Spark Suites Hobby Airport

We will never never ever stay at any Comfort Inn this was the worst place that we ever stayed at my wife had called before we arrived there if they had a safe in the room she was told yes in all of the rooms when we showed up the pool area was under construction it was never mentioned about that online when we did the reservation when we arrived the day to check in we was waiting for 20 mins for someone to help us we was told by someone that was in the lobby at the time to yell for someone the manager come out of the office and said he was on a phone and that the person that was supposed to be in the front was coming in late so we finally checked in the first room that we got had cigar smell in the room that was every every strong and the air conditioner was not working so we had to go down stairs to tell the manager so he gave us another room we was supposed to be there for 6 days we checked out in 2 days also I had a fall in the shower that I had hit my head 3 times hitting the shower wall and hitting the corner shower and the shower floor I never mentioned it to the manager or to ******* we decided to check out that day I tried to get refund for the 4 Days that we did not stay and was denied the staffing there SUCKS O I forgot to mention the that manager pleaded for us not to give a bad review that he would offer us free breakfast for a couple of days LOL 😂 nor will we be using ******* anymore it was a very very very bad experience all the way around.

Myself and some collogues stayed here mid September. I was told my card would be charged $10 per room for incidentals, for a total of $40 for 4 rooms. They charged my card for an extra (5th) room ($239.55), even though the 4 rooms were already paid in advance. After viewing my banking app, I went down to consult with both front desk managers, along with the staff woman who input my information. After several moments of rude interruption regarding my concerns, they instructed me that they did not have control over what "the system" charges to my card, because it is not a manual entry. I asked for an itemized receipt, and after printing a copy of a simple 1 room charge, I asked if I could keep it for my records. The manager took the receipt from my hand, ripped it up, and told me "No, you can get your receipt after your stay". He then quickly proceeded to walk to the back where I could not speak to him any further. I begrudgingly left for my room, and quickly called the Choice Hotel customer service number, where they told me that no one except the hotel and its managers could apply a payment to a card on file, and the managerial staff controls the amounts debited from a guest's bank account. After feeling a strong sense of fraudulent activity, I took it upon myself to take pictures with room keys of all the rooms' snacks and drinks that were charge-worthy before I checked out. I also made a quick file of my collogues' names that stayed with the organization within the hotel. A hotel room sleeps 3 people, and out of 4 rooms that were rented, 10 total guests accommodated the rooms (12 would have been considered maximum occupancy). After checking out and flying back home, I noticed that the hotel had reimbursed my account $117.23, but still left $122.32 unaccounted for. I have been getting in contact with their partner, Choice Hotels, to build a lengthy, detailed report and have been hoping to receive an explanation for the money withheld. After building my case, I have called the hotel multiple times to ask for an itemized receipt for the $122.32. The front desk manager ("Jay") will not accommodate my request and refuses to allow me to speak to the General Manager, Jahn. I have the general manager's email address and phone number with extension. After some time taken today with Choice Hotels' customer service, I was told the General Manager categorized my expenses under "Unaccounted Guests", and "Snacks". They still refuse to provide me an itemized receipt, for which they know I have proof for expunging the extra charges (after receiving notice of my detailed report). This is no longer a matter of $122.32, but more of a matter of principle for the way I was unrightfully treated during my encounters with the front desk and front desk managers. I see a slew of other reviews claiming the same sort of fraudulent activity. I will raise this issue as far as I can, and if need be, will be filing a police report and consulti

The worst experience of my LIFE! I don’t even know where to begin!!! Let’s start with the fact that Jahn De Kuhdikine (refused to give me his name for police report, had to dig for information for DAYS) was racially profiling my husband and later told him go back to AFRICA. ARE YOU JOKING?? Gave me multiple fake names due to fraudulent activity. I have been ROBBED of over $550! Maintenance man And Jahn went into my room without permission (room paid for, still checked in), packed all of my very valuable items into a large trash bags and threw it downstairs. Whilst retrieving my items, I HAD DISCOVERED MY DRIVERS LICENSE WAS STOLEN from inside of my wallet!!!! The incoherent lady at the front Mercedes was literally a joke! Why are you even employed??? My husbands ps5 cords, (packed up in a bag) were also stolen as well as 2 pair of my undergarments… I got charged $97.73 3 times for one night, $64 for “snacks”, $184.39 for another night! TWICE(stayed approximately 12 days). And the second charge was made a week (8 days) after we were already checked out! Come to find out through my bank, the card was entered manually.. wow. Tried to call and jahn was EXTREMELY disrespectful as well as every single one of his staff members, a manager tried to defend us, and he immediately got terminated. No joke. Unfortunately we had to escalate this to the police department and file charges for forgery and theft. He is seriously the most entitled, stuck up individual I have ever met! I will never stay here again, not only are you racist but you’re a FRAUD! And reading the reviews I’m not the only victim here, this is truly SAD. Corporate does absolutely nothing with the complaints clearly, read the reviews, and the man is STILL at it! Hopefully I can get this all settled with my police report, I cannot believe this BOY owns a business.. it’s actually insane to me! Go with the reviews and NEVER give them your card information or a dime of your money! Sickening! And harassment/racism at its finest! To the people who have experienced this as well, I strongly encourage you to PRESS charges on this man he cannot keep getting away with this!!! Will definitely follow through with charges myself and I won’t stop until this man is terminated by whomever is over him and I get justice on my end for my experience.

the pool is under construction, same as the Gym, the ice machine, the parking is unfinished, the cleaning is good

I chose this hotel because it said it had breakfast and also that it said it have a Airport transport when I showed up and called them they said they had no airport transport they were in the process of changing something which was really frustrating to me because I’m 70 years old and did not know the area at all And I had no help from them. Also when I check in they told me there would be an extra charge for my breakfast which was supposedly supposed to be included and that was not provided. This really had an impact on my state ended up having to walk to the airport which was over 2 miles away because I was unfamiliar with how to catch Alternate transportation. They need to put what they provide and stand by it it was listed in the summary that airport transportation was provided I would’ve never stayed there if that was the case totally disappointed

Poor customer service.

The front desk staff were friendly and the breakfast was ok. My problem was that the door latch lock and deadbolt lock did not lock properly and you could see where someone tried to pry the door open. House keeping was able to walk in just using key card. Called front desk twice but maintenance never showed up. Asked for them to check it the next morning but it never happened. With the lack of caring for my safety and comfortability I will never stay at this "Comfort" Suites again!!!

I liked that the room was very large. Other then that it was very dated, the material on the furniture was dirty and spotty. Breakfast was suppose to be free but we were charged, after we were sitting at the table eating. The employee said that they have asked the 3rd party companies to change the cost several times. Don't let the pictures fool you as they did me. It looks nothing like what the experienced. I was VERY disappointed and if I had not been so exhausted from a long days drive I would have left and found something eles.