Civic Hotel

My breakfast marmalade pot had been chewed through by vermin. I raised it but never got a call back. I didn’t notice until I took the last scoop.

Wasn't there long enough to be able to comment. It served a valuable purpose and so I was grateful for the availability at short notice and convenience provided.

Where do I start arrived early so couldn’t check in which is fine so asked could they put my bags in my room for us as we were off to winter wonderland and had to catch the tube with there being laptops iPads etc in bags they assured me not to worry and I could check in later, got back at 7pm to find all doors open bags still where I left them no one in sight, I rang intercom 3 times then resorted to ringing mobile number on wall, then the rude angry man appears asked me to pay 1st then says I need a passport to book in nothing had stated this previously so I hadn’t got anything his attitude was tough drive back to Manchester and get it all he would say was I’m not going to argue even when I tried to show him all the emails which never stated any of this he wouldn’t even look eventually got family to send me a photo the room was freezing cold and when I went for breakfast I was greeted by another guest holding up his marmalade pot that had been nibbled by Roland rat horrible place horrible night staff

Was not happy for them to photocopy my driving license found a old work I’d. Basic but ok for the price.

We stayed here for one night recently. The walls are paper thin. There was banging, crashing and shouting almost all night long.

Welcome was warm and helpful. Rooms show some signs of refurbishment though the passage ways were uneven and slightly dangerous with the walkway carpets that were laid down.

This stay was not as advertised. The building doesn’t even look like the photos, the room definitely didn’t look like the photos. It was clean but tiny and felt like a hostel. Fine if you’re on a budget and close to the Piccadilly line to get to Heathrow.

The room was very noisy and very warm. The bed was of bad quality, with no support at all. Did not enjoy my stay here.

The hotel was very convenient, with free parking and close to the London Underground. However, the room was small, smelled of smoke, had bare screws protruding from the wall, chipped furniture, an odd decoration surrounded by masking tape; over all it seemed thrown together and unfinished. Although the description said that breakfast was available, it was not. The staff were helpful. For a cheap stay with free parking, it offers basic accommodation.