The Old Golf House Sure Hotel Collection by Best Western

Clearly this hotel is still in recovery from Lockdown. There are no kitchen facilities and limited options available locally. Bar was not staffed and no background music or TV to attract or encourage its use. Garden areas were overgrown and not in use. Has the potential to be a nice stopover but the website does not reflect the current conditions.

Pleasant staff

Ideal location. Comfortable beds and rooms and welcoming staff.

After checking in we learned that the property had previously (and possibly currently) was used to house refugees and was currently being used to house some very unsavory characters who were under investigation by the police. While the hotel staff were pleasant, the people hanging around the reception area were very sketchy and made the place feel dangerous. We stayed for three nights and the threat increased with time. I expected more from a Best Western and would not recommend that anyone stay here. I will certainly not stay there again.

Had a number of rooms booked for my wedding, with less than 1 month to go they were all cancelled. I was told it was a booking error but I believe they house council tenants awaiting homes. I luckily found another local hotel willing to book in a wedding party at short notice, however it was double the price. I got no compensation from the old golf house. I now have people who cannot afford to stay over and will have to drive a significant distance after our wedding. It really has spoilt our day. Add to that my booking was cancelled with just under a month to go, however I had some friends who booked separately, who's rooms were not cancelled until 1 week before the wedding. Our new hotel was sold out and some of the local hotels were more than double the costs due to it being a late booking. So I now have a friend with a young child having to drive home after the wedding and can no longer stay for the whole evening as planned. I don't understand why it took so long to inform the other guests that their bookings were being cancelled. We could have booked everyone in at the new hotel but due to costs some decided to stay at the golf house as their rooms hadn't been cancelled initially. I guess when you have a council contract you don't really need to keep anyone else happy. As long as the council keep paying you. I am disappointed because the staff I dealt with, on 2 separate occasions when visiting the hotel, were lovely and very helpful. I know it isn't the staffs fault but it really has ruined my thoughts on this hotel. We live local and love to support local, but we will be avoiding anything to do with the golf house now and encouraging family and friends to do the same too. Myself and my wedding guests are out of pocket due to this "booking system error" and had no offer of compensation from the hotel. I just got a list of local hotels, that I was already aware of due to living locally and working in events. Some of the later cancelled guests where asked if they needed help finding somewhere new but they all knew of my other recommended hotels and their faith in this hotel was already ruined. I believe some of them did question why it took so long for their rooms to be cancelled when they knew they couldn't honour the booking 3 weeks earlier, but they never got an answer to this. Please avoid booking this hotel! It isn't what it used to be, the photo's are all old photo's, from pre covid. Also google the hotel and you will find youtube videos of people exploring it when it was closed between 2020-2022. It has only recently reopened.

Great friendly and professional staff and good location with plenty parking. Bedrooms spacious but very dated. Overall good value

We’ve just had our booking to stay next week for two days cancelled at short notice because they are over booked. No reason why they chose us, but looking at the reviews it looks like we’re not the first for this to happen too. We booked the room 6 months ago and now have a short time to arrange somewhere else to stay for our friends wedding next week. Management left reception staff to deal with all this and weren’t willing to come to the phone. On top of that I’m told they regularly have staff working 16 hour days. So poor management all around, and terrible customer service.