Guest User
June 28, 2024
This is an absolutely gorgeous property! I actually stumbled upon this property after an initial plan to stay at another Hyatt property. For many reasons I ended up leaving that property immediately after check in and proceeded to this gem. The service is top notch and definitely ranks as some of the best service experienced during domestic travel. The front desk team was probably some of the most helpful and genuinely nice staff that I have encountered. Tiffany was amazingly understanding at checkin when I explained the situation to her at the other property and was extremely accommodating when she did not have to be. At checkout, Kaneshia ensured that everything was in order and answered all of my questions regarding some charges that she assured me would be removed (and they were). Sol 7 (the restaurant) was also great! After only having one meal there I was greeted the next day with a smile and by name. Amazing customer service all around! The room was impeccably clean and very modern with great amenities. The roof top pool was awesome and the gym facility allows for a pretty decent workout. I am a Hyatt globalist member and their benefits generally include late checkout, breakfast at Sol 7, an upgraded room if available, and early check in if available. I received all of these benefits. I cannot wait until my next trip to the area as I already know where I will be staying!