Fairfield Inn & Suites Houston Intercontinental Airport

It was a bit of disappointed that there was no restaurant opened in the hotel, we have to walk about 5mins to nearby hotel for dinner.

Free breakfast coffee, water is good. bad thing is only one Dixie kitchen restaurant nearby. Fee airport shuttle pick from/to airport. but need to call shuttle car when arrive to. airport. it need to wait 1/2hour, n spent 15 minutes ride.

Initial impression with front desk was very positive and welcoming. We were in Houston to attend a family member’s funeral. We had arrived early so we asked if it would be possible to check in early to which she was able to make that happen. Upon entering our room, it was clean and welcoming. Since we were traveling with other family members she was also able to get us rooms close together. My only complaint is that my bed’s mattress had a significant dip in it. The bed my mother was sleeping on had a smaller one. When I went to the front desk the next morning, the same girl that had checked us in was at the front desk. When I told her about the mattress she came across as having an attitude. At that time I told her that I had paid too much money to sleep on a bed like that. I told her the dip on my bed was so significant I was surprised that housekeeping was not aware of it or that others had not complained. At the time she looked over at another lady at the front desk - she happened to be a lead of housekeeping. She then interjected that I did not have to move rooms. She said she would replace the mattress on my bed and rotate the mattress on my mother’s bed. She then explained how the pillow top mattresses were an issue because you could not flip them like traditional mattresses instead you could only rotate them. She also stated that dips in the mattresses were a common occurrence due to only being able to rotate. She was able to take care of the issue.

Safe

Booked a family suite. When asked for the blanket, gave me a bedsheet. Not going to come back to this property. First day of stay, the Breakfast counter was emptied by 9.50 am. She was very rude when asked the time for breakfast was till 10 am. Never going back to this property again.