The Continental Hotel, Heathrow

We have recently stayed at The Continental for one night and was thoroughly impressed by the exceptional service provided by staff and manager. The staff were incredibly friendly and helpful, even providing us with a complimentary room upgrade. They assisted with our luggage and made every effort to ensure our comfort. Despite our short stay, their hospitality left a lasting impression. I highly recommend them for anyone seeking a memorable and enjoyable experience.

Stayed here for one night - would not recommend this hotel. The rooms are dirty, very poor decorative finish, tv wouldn’t work, toilet wouldn’t flush, the rooms smelly of curry. Most uncomfortable bed I have stayed in. They have limited parking so I asked if they could advise on another car park and they said no. Not a pleasant stay.

Lovely stay. Lovely room, spa and restaurant and I have left a more thorough review on google. The 29 bar and restaurant was lovely. My only criticism and the reason this is not 5 stars is that we had no where to sit initially as the football was on and if hotel guests are wishing to eat or have this included in their package, it should be priority that they can sit and eat instead of this space being filled by others who are drinking and watching the football. Other than this, we did eventually obtain a seat, food was lovely, fresh, well cooked. Waiting staff were so pleasant and attentive. Enjoyed the food. Breakfast was flawless, absolutely delicious, the tiny potato waffles were amazing, I could have eaten several more! Thank you for your contribution to making our trip special!

The Spa is definitely 10/10 if you’re around this area would definitely recommend, very friendly. Hotel itself is average but the hotel staff do try and help you. Pool and jacuzzi is very convenient if you want to relax.

I am so disappointed with The Continental Spa customer service. I bought 3 spa packages for a total of 5 people on the 24th of October. The packages included a two course meal in their restaurant, which added an additional £20/£30 to the price per person, totalling £110 extra for the food. Unfortunately, I received a call one day later stating that the restaurant was full on that day, so I requested a refund for the food element of the package which they said they would grant for me. HOWEVER, when I contacted them one week later asking about my refund, they claimed that they had no idea about my request and wasn't aware about the restaurant being full on the day. I've yet to recieve a refund and the general response and handling of my case has been slow and extremely frustrating. First I was told that my refund will be processed, and when I followed up a day later, they said they were getting in touch with the venue which implied that my case was still being investigated. I have asked for my case to be escalated to a higher management and am currently awaiting a response. This is so disappointing as the services and facilities were fine and my family were happy with the massage treatments (my own massage seemed a bit rushed, but overall, a good exeprience). However, after all the debacle regarding my refund, which should have been pretty straightforward, I will NEVER come again, nor recommend this Hotel to any friends or family. I would advise that you think twice before booking with this hotel.

I wouldn’t recommend anyone to use this hotel as customer service was absolutely pathetic and they took ages to serve us and unfortunately my family booked a few days stays and literally we found a Rat in a room and they were completely helpless as I have call them several time but they didn’t bother to turned up in a room so over And I have attached few photos as well so you guys can see over all 10 out 1.

Clean

Good experience, do recommend the steam room and sauna.

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