America's Inn Houston/Stafford /Sugarland

They discriminate against disabled people with service animals they do not know the law and try to scam you for a deposit on a servise animal that states by law you cannot be charged for a servise animal ..When givin the service animal certificate.and showing them there website it had clearlly stated servise animals were allowed ..after 15-20 minutes of aguring with the guy who. Works downstairs, he now states these a pet deposit is $175 now after he told me not 5 minutes prior that no animals of any kind were allowed on the property. On ******* and the great value websigjt , it claims service dogs are welcomed... they do not hold up with what they claim online it took a phone call to a lawyer for them to finally allow my servise animal to come on the property. The Guy, working the desk said dogs can't be in the room bc the servise animal will stink up the unit. , arriving at the room. I'm immediately greeted with dead animal smell and mouse pee. Along with rat poison all around the bathroom and both beds. Under the sink, there was a glue trap. That seems to obtain at least 3 mice, that have been there long enough for them to become unrecognizable. There was also a dead mouse In middle of hallway I discovered several hours later going downstairs because the elevator also does not work my father is disabled and in this establishment its not handicap or wheelchair accessible. As it states online that it is . .. Nor willing to put

Roaches I saw so many roaches within the first 2 minutes that I couldn’t even think about asking for another room. I left immediately and had to book at another place. Disgusting

Efficient and clean

Close and friendly The hotel was quite, close to the hwy and central to everything i needed to do. Suggest more towels and more outlets to charge phone and other devices. The staff was incredible with making last minute arrangements.

Everything is dirty

First room the tv was not working properly so I was moved to another room where the shower didn’t work and when I went to put on the heat the fire alarm went off. I was then moved to a third room where the ac unit did not work at all. I didn’t even bother switching rooms after that