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Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1668)
Positive reviews(1650)
Reviews with photos/video(280)
Classy environment(351)
Friendly front desk staff(245)
Secluded lake view(107)
Delicious breakfast(103)
Many amenities(44)
Perfect for business trips(16)
Stayed multiple times(14)
Delicious buffet(8)
Negative reviews(18)
Richard Coxon
Business Lake-view Double Room
Stayed in Nov 2023
Business travelers
3 review
4.0/5
Very Good
Posted on Jan 28, 2024
Hotel has seen better days and the rooms need refurbishment. But good location.
Shalabh
Superior Room (2 beds)
Stayed in Jul 2024
Business travelers
48 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Very nice hotel
isabellamomo
Deluxe Double Room
Stayed in Jan 2023
Couples
7 review
5.0/5
Outstanding
Posted on Apr 18, 2023
Very nice
Guest User
Superior Room (2 beds)
Stayed in Jul 2023
Business travelers
9 review
1.0/5
Posted on Jul 30, 2023
I am one of the first regular customers to stay in the hotel. The service and environmental sanitation were okay at the beginning. However, when I checked in again a few years later, the service and environment were already very poor. The front desk staff was indifferent and not enthusiastic enough. They did not have any enthusiasm for serving old customers. The room The environment was very poor. The room smelled like mold when we checked in. The breakfast service staff were just routine and not proactive enough to provide enthusiastic service. There were visible stains everywhere on the carpet. The towels and bath towels were not clean enough and had a slight smell!
Original TextTranslated by Google
6/7
Response from Property: Dear guests, Happy New Year! Thank you very much for taking the time to leave us a very valuable review. If you encounter any problems during your stay, you can contact us at any time by calling the room hotline "0". We will serve you 24 hours a day. The hotel attaches great importance to your opinions and has fed them to the relevant departments for follow-up processing. We look forward to bringing you a new stay experience next time. wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Apr 2023
Other
3 review
1.0/5
Posted on Apr 16, 2023
The room is so hot that the air conditioner has no cold wind, the frogs in the pond screamed all night, and the friends I entertained didn’t sleep well all night. I booked a room of more than 700 yuan per night on your wedding platform, and I was charged 1580. The car parked at the entrance of the lobby was messy. , The room is so expensive that even hand-sprayed fireworks are not allowed to be displayed, so where is the extra money spent on my room? , that is to say, you are a high-end hotel in Huaibei, and the service management is the same as *. The staff at the front desk for room registration don’t know how to train them. They have to answer the phone for a while and have to talk to colleagues next to them about other things. Five or six people are standing at the front desk waiting to register. Can’t we recruit two more people? The experience is not as good as chain hotels.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for taking time out of your busy schedule to comment on our hotel. The hotel management department attaches great importance to your feedback and has arranged special personnel to verify it. We will make rectifications in the future according to the relevant situation. Your support and affirmation are the direction of the hotel's efforts and the driving force for us to move forward. Finally, I wish you a happy life.
Guest User
Deluxe Double Room
Stayed in Jul 2023
Business travelers
1 review
2.7/5
Posted on Jul 13, 2023
Called in the middle of the night and sent the wrong instant noodles.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for taking time out of your busy schedule to comment on our hotel. The hotel management department attaches great importance to your feedback and has arranged special personnel to verify it. We will make rectifications in the future according to the relevant situation. Your support and affirmation are the direction of the hotel's efforts and the driving force for us to move forward. Finally, I wish you a happy life.
Guest User
Lake-View Hollywood Double Bed Room
Stayed in Sep 2022
Business travelers
173 review
2.0/5
Posted on Oct 1, 2022
I don't know why, there are no rooms, or the good rooms are only reserved for locals, and I was arranged next to the wedding room. It's really amazing! It has not been quiet from the night before check-in to check-out! Difference! I didn't expect it to be so bad! Before 10 o'clock, I asked if I would like to check out or not. When I went out, I saw a pair of red slippers at the door, so I asked you if they could seep through! The worst, the worst I have ever encountered! Poor breakfast! The service at the front desk is poor, and there is no sense of service at the door!
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for choosing to stay in our hotel and commenting. We have received your comments and feedback to relevant departments. We attach great importance to your opinion, and the hotel will rectify and improve the service quality as soon as possible. Finally, thank you for your stay and wish you a happy life.
Hemadexiansheng
Lake-view Double Room
Stayed in Jan 2023
Couples
11 review
1.0/5
Posted on Jan 16, 2023
The settlement fee is not clear, there are many in-room charges, the experience service is extremely poor, and everything is charged, it is better to add it to the room rate at the beginning. Another thing is Ctrip booking 478, 498 when checking out, I don't understand, and no one explained it!
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for taking time out of your busy schedule to comment on our hotel. The hotel management department attaches great importance to your feedback and has arranged special personnel to verify it. We will make rectifications in the future according to the relevant situation. Your support and affirmation are the direction of the hotel's efforts and the driving force for us to move forward. Finally, I wish you a happy life.
Anonymous User
Lake-view Twin Room
Stayed in Jul 2022
Booked for others
9 review
2.2/5
Posted on Jul 15, 2022
First, there is no welcome fruit, second, there is no bathtub, third, it is far worse than before
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Sorry to bring you a bad check-in experience! We attach great importance to your opinion and have reported it to the person in charge of the relevant department. Some double-bed rooms in the hotel are equipped with bathtubs, but all twin-bed rooms are not equipped with bathtubs. Sorry for the inconvenience. We will continue to devote ourselves to perfecting every detail to provide you with a perfect stay experience. First-class accommodation environment and high-quality service are our consistent goals and pursuits. Finally, I sincerely wish you a happy life and smooth work!
Guest User
Deluxe Double Room
Stayed in May 2021
Business travelers
14 review
1.0/5
Posted on Sep 19, 2021
Bad attitude of waiter
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for choosing to stay at our hotel and leaving a review. Guests who encounter any problems during their stay can report it to the front desk in time so that we can make improvements. You haven't mentioned in your review which aspect caused you a bad stay experience. I hope you can give me some guidance. It is the responsibility of all hotel staff to provide warm and thoughtful service to every guest. We look forward to your visit again.