Excursion56231192162
April 26, 2024
Location near the airport is convenient. Lobby and lounge are nice. The room was really crappy. The king bed was so worn I had to sleep directly in the middle to avoid feeling like I was in a deep bowl. They gave me a room for wheelchair guests without even telling me (I had booked a regular king room) so there was no counter at the sink to put anything and the layout was uncomfortable and awkward. The windows were permanently fogged up so you could barely see outside. The shower head was broken - it was left hooked on the edge of the soap dish with no way to hang it to take a shower. I literally had to use the cord from the hair dryer to tie the shower head in place so I could take a semblance of a shower. I would have asked for another room if I had noticed the shower situation last night. This is a really bad way to treat any guest, much less a frequent traveler and loyal Marriott Bonvoy member. What bothers me most isn’t the crappy room, it is the sneaky “bait and switch” approach used to put me in a room type different than what I booked without asking or telling me. Shame on you Sheraton North Houston IAH!