Gwendolyn
November 29, 2023
So we had a reservation booked from 7/5-7/8 we checked in and paid went to our room and within10mins saw roaches in the daylight! We immediately took pictures then went down to talk to the manager on duty - showed him the pics and asked for a refund. He said he would refund us and apologized. Well it’s 11/28 and we still haven’t received our refund.
Called ******* to see if they could get our money back since we booked thru them and they said they would call the hotel and get our refund. Well today I get an email saying they will not be refunding us our money per the hotel. I would never stay here or book thru ******* ever again spend a little more money to get quality service! Read the reviews about the roaches I wish I had before booking!