Spark by Hilton Houston Bush Intercontinental Airport

This is a newer property and the management is clearly not equipped to handle unusual circumstances. I arrived the afternoon of a storm and the hotel had lost power. Because I had checked in the night before, they told me I would still be charged for the room. There were three employees standing at the front desk doing absolutely nothing, yet not one of them made ANY efforts at all to assist me or other guests in the same position. I ended up calling around until I found a hotel with power and availability. That alternate property (also a Hilton) informed me that they get a steady flow of guests from the Spark due to customer service issues at Spark. I’d suggest avoiding this property.

The property is fairly new so it was clean and staff was polite and professional. The airport shuttle was excellent. Breakfast need a little more selections. Overall wonderful stay.

Very friendly staff. Clean rooms and nice restaurants in area. Breakfast is bagels only with coffee and juice.

Staff was very nice and informative

The positives Location - location was ideal if you are passing through flights in which our case it was. Rooms- the rooms were nice and clean and so it was the rest of the hotel. The negatives Shuttle service- They say they offer a complimentary shuttle service to the airport. Note- it only takes 6 minutes to and from the airport. However, in our case they made us wait for more than 50 minutes and never showed up. We end it up taking Uber. The employee at the hotel said she doesn't know the location of the driver and she respond it " some people take Uber some wait." We had to call ahead in which we did but never was I provided with the service they offered. Employee- I am a member of Hilton program so I used the app to check-in as I didn't want to talk to anyone at this point. I chose the room and said that I had to wait for my digital key. The means I had to wait for the employee at the desk to check me in. I Never had a problem with this until now. As I wasn't given a digital key yet I had to go to the desk. Granted I was mad because of the shuttle situation earlier. So, I wanted to verify that we wouldn't have a problem the next following day. The employee "She" being so lovely not! with her earphones plug in so I know she is only listening to half of my story. She tells me I am not checked in. I was, really? cause I already chose the room and all. I know I am not lady! I been waiting for you to approve my digital key but now I know you haven't done it because I see you busy watching something on your phone. Once I get to my room the room had an awful smell so I went to the desk again to change rooms. What do I see? I see the employee busy watching on her phone not acknowledge me that I was standing there. After a few seconds of waiting she doesn't even apologize and just looks at me unbothered. I told her the room that I had has a funny smell and I want to be changed. She does! but while she is doing it I read a sign from this brand saying that " We're proud to offer delightfully practical stays where every guest can shine. so if any part of your stay didn't' give that Spark, we promise to make it right- Guaranteed." Yeah right......I am getting a spark alright but not the one they say. After getting a new room which this time it smelled good. I called to change the hotel shuttle to an earlier one. After changing the time she hasn't acknowledge me of the change it just got quit on the other side. So I said is that it? do you need my name, room number or something. Completely nasty she responds well didn't you said okay already?. I was so pissed by her respond and her attitude but I was here already and tired. The next morning we get up early for breakfast and my mother asked her kindly where was breakfast. With her earphones plugged in she just points out with her finger where breakfast was and nothing else. Once, my mother tells me this! as I was eating, I see our lovely woman working at the de

This hotel looks like it opened last week. Located very near the airport. So new and nice. Only complaint was their system failed to make my wake up call. Fortunately I was up. Airport hotels have 2 main function besides providing a bed: Wake up calls and helping get you to the airport. They failed on count 1. Shuttle service is fast and efficient. I tipped heavily. Recommend this for an overnight at IAH Airport!

The check in was slow. With desk staff that seemed to not want to be there. The room was fine. Decently clean, curtains could have been darker. Bed was comfortable enough for a few hours of sleep before a flight. The bagel bar had stale coffee and hard bagels! The desk staff had told us at check-in that shuttle ran every 30 mins. Just come down. But, NOT the way it goes. Be sure to Schedule your ride! After a short delay the shuttle was called. Nice ride to the airport.

Stayed here for 1 night for business. As others have written, it’d a recently renovated hotel and has a very clean look and feel to it. My stay could have been better though. Pros: Close to airport – less than a 10 minute drive away. Clean, spacious rooms Fast, reliable WIFI Free parking Free coffee in lobby. Would be nice if they also provided hot water (for tea) and filtered iced water. Snack bar where you can buy drinks, snacks, sweets, etc. available Cons: My north facing room was brightly lit by the parking lot lights at night. Larger blackout curtains would help. Breakfast leaves a lot to be desired – just bagels and muffins that are individually wrapped. Gym was the biggest letdown. No dumbbells/free weights. Just a few machines. I was hoping to get a workout in but could not since they didn’t have any dumbbells. I probably would not stay here next time.