La Quinta Inn & Suites by Wyndham Houston West Park 10

Stay was ok. Some of the amenities can be improved. Pool area was not accessible!

Great customer service. The facility could use some maintenance and a few updates. The outside looks very unkept. My room appeared clean but it smelled of strong chemicals, maybe bug spray. Only outlet to charge electronics was in the bathroom. The outlet on the desk did not work.

Poor customer service is the overall reason for the rating/When I arrived it looked more like a prison with a big fence around the building but i seen this at Hampton inn too the big fence so I asked to see the room before I booked a reservation. The first room had a bad odor but did appear to be clean just dated. The second room had no odor and smelled good/there was a febeeze airfresher on the AC unit that made it smell okay. So rooms are hit or missI went to possibly park in back and it looked it hadn't been cleaned trash throughout the parking lot that should have been a warning but I wanted to use my points to pay so looked past it Then I used points to stay for free/so the lady at front took a $50 deposit via my card no problem/the next morning I recieved an alert it had posted to my account. When I checked out i ask about how to get the deposit back since they never actually posted in the past and was given the run around about talking to the manager who was unavailable/so i called back and was told the manager would be in at 5pm called at 5pm and was told the manager isn't working now/and that the person who took my deposit didn't have my card information in the system so they cloud not refund my deposit and they would have to ask the manager how to do it and i would get a call back I still have not got the call/it seems like a scam or front worke not trained correctly and need retraining

I booked one night for relaxation. I did not stay due to noisy occupants. There was a lot of yelling and arguing. I didn’t feel safe bringing it to the front desk’s attention either. The room was clean.

A roach came out of the fridge area.

Old property need updating

This place has seen better times and is in need of serious updating including a good clean up of the entry. Breakfast was decent but spoiled by unprofessionally loud and wisecracking conversation of hotel staff mostly by cook/food handler; Annoying. I had a pet cat and the room I was assigned to.has 2 heat activated deodorizer attached to the heater/ac vent, that was on on high power as you come in. The smell was so strong it caused headache and nause. Carpet on hallway smelly dirt. constant water like running noise an on and on and on...dissapointing. Would not recommend.