JW Marriott Houston Downtown

I never imagined that JW Marriott, positioned by Marriott International as one of its most premium brands, could be so poor. The room is very small, not as small as a boutique hotel, but as cramped as a low-priced hotel, and the decoration has no style at all. With the personality and generous and comfortable feeling that the hotel should have, any Atour in China can knock down this JW Marriott. But the hardware is a small matter, and the service attitude is a big problem. The whole team seems to be playing haha, like a group of middle school students doing social practice, not to mention the warm service that a hotel of this level should have, and there is not even a basic reliable service. Because of the hotel's problems, I changed rooms three times in total: in the first room, there was a giant pillar standing in the middle of the room. It was a giant pillar! What kind of poor interior design is it to design a room with a giant pillar in the center? I requested a room change as this clearly did not match the room description. Well, the second room, there is a ruin outside the window, so I changed another one, this hotel is feasible, and gave me another room with a ruin outside the window! I called the hotel again, and the hotel said that this time they can definitely arrange it, and told me to go down to get the key card, but when I got to the lobby, something funny happened: the front desk asked me what to do (God, Didn't you ask me to come down to get the room card?), I said I wanted to change the room, he asked me if there was any problem with the room (God! Didn't you say that it could be arranged as I asked? I don't even know where the problem is. , how did you arrange it? Who the hell am I calling?), after that, he gave me a giant pillar room... Actually, I had already told the hotel my room preference the day before check-in, but this hotel The hotel decided to ignore it completely, and the farce came later. Really... middle school students aren't so casual about doing things, right?