rooms to great amenities that cater to business needs. Its convenient location also adds to the appeal, as it’s close to key areas in Jakarta, making it easier for him to navigate his busy schedule. Overall, Swissôtel Jakarta PIK Avenue has proven to be reliable and ideal for business travel.

We requested for connecting rooms for aged parents. They graciously upgraded one of our rooms so that they can be connected. ray from front desk was very helpful. Overall the service has been outstanding from front desk to breakfast to housekeeping and concierge. Will definitely return to this hotel for future trips.

Small hotel with 2 floors only but the corridor was long and seemed like lots of room. Very conveniently located next to a big mall. And the room was comfortable with basic amenities. Value for money!

Apart from the facilities, the hotel is fine for a 3 stars. The facilities are dated, they are spacious and has a good balcony view of the lake. But every time one walks into the room to you have the strong old carpet smell from cigarettes smoke. The gym equipments are really dated and some of the dumbbells have rusts on them. Equipments looks like a last century gym.

Stayed here while being ill to isolate from family members. the star of this hotel is definitely the staff. from very friendly and supporting receptionists which help you day and night with all the things you might need or ask for to the amazing housekeeping. Budi randha (housekeeper) in particular made this stay so comfortable as he prepared the room quickly, super clean and organized while still leaving a smile on our face with artistic towel figures everyday. In a 1 week isolation with just my BF and I this was a very welcome surprise.

The room is very clean and full furnished in term of washing machine, microwave, refrigerator, etc. so, it was quite helpful especially for the ones who needs laundry.

Extension frim the previous booking. Not much to sau. I'm glad she's happy.