The St. Regis Houston

It was nothing less than amazing. The staff is great. Customer service is definitely something they work hard on.

Great Romantic Getaway.

St Regis Houston is in need of update. The overwrought decor is showing its age. The food at the bar is unhealthy and uninteresting. There’s a certain type of pretentious style that’s a faux fancy, George W Bush, isn’t this a nice place that characterizes the SRH. Bonvoy- hello, hello, the 90s are calling.

From the moment we arrived at the St. Regis Houston we felt welcomed and appreciated by every staff member we encountered. The answer to any question or request was yes, and what else can I do for you? Truly a testament to staff members in every depar**ent who care about the customer experience. Our upgraded Astor suite with connecting room was wonderfully sized, as was the additional room we booked for a family member. This is not a flashy glitz and glam hotel, and it does not have the most modern updates, but it has a refined elegance that felt like an escape from reality. We won’t hesitate to stay here again when back in Houston.

Great service and extremely polite.

It was very nice. However, I did not like the fact that dogs could stay in all of the rooms. I thought there was a designated space in the hotel for dogs to stay in. My son is allergic to dogs.

Every single staff member encountered was amazing from valet to check-in to room service. Very friendly, attentive, and helpful. Room service was excellent. We ordered the salmon, a burger, lobster bisque, and salad. I booked a King Deluxe room and wasn't impressed upon entry. The room smelled and looked a bit dated - not the crisp, refreshing feel I'd expect here. The carpets could use a good cleaning. The bathroom tiles, toilets, walls, looked and felt old. Had to hold down the lever on the toilet for a proper flush. The iron had burned on material which stained my husband's pants when he tried using it. The pool steps, corners, and crevices have a rust like, hard water staining going on. Lots of debris and leaves in the pool - possibly from the wind and rain the night before. Nevertheless, didn't make for an inviting swim experience. I opted to lounge poolside. Another little zinger is that we paid for oversized valet because we travelled with our truck and trailer. The valet wasn't experienced in handling the trailer, so we parked and retrieved our own vehicle during our stay...yet paid the full valet charge. Not a biggie - and we never mentioned this to the hotel, just thought I'd mention here in case you're parking true oversized vehicles. I'd planned to be here next month but decided to cancel those reservations. Although the staff and food were great, I wouldn't choose to stay here again because of the accommodations.

Very nice hotel.

I got robbed from my hotel room in St Regis Houston. DO NOT STAY HERE. We had 3 rooms for 1 night. 2 of the rooms have missing items. This is not a coincidence. I had my rolex watch and my jewelry bag go missing from my backpack and my friend has his Hermes belt gone missing from his room. This all happened when we left the room to go to dinner. Hotel isn't sharing the camera footage or who badged in to our rooms with us. This is the most frustrating and invasive accident. VERY INSECURE AND DISTURBING PLACE. This hotel cannot be a St Regis or be a part of Marriot Bonvoy. Horrible horrible horrible.