TTC Imperial Hotel Reviews

Response from Property: Dear M. Cheesesuperring,Thank you so much for choosing TTC Imperial Hotel and for sharing such a delightful and detailed account of your stay with us!We are absolutely thrilled to hear that you enjoyed our clean, spacious rooms and that the scent of our amenities left a pleasant impression. It is wonderful that you noticed and appreciated the intricate traditional carvings on the wooden doors—we love incorporating Hue's rich cultural heritage into our architecture to create a unique atmosphere for our guests.We smiled to read about your lovely surprise the next morning! Opening the curtains to reveal the beautiful Perfume River view is indeed one of the most magical experiences we wish for our guests, and we are glad you caught that wonderful moment. It is also fantastic that you ventured out to explore the vibrant local culinary scene around the hotel—the local crab rice noodles (Bánh canh cua) are truly a must-try masterpiece of Hue!Your kind words are a grand source of motivation for our entire team. We look forward to the true pleasure of welcoming you back for another memorable stay with even more beautiful morning views.Warm regards,The Hotel Management

Response from Property: Dear Valued Guest,Thank you so much for choosing TTC Imperial Hotel for your first trip to Vietnam. We are truly honored to hear that our hotel exceeded your expectations and provided a comfortable "home away from home" for you and your child.It is wonderful to know that you enjoyed the cleanliness of your room, the beautiful views, and the vibrant atmosphere of the cafes and restaurants in our neighborhood. Our staff takes great pride in being "kind and helpful," and your kind words are a fantastic motivation for all of us.We are delighted that you were able to fully enjoy the essence of Hue, and we look forward to the opportunity to welcome your family back for another memorable stay in the future!Warm regards,The Hotel Management

Response from Property: Dear Valued Guest,Thank you for choosing TTC Imperial Hotel and for sharing such a detailed review of your stay. We are delighted that our "imposing figure" in the city provided the perfect vantage point for you to enjoy the spectacular views of the Perfume River and the Imperial City.It is wonderful to hear that you found your room to be a comfortable and spacious retreat, and that our reception team provided a warm welcome and helpful local insights. We take great pride in being a reliable resource for our guests as they explore the heritage of Hue.However, please accept our sincere apologies for the service lapse you experienced at our Sky Bar. While we are glad the views were enjoyable, it is disappointing to hear that our bar and restaurant staff were not as attentive as they should have been, especially regarding your food order. Having an order read back and still served incorrectly is a frustration we aim to avoid. We have shared your feedback with our Food & Beverage Manager to ensure our team improves their focus and service precision, even during busy hours.We appreciate your constructive comments as they help us refine the "Imperial" experience we strive to offer. We hope to have the chance to welcome you back to our Sky Bar soon for a flawless evening overlooking the river.Warm regards,The Hotel Management

Response from Property: Dear M. Wine lover 305,Thank you so much for your glowing review! We are thrilled to hear that your three-night stay at TTC Imperial Hotel was "absolutely perfect."It is wonderful to know that you appreciated the architecture of our building and found your room to be spacious and well-maintained. We are also glad that our rooftop terrace and excellent gym facilities added to your experience. Our team takes great pride in maintaining a high standard of service, so hearing that our staff was warm, kind, and professional is the best feedback we could receive.We are also happy that you enjoyed the variety and quality of our breakfast spread. We strive to provide a "flawless" experience for every guest, and knowing we succeeded for you is truly rewarding.We would be absolutely delighted to welcome you back on your next visit to Hue!Warm regards,The Hotel Management

Response from Property: Dear Stephen Prent,Thank you for your glowing review! We are so happy to know that you found our amenities excellent and felt well-cared for by our team.We are especially proud to hear your "special thanks" for Mr. Van Duc. Providing "service from the heart" is what we strive for every day, and knowing that Duc’s hospitality made such a positive impact is the best reward we could ask for.Safe travels, and we "definitely" look forward to seeing you again soon!Best regards,The Hotel Management

Response from Property: Dear Valued Guest,Thank you so much for your "Exceptional" rating and for choosing TTC Imperial Hotel for your family stay.We are truly touched to hear that our team could assist you during your recovery. Providing a wheelchair and ensuring your comfort after your foot injury was the least we could do. It is our priority to make every guest feel cared for, especially when they need extra support. I will be sure to share your kind words with our entire staff; they will be so happy to know they made a difference in your stay.We wish you a very speedy recovery and perfect health. We can’t wait to welcome you and your family back for an even more "mobile" and wonderful experience in the near future!Warm regards,The Hotel Management

Response from Property: Dear The Hotelier,Thank you so much for choosing TTC Imperial Hotel and for sharing such a detailed and glowing review of your stay.We are thrilled to hear that you enjoyed our prime location by the Perfume River and found our rooms to be a comfortable sanctuary with stunning city views. It is especially rewarding to know that our team’s professionalism and warmth made you feel welcome, and that our breakfast buffet and rooftop pool provided the relaxation you deserved.At TTC Imperial, we strive to blend modern comfort with the traditional elegance of Hue, and knowing we achieved this for you is our greatest reward. We truly appreciate your "Great value and service" recommendation and look forward to welcoming you back to your "Imperial home" very soon!Warm regards,The Hotel Management

Response from Property: Dear Valued Guest,Thank you so much for choosing TTC Imperial Hotel and for sharing your experience with us! We are thrilled to hear that you enjoyed the fantastic river view from our rooftop and found our selection of international TV channels, including the Chinese channels, to be helpful.We also appreciate your honest feedback regarding the breakfast service. Please accept our apologies for the "chaotic" atmosphere during peak hours. We are currently looking into ways to manage the guest flow more effectively to ensure a more peaceful dining experience for everyone.We look forward to welcoming you and your family back for an even better stay in the future!Warm regards,The Hotel Management

Response from Property: Dear Valued Guest,Thank you for choosing TTC Imperial Hotel and for sharing your feedback with us.We are pleased to hear that you found our location convenient for your stay. It is indeed one of our best features, as we are surrounded by a wonderful variety of local restaurants where our guests can explore the authentic flavors of Hue. Being just a 10-minute walk from the local markets also makes it very easy for our guests to experience the vibrant daily life of the city.We hope you had a pleasant time exploring the neighborhood, and we look forward to the opportunity of welcoming you back on your next trip to Hue!Warm regards,The Hotel Management

Response from Property: Dear M. Laomozenmele,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay at TTC Imperial Hotel.It is great to know that you found your room spacious and comfortable. We are also glad that our prime location added convenience to your trip, being just a short stroll away from the Perfume River (Huong River), the vibrant night market, and the walking street. Being in the heart of the action is one of the things our guests love most!We hope to have the pleasure of welcoming you back for another fantastic visit to Hue in the near future.Warm regards,The Hotel Management

Response from Property: Dear Mango@,Thank you so much for your kind review! We are delighted to hear that you enjoyed our convenient location and found your room clean and comfortable.We are especially thrilled to hear your compliment about our Bun Bo Hue! Our chefs take great pride in preparing this signature local dish with authentic flavors, and knowing that you enjoyed it more than your previous experience outside is a wonderful reward for our culinary team. I will be sure to share your praise with our Head Chef and the kitchen staff.We hope to welcome you back soon for another memorable stay and more delicious local specialties!Warm regards,The Hotel Management

Response from Property: Dear Valued Guest,Thank you for your excellent review!We are delighted to hear that you enjoyed our prime location and found your room to be both clean and spacious. It is also great to know that our breakfast selection met your expectations and provided a good start to your day.Our team at TTC Imperial Hotel strives to provide a comfortable and high-quality experience for all our guests, and your positive feedback is truly appreciated.We look forward to welcoming you back on your next visit to Hue!Warm regards,The Hotel Management

Response from Property: Dear Valued guest,Thank you very much for choosing TTC Imperial Hotel and for taking a moment to share your satisfaction with us.We are absolutely delighted to know that you had a wonderful experience and left our hotel completely satisfied. Delivering high-quality service and a comfortable stay to our guests is our greatest passion. Your positive rating serves as a fantastic encouragement for our entire team to maintain our 5-star hospitality standards.We look forward to the true pleasure of welcoming you back "home" to Hue for another exceptional stay in the near future!Warmest regards,The Hotel Management