Country Inn & Suites by Radisson, Houston Northwest, TX

Worst hotel I have stayed at! Room stunk, carpet was disgusting, bathroom had towel rack missing. We did not stay at the hotel, we found another hotel.

There was crayon markings all over the wall, the shower was falling apart and peeling, the bathroom door had been kicked in and put back together by what looked like a 12 year old. The ceiling had obvious water damage, carpet very old and dingy. We showered on towels to avoid standing barefoot, and no one took their shoes off on the carpet. Staff very nice though.

it is just an average hotel, services was fine

Very friendly staff, and quiet hotel. The room was clean but they need a little updates in the bathrooms. Also the carpet in the halls needs to be replaced. Wasn’t too impressed with the very small breakfast but it wasn’t too bad either. We’d stay again for a night if needed.

NASTY ROACHES EVERYWHERE SUCCS WE PAID TO NOT EVEN STAY THERE AND NO ONE CARES, A WASTE OF MONEY! SO DONEEE

Woke up to roaches on my bed. Communicated (With pictures) this with front desk and they refused to give me refund. Very outdated and old

When we first got there it smelled like cigarettes and then once we were checking in the girl from the front desk told us we had to pay a security deposit which was never mentioned when we booked the hotel.Once we payed the deposit we went to our rooms (we booked two rooms btw) one of the rooms smelled like straight up cigarettes so we went downstairs to request a new room and which was changed. Once we were checking out we asked for our security deposit (because it’s supposed to be refundable) they tell us we never payed it and it wouldn’t be possible. We were like why if we payed it and it’s supposed to be refundable they told us we had to wait and come back from 10-2 (mind you we were trying to leave at 8 because we live 5 hours away) and they were just telling us that we never paid. After an hour went by they finally gave us our deposit back and we left. Will never book here again!

I have stayed at the hotel several times over the last 10 years. However, I had not been there in several years and I have to say, it has really gone down hill. The carpets in the 2nd and 3rd floor hallways look as though there was some acid spilled on them. The bathtub in our room would not stop running and the tub itself was very yellow stained. You could see they had put some tyoe of coating on the tub to update it, but that had also peeled off. One of the dresser was in terrible shape. Broken drawers and splintered wood. The AC worked ok, but it was very damp in the room. That is a typical trait in Houston humidity with rundown hotels. The carpet had not been vacuumed very well. There was plenty of dirt and other debris (hair) where the carpet meets the bed frame. The only thing I can say that was acceptable, was the coffee and the lovely lady tending to the common breakfast area. She greeted me with a smile and was very quick to help clean the spill from my coffee when the lid accidently came off. This hotel used to be one of the best in the area. Not anymore. Next time I'm staying in the area to visit my kids, I'll spend the extra money to be on the south side of 290 by the restaurants.