Econo Lodge Inn & Suites Houston NW-Cy-Fair

Lots of roaches. Looked like it wasn’t clean from before and the towels were yellow and just not clean

We were placed in a smoking room even though I explained my children have asthma, then was told I could be placed in a one bed room non smoking but clearly I book a double bed for a reason there was 4 people. I asked for a refund so I could get a new room and the desk clerk argued with me for ever. I started recording and made him sign a paper stating I did not stay and he STILL charged me. This smoking room was so bad the moment we walked in I got a head ache and my daughter needed her inhaler. It looks like the roughest hotel in the area, hair on the bed, broken furniture… sticky floors. It was horrible for the 13 seconds we were in there

All was great n all. Rooms were clean, no nasty odors. Like all hotels are so different. So decided to extend the stay :) Thank u :)

Good job

At 6:00 p.m. I received a call from the Manager asking me what time I was checking in. I didn't know the exact time. He told me he was cancelling my reservation since the debit card I had posted to hold my room didn't have sufficient funds. I had intended to use my bank card to pay for the room. But I told him "to go ahead and cancel the room."

nice and quiet. the area doesn’t necessarily seem safe if it wasn’t for the reassurance of the staff and flood lights and cameras that the property has invested in.

Nice place